Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Security Software Engineer

Company: DigitalOcean

Location: Canada / Remote

Posted Jan 23, 2025

DigitalOcean is seeking a Senior Engineer with a passion for internet safety. The role involves developing and deploying resilient security services, primarily in Go, and collaborating with other teams to design secure architectures. The ideal candidate should have 5+ years of software engineering experience, preferably with a security focus, and be comfortable with Go, Python, and JavaScript. They should also have excellent communication skills and a desire to build secure by default services. DigitalOcean offers a competitive salary, benefits, and opportunities for career growth and development.

Represented Bodily Injury Adjuster (NE/OH) - Remote

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is offering a remote Represented Bodily Injury Adjuster position with a competitive salary and comprehensive benefits. The role involves investigating automobile accidents, assessing coverage and damages, and negotiating settlements. The ideal candidate will have prior casualty claim handling experience, preferably in New England states or Ohio, and strong communication skills. The position requires working independently, managing time efficiently, and using critical thinking and problem-solving skills. Allstate provides a technology bundle, connectivity reimbursement, and a supportive work environment. The company is committed to diversity, inclusivity, and employee development.

Key Account Manager - Nashville

Company: iRhythm Technologies

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

iRhythm Technologies is seeking a Key Account Manager for their Nashville area. The role involves providing superior support to grow, nurture, and maintain iRhythm's highest-volume accounts. The successful candidate will cultivate and sustain long-term customer relationships, meet and exceed KPIs, and collaborate with various internal teams. The ideal candidate should have a Bachelor's degree, at least 3 years of account management experience, and strong communication skills. iRhythm offers a competitive compensation package, excellent benefits, and a supportive work environment.

Wind Hub Manager

Company: GE Vernova

Location: Abilene, TX / Remote

Posted Jan 23, 2025

The Wind Hub Manager role involves overseeing resources and logistics, performing maintenance services, and managing field services engineering. The manager will impact approaches, projects, and programs, and have significant input into priorities. They will ensure quality, efficiency, and effectiveness of their team. The role requires a Bachelor's degree or equivalent experience, and at least 3 years of advanced experience in Services & Resource Management. The base pay range is $78,800.00 - 105,000.00 - 131,200.00 USD, with additional benefits including healthcare, retirement plans, and tuition assistance.

Sr Enterprise Account Executive

Company: ServiceNow

Location: Philadelphia, PA / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to transform work processes through its intelligent cloud-based platform. The job posting is for a sales role, requiring 10+ years of software/solutions sales experience, ability to build C-suite relationships, and a customer success focus. The role involves developing relationships with C-suite personas, overseeing client relationship mapping, and being a trusted advisor to customers.

Senior Software Engineer - Incident Management

Company: Datadog

Location: Paris, France / Remote

Posted Jan 23, 2025

Senior Product Manager, Workday

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Senior Product Manager for Core HCM to transform the employee experience. The role involves leading the transformation of Equinix's employee experience into World Class Moments that Matter, ensuring the core HR system supports critical processes, and empowering employee experiences through continuous improvement. The ideal candidate will have extensive knowledge of HCM systems, particularly Workday, and experience in Agile methodology. They will be responsible for developing a vision, providing thought leadership on Product Management and employee experience best practices, and driving continuous optimization through data-driven insights and customer feedback.

Senior Analyst, Payment Integrity Data Mining

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 23, 2025

Oscar, a health insurance company founded in 2012, is hiring a Data Mining Senior Analyst for its Payment Integrity team. The role involves overpayment concept creation, research, quality control, and process improvement. The analyst will work cross-functionally, leveraging deep understanding of Oscar's systems to translate stakeholder friction into actionable opportunities. The position requires a bachelor's degree or equivalent experience, 2+ years in claims auditing or healthcare payment integrity, and proficiency in data analysis tools. Bonus points for healthcare background, process improvement training, and SQL experience. The role is based in New York City, Tempe, or Los Angeles offices, or remotely in specified states, with competitive pay and benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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