Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

(German) Senior Customer Success Manager (13-month contract)

Company: Hootsuite

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Hootsuite is seeking a German-speaking Senior Customer Success Manager to manage high-value customers in the assigned vertical. The role involves building and maintaining influential relationships, driving business outcomes, and ensuring best-in-class user adoption, revenue retention, and growth. The ideal candidate should have significant customer-facing experience, solid knowledge of social media, and tech savviness. They should be customer-focused, collaborative, and committed to results. The role offers a flexible work arrangement and is open to applicants in the UK and Germany.

Sr Advisory Solution Consultant - State and Local

Company: ServiceNow

Location: Los Angeles, CA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 10+ years of pre-sales experience. The role involves supporting State and Local Solution Sales, guiding revenue, and providing product-specific solutions. The consultant will lead discovery workshops, develop client relationships, and provide feedback to product management. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Software Engineer II, Data

Company: FiscalNote

Location: Remote

Posted Jan 23, 2025

FiscalNote is seeking an experienced Software Engineer to join their Data Engineering team. The role involves scaling and improving data processing capabilities, designing and building services for handling large collections of policy and policymaker data, and creating reliable systems for timely and accurate data delivery. The ideal candidate should have strong SQL skills, experience in backend or data engineering, and proficiency in Python. They should also be comfortable working with a full stack of technologies, including API services, databases, and cloud computing platforms.

Director, Network Contracting & Services

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 23, 2025

Oscar, a tech-driven health insurance company, is seeking a Director of Network Contracting & Services. The role involves developing, negotiating, and managing provider contracts to ensure a competitive network. The candidate will lead the market provider contracting team, collaborate with stakeholders, and develop strategies for network development, cost containment, and provider relationship management. The role requires 10+ years of healthcare contracting experience, 5+ years of complex contract negotiation, and 4+ years of leadership experience. The position is based in New York City, Tempe, or Los Angeles, with remote work options. Oscar offers competitive pay, benefits, and opportunities for professional growth.

Technical Director of Knowledge Management

Company: Bixal

Location: Remote

Posted Jan 23, 2025

Bixal, a consulting firm based in Fairfax, VA, is seeking a Technical Director of Knowledge Management for a USAID-funded project. The role involves strategic leadership in communications, web development, and knowledge management. Key responsibilities include developing communication strategies, overseeing creation of knowledge products, managing web platforms, and leading KM activities. The ideal candidate should have a Master's degree, extensive experience in knowledge management, and expertise in USAID-funded projects. Benefits include flexible hours, work-from-home options, and comprehensive health benefits.

Senior Reinsurance Accountant

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 23, 2025

Research Associate, Brokers, Asset Managers & Exchanges - Associate

Company: Deutsche Bank

Location: New York, NY / Remote

Posted Jan 23, 2025

Deutsche Bank is seeking a Research Associate for its Equity Research Department in New York, NY. The ideal candidate will have an MBA, Level 2 CFA, or relevant experience in finance. The role involves working closely with the Senior Analyst to provide research coverage of stocks for external Firm clients and internal constituents. Key responsibilities include financial modelling, industry research, and translating quantitative findings into written reports. Strong quantitative, writing, and presentation skills are required, along with proficiency in Microsoft Excel, Word, and PowerPoint. Deutsche Bank offers a diverse and inclusive environment, a hybrid working model, competitive compensation, and various benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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