Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Video Producer/Editor

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Head of Microsoft Alliance LATAM

Company: Kyndryl

Location: São Paulo, Brazil / Remote

Posted Jan 23, 2025

Procurement Strategic Sourcing Sr. Consultant II- MARKETING category exp. required (Remote Home- Based Worker)

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate, a company with over 90 years of experience, is seeking a Sourcing Senior Consultant II. The role involves sourcing and managing complex assignments and commodities, primarily in marketing services. The consultant will work with clients, coordinating sourcing/project teams and advisory boards, and delivering procurement value through competitive sourcing and effective contract negotiations. Key responsibilities include assessing sourcing opportunities, establishing sourcing strategies, leading negotiations, and driving cost savings. The ideal candidate will have a Bachelor's degree in a relevant field, 3+ years of procurement/marketing experience, and strong industry knowledge. The role offers a competitive annual salary and an opportunity to impact the future in a flexible, inclusive environment.

Senior Manager, Revenue Operations

Company: GlossGenius

Location: New York, NY / Remote

Posted Jan 23, 2025

Senior Engineering Manager - Cloud Infrastructure, Platform and Infrastructure

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

The Senior Manager of Cloud Infrastructure role at Abnormal Security involves delivering a key part of the Platform and Infrastructure roadmap, enabling the rest of engineering with a self-service cloud platform. The role requires a passionate, first-principles engineering leader with experience in building scalable distributed systems or cloud platforms. The successful candidate will lead a team of highly-capable individuals, driving the execution of the quarterly roadmap, delivering new cloud environments, and evolving the architecture to support rapid business growth. They will also manage project time estimates, identify risks, and provide continuous feedback. Hiring, mentoring, and growing engineers on the team is also part of the role. The ideal candidate has 5+ years of professional experience as a hands-on engineer or cloud engineer, and 4+ years managing cloud infrastructure teams. They should be customer-obsessed, a recruiting magnet, and set high standards for project execution.

Senior Software Engineer II (AI Infrastructure)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

DigitalOcean is seeking a passionate individual to design and operate secure systems at scale, specifically for delivering a top-tier GPU experience for their developer cloud. The role involves working with customers and stakeholders to define infrastructure requirements for AI/ML workloads, collaborating with technical leaders, and optimizing GPU fabric throughput. The ideal candidate should have experience in delivering virtualized or bare metal GPU infrastructure, understand AI/ML workloads, and have a strong background in software engineering, virtualization, and Linux internals. DigitalOcean offers a competitive salary, benefits, and opportunities for career development and growth.

FIPS 140 Security Engineer

Company: Leidos

Location: Remote

Posted Jan 23, 2025

Joining the Leidos Accredited Testing and Evaluation (AT&E, Common Criteria/FIPS) team offers an exciting opportunity to work in the growing IT Security field, supporting National defense. You'll have the chance to work with various Commercial off the Shelf products, learn from industry experts, and use your skills in a hands-on lab environment. Benefits include performance-based career development, flexible hours, tuition reimbursement, and great team camaraderie. Proficiency in FIPS 140-3 requirements, algorithm testing, operational/failure testing, physical testing (if applicable), report drafting, and CVP certification is expected. Familiarity with related standards and guidance is also required.

Principal Developer Solutions Consultant - Rovo

Company: Atlassian

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Atlassian offers flexible work options, including remote work, and is hiring a Senior Principal Developer Solutions Consultant for the Technical Solutions Consulting (TSC) team. The role involves designing, developing, and implementing advanced AI solutions using Atlassian's Forge platform and Rovo. The consultant will partner with various teams to provide technical guidance and solutions to help customers achieve their desired outcomes. Key responsibilities include solution design, development, consultation, customization, project management, collaboration, mentorship, and innovation. The ideal candidate should have extensive experience in developing applications using Atlassian Forge or similar platforms, deep understanding of AI concepts, proficiency in programming languages, strong problem-solving skills, and excellent communication abilities.

Oracle Database Administrator

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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