Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Field CISO

Company: Abnormal Security

Location: Remote

Posted Jan 22, 2025

Abnormal Security is seeking a Field CISO with 10+ years of cybersecurity experience, focusing on email and cloud security. The role involves serving as a trusted advisor to customer CISOs, driving thought leadership, providing feedback for product enhancement, collaborating with industry professionals, and creating tailored content. The ideal candidate should have a proven track record of engaging with C-level executives, understanding cybersecurity frameworks, and articulating complex technical concepts.

ICF Medical Writing Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Project Manager for a global role. The successful candidate will lead ambitious projects, collaborate with world-class teams, and ensure timely achievement of deliverables. Key responsibilities include developing project timelines, budgets, and forecasts, and ensuring compliance with quality processes. Required qualifications include a BS/BA in a scientific field with at least 2 years of relevant experience or an advanced degree with at least 1 year of experience. Proficient project management skills, solid planning abilities, and excellent communication skills are essential. The company offers a competitive salary, extensive benefits, and a flexible working culture.

Patient Recruitment & Engagement Lead (remote)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific's PPD division is seeking a Patient Recruitment & Engagement Lead. This role involves managing global Patient Recruitment strategies for drug trials, leading implementation of recruitment strategies, collaborating with clinical teams, maintaining compliance, and overseeing project financials. The ideal candidate should have a Bachelor's degree, previous patient recruitment experience, and strong leadership, project management, and communication skills. The position is home-based in the US, UK, Italy, France, or Spain, with a salary range of $100,000 - $140,000 USD. Thermo Fisher Scientific offers competitive benefits and a mission to make the world healthier, cleaner, and safer.

DERMS Requirements Solution Specialist

Company: GE Vernova

Location: Remote

Posted Jan 22, 2025

The job posting is for a DERMS Solution Specialist, a technical role focused on understanding emerging energy industry trends and their implications on utilities and clients. The role involves engaging with utility clients to understand their business needs related to DERs, collaborating with a team to provide input on solution architecture, and ensuring requirements traceability throughout the project lifecycle. The ideal candidate should have a bachelor's degree in engineering or a related field, 3+ years of electricity industry experience, and strong analysis and requirements management skills. Familiarity with Python, Java, and DB connectors is beneficial. The role also requires excellent communication skills, the ability to understand and analyze various approaches, and experience in configuring solutions to client needs. Cloud deployment experience and a genuine interest in new tools and technology are also valued.

Sr. Content Strategist

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is hiring a Sr Integrated Content Strategist. The role involves leading the development and management of comprehensive content strategies, aligning with priority personas, product innovations, and campaign objectives. The strategist will collaborate with cross-functional teams to create impactful content strategies, drive innovation, and monitor campaign performance. The ideal candidate should have 12+ years of experience in marketing, content strategy, or related roles within a B2B SaaS or technology environment, with a proven track record in designing multi-channel content strategies. The position offers a competitive base pay, equity, variable/incentive compensation, and benefits.

Lead , Infrastructure specialist

Company: Kyndryl

Location: Sapporo, Japan / Remote

Posted Jan 22, 2025

Kyndryl is seeking IT specialists with experience in mainframe infrastructure design, construction, migration, and operations. The role involves leading the design, construction, and migration of data centers and consolidation of various systems centered on mainframes, as well as subsequent operations. The ideal candidate should have product knowledge and experience in building, migrating, and operating systems centered on mainframes, experience as a team leader, and knowledge in IT service management, mainly in incident/problem/change management. Kyndryl values diversity and inclusivity, offering state-of-the-art resources, Fortune 100 clients, and employee learning programs.

Connectivity Technologies & Ecosystems Manager

Company: Meta

Location: Remote

Posted Jan 22, 2025

Meta is seeking a Connectivity Technologies and Ecosystems Manager to enhance the efficiency and quality of experience of Meta products and services across CSP networks. The role involves working closely with Meta Network Infra team, industry partners, and CSPs to improve network performance, troubleshoot issues, and drive performance improvements. The ideal candidate should have extensive experience in telecom infrastructure areas, understanding of network architectures, and skills in driving multi-stakeholder industry collaboration. Meta offers competitive compensation and benefits, and is committed to equal employment opportunities.

Patient Recruitment & Engagement Lead (remote)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific's PPD division is seeking a Patient Recruitment & Engagement Lead. This role involves managing global Patient Recruitment strategies for drug trials, leading implementation of recruitment strategies, collaborating with clinical teams, maintaining compliance, and overseeing project financials. The ideal candidate should have a Bachelor's degree, previous patient recruitment experience, and strong leadership, project management, and communication skills. The position is home-based in the US, UK, Italy, France, or Spain, with a salary range of $100,000 - $140,000 USD. Thermo Fisher Scientific offers competitive benefits and a mission to make the world healthier, cleaner, and safer.

Senior Product Manager, Ads Marketplace

Company: Reddit

Location: Remote

Posted Jan 22, 2025

Reddit is seeking a Senior Product Manager for its Ads Marketplace team. The role involves leading the development and optimization of Reddit's ad marketplace, focusing on areas like real-time auctions, supply optimization, and pricing. The ideal candidate will have 3-4+ years of Product Management experience, strong background in online advertising, and ML experience. They will collaborate with cross-functional teams, make data-driven decisions, and shape Reddit's growth strategy. The opportunity offers significant impact, ownership, innovation, and growth potential, along with competitive salary, equity, and comprehensive benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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