Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Principal Technical Consultant - CSM

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 22, 2025

Social Ambassador - Remote

Company: Numerade

Location: Remote

Posted Jan 22, 2025

Numerade, a venture-backed startup since 2019, is seeking high school or college students with a passion for education and STEM to join its Social Ambassador Program. The program offers compensation for creating engaging UGC content, promoting Numerade's features, and earning real-world experience. Top-performing ambassadors can unlock internships and exclusive rewards. Numerade, recognized as one of the best 150 Edtech companies worldwide, aims to become the leading edtech learning platform.

Service Coordination

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 22, 2025

Kyndryl is seeking a Service Coordinator to manage IT services, ensuring timely resolution of customer issues and maintaining constant communication. The role involves coordinating service requests, documenting procedures, and monitoring SLAs. The ideal candidate should have at least 5 years of IT experience, expertise in incident, problem, and change management, and strong customer service skills. Kyndryl offers opportunities for career growth, diverse work environment, and comprehensive benefits.

Financial Analyst Lead

Company: Leidos

Location: Remote

Posted Jan 22, 2025

Leidos is seeking a Financial Analyst Lead for its Digital Modernization Sector. The role involves working on a $2.5B NASA program with annual revenue exceeding $200M. Key responsibilities include accurate financial reporting, forecasting, managing financial risks, collaborating with program teams, and driving reporting process enhancements. The ideal candidate should have a Bachelor's degree in accounting, 4-8 years of experience, and advanced Excel skills. They must possess strong analytical skills, a positive attitude, and excellent communication abilities. US Citizenship is required, and the candidate should be able to obtain a Public Trust clearance.

Senior Manager, Software Engineering (Data Lake)

Company: Applied Systems

Location: Remote

Posted Jan 22, 2025

Applied Systems Inc, a global leader in insurance technology, is seeking a Senior Manager Software Engineering for the Data Lake platform. The role involves leading a team of developers, collaborating with other leaders, and driving strategic leadership, platform development, operational excellence, and continuous improvement. The ideal candidate should have 8+ years of enterprise software creation experience, deep expertise in GCP services, Terraform, Kubernetes, data engineering, scripting, monitoring, and logging. The role offers competitive benefits, work-life balance, and opportunities for career growth.

Principal Software Engineer

Company: Hypergiant

Location: Remote

Posted Jan 22, 2025

Hypergiant, a US-based AI solutions company, is seeking a Principal Software Engineer for a full-time remote role. The engineer will build a training platform for their cloud-first command and control software. The ideal candidate should have extensive experience in full-stack software design and development, system architecture, and integration with third-party APIs. They should also be comfortable with research, discovery, and creating technical roadmaps. The role involves meeting with clients, documenting architecture, building web applications, and ensuring code and product quality. The company offers a competitive salary range of $166,900 - $198,000 USD, along with a generous benefits package including unlimited PTO, medical, dental, and vision insurance, and a 401k with matching.

Senior Internal Communications Manager - People

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Internal Communications professional for a remote role in the US. The role involves building and executing a strategic internal communications strategy, supporting the People team, and shaping the company culture. The ideal candidate should have 8+ years of Internal Communications experience, HR Comms expertise, and strong storytelling skills. They should be comfortable in a fast-paced, high-growth environment and be able to handle multiple projects. The role offers the opportunity to work with a high-caliber team, contribute to real-world impact, and grow professionally.

Biotech Business Development Executive

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a strategic Sr. Business Development Executive for their Biotech East Sales team. The ideal candidate should have extensive service industry expertise across Pharma/Biotech/CDMO sectors, with a minimum of 5 years of field sales or business development experience. Key responsibilities include developing and executing business development strategies, driving sales growth, and providing an elite customer experience. The role requires strong communication skills, a customer-centric approach, and the ability to lead and manage complex deal structuring and negotiation processes. The position offers a competitive salary range of $128,000.00-$191,975.00 and a comprehensive Total Rewards package, including health benefits, retirement programs, and paid time off.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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