Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Staff Engineer

Company: NABIS

Location: USA

Posted Nov 18, 2025

Nabis is a leading licensed cannabis wholesale platform with a mission to empower the world to discover cannabis. They are building an innovative technology-first platform to scale the cannabis industry and are seeking a Staff Engineer to drive the success of their V2 Platform. Nabis offers a fully remote, high-impact role with competitive compensation and a diverse, inclusive work environment.

Staff AI Engineer

Company: Apollo.io

Location: USA

Posted Nov 18, 2025

Apollo.io is a leading go-to-market solution for revenue teams, trusted by over 500,000 companies globally. Founded in 2015, the company has raised approximately $250 million and is valued at $16 billion. Apollo.io provides an end-to-end platform for sales and marketing teams to source prospects, execute personalized email campaigns, automate booking flows, and manage deals. The company is AI-native and focuses on building advanced AI systems powered by Large Language Models (LLMs) and intelligent agents to improve user productivity.

Staff Product Manager, Growth — New User Acquisition

Company: Reddit

Location: USA

Posted Nov 18, 2025

The job posting is for a Product Manager role on Reddit's Top of Funnel team, focusing on optimizing the platform for search engines and user growth. The role involves defining strategy, roadmapping, experimentation, and collaboration with cross-functional teams. The position is fully remote, with a preference for candidates in the EST timezone.

Staff Product Manager

Company: Dropbox

Location: USA

Posted Nov 18, 2025

Dropbox is seeking a Staff Product Manager to lead the evolution of Find and Relevance within Dash, the intelligent search and organizational assistant. The role focuses on improving search quality, query understanding, personalization, and ranking relevance by working closely with AI/ML and data teams. It involves data-driven experimentation, deep customer empathy, and shaping user discovery and retrieval experiences using modern AI techniques.

Associate Paralegal - Privacy

Company: GitLab

Location: USA

Posted Nov 18, 2025

The Associate Paralegal Privacy role at GitLab involves supporting the global data privacy program by managing data subject requests, responding to government inquiries, reviewing vendor agreements, and ensuring compliance with privacy laws. The role requires collaboration with support engineers, legal teams, and cross-functional teams to uphold privacy standards and navigate global data protection challenges.

Customer Support Engineer

Company: Vercel

Location: USA

Posted Nov 18, 2025

The role is for a deeply technical engineer to join Vercel's Customer Support Engineering team. The engineer will resolve customer concerns, create and improve internal tooling, and engineer solutions to help Vercel customers. The role requires strong communication skills, experience with Vercel and modern web development, and the ability to work in a fully remote, globally distributed team.

Staff Backend Engineer - AI Engineering: Code Creation (Ruby and Python)

Company: GitLab

Location: USA

Posted Nov 18, 2025

GitLab is an open core software company that develops a comprehensive AI-powered DevSecOps platform used by over 100,000 organizations. The company's mission is to enable everyone to contribute to and co-create the software that powers the world, accelerating human progress. The Create Code Creation team builds and maintains GitLab's AI-powered code development tools, and is now expanding and deepening these capabilities across GitLab's AI suite.

Principal Data Scientist - Ads

Company: Reddit

Location: USA

Posted Nov 18, 2025

Reddit seeks a Principal Data Scientist to lead advanced analytics and drive ad platform innovation, offering competitive compensation and benefits.

Assistant General Counsel

Company: Branch

Location: USA

Posted Nov 18, 2025

Branch is a fintech company on a mission to empower workers with financial freedom by providing accessible free financial services and accelerating payments for companies. They value diversity, innovation, and collaboration, and are looking for an Assistant General Counsel with deep knowledge of financial regulations to join their legal team.

Sr. Media Analyst

Company: Nutrafol

Location: USA

Posted Nov 18, 2025

The job posting is for a Senior Media Analyst role at Nutrafol, a company seeking a candidate to lead media analysis, reporting, and strategic insights to guide media investment decisions. The role involves bridging data and strategy, transforming complex media results into clear frameworks, and partnering with Performance Marketing and Data & Analytics teams to ensure media investments deliver measurable business outcomes. The ideal candidate should have 7+ years of relevant experience, expertise in building dashboards and reports, and strong analytical and communication skills.

Administrator

Company: GitLab

Location: USA

Posted Nov 18, 2025

The Contract Administrator role provides essential support for the contracting process, serving as a key resource for the Legal Procurement team. The role involves assisting with contract intake and review, managing contract documentation, and supporting the overall contracting process. The ideal candidate should have at least 14 years of contracts administration experience, strong organizational skills, and proficiency in contract management systems and AI tools.

Staff Data Scientist

Company: Webflow

Location: USA

Posted Nov 18, 2025

Webflow is a platform that empowers teams to build, manage, and optimize websites using visual development, content management systems, AI-driven personalization, hosting, and analytics. They are hiring a Staff Data Scientist to help inform the future of Webflow with data by building a deep understanding of how customers create for the web with their product.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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