Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Engineering Manager, Data - Personalization

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with a personalized experience for members. The Personalization Algorithm & Innovation Data Engineering team builds large-scale datasets to improve the member experience. The team is seeking a leader with experience in distributed systems, data products, and building high-quality data processing systems. The ideal candidate should have a strategic mindset, focus on development and operational efficiency, and embody Netflix's core values.

Analytics Engineer (L6) - Ads DSE, Live Events

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched a lower-priced ads-supported tier and are seeking founding members for their Ads Data Science and Engineering team. The team focuses on building analytics tools, predictive models, and algorithms to create more choices and joy for members while providing a premium TV brand experience for advertisers. They are looking for a Staff Analytics Engineer to lead analytics initiatives for the rapidly growing Live Events space, including NFL and WWE. The role involves defining analytics frameworks, building scalable roadmaps, developing cross-functional partnerships, and delivering technically robust solutions.

Distributed Systems Engineer (L5) - Data Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading global entertainment service with over 300 million paid memberships across 190 countries. The company provides a wide variety of TV series, films, and games, allowing members to play, pause, and resume watching anytime, anywhere. Netflix's data platform teams enable the company to leverage data to bring joy to members and make critical data-driven decisions. The company is looking for distributed systems engineers to help evolve and innovate its infrastructure, with a focus on building a diverse and inclusive team.

Security Software Engineer (L5) - Authentication Engineering

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a Security Software Engineer to help mature its enterprise authentication platform, tackle complex security challenges, and shape its security posture. The role offers high autonomy, strategic impact, and the opportunity to work with modern programming languages and cloud platforms.

Senior Product Manager - Order Fulfillment Experience (QuickPack)

Company: Shippo

Location: USA

Posted Nov 17, 2025

Shippo is a shipping platform that provides merchants with best-in-class shipping solutions, competitive rates, and a streamlined fulfillment process. The company is seeking a Senior Product Manager to lead the Order Fulfillment experience, focusing on pick and pack workflows. The role requires a balance of strategic vision, data-driven decision making, and strong execution to improve fulfillment efficiency, customer satisfaction, and revenue impact.

Clinical Vendor Manager

Company: Gravie

Location: USA

Posted Nov 17, 2025

Gravie is a healthcare company focused on improving the way people purchase and access healthcare through innovative consumer-centric health benefit solutions. They offer a diverse range of products and services developed by a unique team that encourages authenticity. The Clinical Vendor Manager role is responsible for managing Gravie's portfolio of clinical vendor partnerships to ensure cost-effective, high-quality, and compliant delivery of clinical programs and services. The role involves building relationships with vendors, monitoring performance, and ensuring alignment with Gravie's operational, financial, and member experience goals.

Engineering Manager - Cloud Architecture Tooling and Security (CATS)

Company: Netflix

Location: USA

Posted Nov 17, 2025

This text describes Netflix's cloud security initiatives, a job opening for a cloud security leader, required qualifications, benefits package, and diversity commitments. It presents factual information about the company's operations and hiring practices without overtly positive or negative language.

Web Software Engineer 4 - Client API Foundations

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company offers a wide variety of TV series, films, and games across different genres and languages. Netflix's commerce engineering team is responsible for driving subscriber growth and increasing value from each member. The team collaborates with cross-functional teams on initiatives focused on acquisition, retention, plans, pricing, user identity, customer support, and more. They build and maintain foundational systems powering billing, payments processing, identity, and the consumer web application platform at Netflix.

Security Software Engineer (L5) - Cloud Infrastructure Security

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company operates its streaming service on Amazon Web Services and prioritizes cloud security. The Cloud Infrastructure Security (CIS) team designs and implements strategic cloud security controls and core building blocks for Netflix's AWS deployment. The company is seeking an experienced security software engineer to help scale cloud security for Netflix.

Software Engineer L5 - Offline Inference, Machine Learning Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix promotes its leading entertainment services and seeks a Software Engineer L5 to join their Offline Inference team, emphasizing scalable ML infrastructure and competitive benefits.

Distributed Systems Engineer (L4) - Data Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company provides a wide variety of TV series, films, and games across genres and languages. Netflix's Data Platform teams enable data-driven decision making and provide centralized data platforms and tools for various business functions. The company is looking for distributed systems engineers to help evolve and innovate its infrastructure.

Engineering Manager - Live Discovery

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix, a leading entertainment service with 300M+ members, excels in live content and seeks engineering leaders to enhance member experiences through innovation and scalability.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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