Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Head of Artificial Intelligence & Machine Learning

Company: Gametime United

Location: USA

Posted Nov 13, 2025

Gametime is building AI-driven user experiences for live events, including intelligent recommendations, semantic search, and generative interfaces. The Head of AI & Machine Learning will lead the technical and organizational buildout of GT's AI and ML foundations, focusing on scalable infrastructure, production-grade ML, and large language model integrations. The ideal candidate is a hands-on, execution-focused leader who can architect systems, build high-impact teams, and evolve GT's AI strategy as capabilities grow.

Senior Brand Designer

Company: Webflow

Location: USA

Posted Nov 12, 2025

Webflow is a platform that combines visual development, content management, AI-driven personalization, hosting, and analytics. They are seeking a Senior Brand Designer to shape and scale their brand across campaigns, events, and experiences. The role focuses on brand design excellence, building visual identity systems, and creating high-impact campaign assets.

Product Manager - Sites

Company: Figma

Location: USA

Posted Nov 12, 2025

Figma Sites is a new product in public beta that helps creators turn designs into websites without plugins or code. The company is looking for a Product Manager to lead the next chapter of Figma Sites, collaborating with engineering, design, and research to deliver seamless publishing experiences and shape the future of design to product.

Senior Engineering Manager - Core Sync

Company: Dropbox

Location: USA

Posted Nov 12, 2025

Dropbox seeks a Senior Engineering Manager to lead a team of engineers, focusing on modernizing their Sync platform and driving innovation. The role involves managing up to 25 engineers, collaborating with Product Managers, and ensuring high-quality execution of critical business objectives.

Account Executive - SMB

Company: Sprout Social

Location: USA

Posted Nov 12, 2025

Sprout Social is hiring an Account Executive SMB to join their Sales & Success team. The role involves executing the sales process, closing new business, and meeting activity, pipeline, and new business metrics. The company offers a supportive environment for career growth, with opportunities to work with top brands and design one's own career path.

VP of Finance and Corporate Development

Company: Trafilea

Location: USA

Posted Nov 12, 2025

Trafilea is a consumer tech platform that builds and scales digitally native brands using AI and automation. They have over $1B in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries. The company offers strategic financial leadership, fundraising, investor relations, banking management, finance process modernization, corporate governance, and global eCommerce financial expertise.

Staff Service Designer

Company: Apollo.io

Location: USA

Posted Nov 12, 2025

Apollo is hiring a Staff Service Designer to lead complex cross-functional service initiatives and define end-to-end experiences across products, systems, and teams. The role requires 8+ years of UX or product design experience, with a focus on service or systems design. The ideal candidate will have strong systems thinking, expertise with service design artifacts, and the ability to lead cross-functional initiatives.

Strategic Account Executive

Company: GitLab

Location: USA

Posted Nov 12, 2025

The role is a Strategic Account Executive for GitLab's Northeast region, focusing on enterprise accounts in New York or Boston. The candidate should have experience in enterprise sales, software development lifecycle, and infrastructure modernization. The role involves driving strategic growth, building partnerships, and shaping the future of software development.

Deal Desk Manager

Company: Bishop Fox

Location: USA

Posted Nov 12, 2025

Bishop Fox is a leading authority in offensive security, providing solutions such as continuous penetration testing, red teaming, and attack surface management. They are hiring a Deal Desk Manager to oversee RFPs, security questionnaires, and deal desk operations, ensuring alignment with company policies and industry best practices. The role requires expertise in RFP tools, Salesforce, finance, and deal desk procedures.

Senior Data Scientist - Accounting

Company: Mercury

Location: USA

Posted Nov 12, 2025

Mercury is seeking a Data Scientist to help build their analytics engine for financial and accounting workflows. The role involves partnering with product and engineering teams, designing experiments, analyzing data, and developing ML/AI solutions to streamline financial processes. The ideal candidate has 3-5 years of experience in product analytics or data science, expertise in financial workflows, and proficiency in SQL and Python.

Sales Development Representative

Company: Guidebook

Location: USA

Posted Nov 12, 2025

Guidebook is an event management software company that helps organizations create mobile apps for events, conferences, and other gatherings. The company is seeking a self-starting Sales Development Representative to generate new business opportunities. The role involves outbound sales, lead generation, and working with a global team. Guidebook offers competitive compensation, benefits, and a positive company culture.

Senior Software Engineer - Data Infrastructure

Company: Webflow

Location: USA

Posted Nov 12, 2025

This text describes a Senior Software Engineer Data Infrastructure role at Webflow, highlighting responsibilities involving data systems, cloud infrastructure, and collaboration with teams. It outlines compensation ranges, benefits like equity ownership and healthcare, and company culture emphasizing inclusivity and innovation. The posting also includes information about work flexibility and career development opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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