Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Manager, Mid-Market Sales

Company: Figma

Location: USA

Posted Nov 08, 2025

Figma is seeking a Manager Mid Market Sales to join their dynamic team. The role involves leading a team of Account Executives, participating in customer meetings, assisting in training and development, shaping sales processes, and interviewing and hiring new team members. The ideal candidate should have 7+ years of SaaS sales experience, 2+ years of management experience, and a proven track record of developing customer relationships and leading sales teams to meet and exceed goals.

Senior Android Engineer - Trust Platform

Company: Airbnb

Location: USA

Posted Nov 08, 2025

The Trust team at Airbnb is responsible for protecting the community and platform from fraud while ensuring high standards for hosts, guests, homes, and experiences. The Android Software Engineer role involves developing and evolving trust and safety defenses on the Android app, working closely with cross-platform engineers to define and shape the future of the friction framework, and contributing to core metrics, developer experience, and reliability.

Developer II

Company: Eventbrite, Inc.

Location: USA

Posted Feb 28, 2025

Eventbrite is seeking a Web Application Developer to join their high-performing GTM Gotomarket Business Systems team. The role involves implementing and developing solutions, primarily as a frontend developer using React and GatsbyJS. The developer will work on system implementations, support tasks, and provide feedback on designs. They will also optimize user experience, conduct website audits, and stay current with evolving technologies. The ideal candidate should have a minimum of 2+ years of frontend development experience, proficiency in Python, JavaScript, and SQL databases, and understanding of Unix/Linux shell scripting, Design Patterns, and Software Engineering practices.

Senior Data Scientist

Company: Dropbox

Location: USA

Posted Feb 28, 2025

The text describes a unique opportunity for a Senior Data Scientist to join a new division at Dropbox, focusing on AI and ML. The role involves partnering with various teams, building data foundations, and driving data-informed decisions. The ideal candidate should have a quantitative background, extensive experience in data-driven analysis, and a proven track record of influencing business decisions. Proficiency in SQL, Python, and statistical analysis is required.

Specialist I - Partnership Support

Company: Grow Therapy

Location: USA

Posted Nov 08, 2025

The job posting is for a Specialist I Partnership Support role at Grow Therapy, a remote-friendly team. The position involves answering calls, chats, and emails from clinicians and clients, collaborating with other teams to solve issues, and working with RCM and Engineering teams to resolve bugs and billing issues. The ideal candidate should have experience in customer support, healthcare billing, and a consultative and empathetic attitude.

Mobile Engineering Manager - Mobile Retention

Company: Dropbox

Location: USA

Posted Feb 28, 2025

Dropbox is seeking a Mobile Engineering Manager to lead a team of iOS and Android engineers working on the Dropbox apps. The role involves managing critical business metrics, driving results, inspiring the team, fostering talent development, and ensuring software and architecture excellence. The ideal candidate should have a minimum of 3 years of people management experience, 5 years as a software engineer or mobile developer, and experience managing mobile teams with the app development cycle and app stores. Experience managing engineers of different experience levels in different countries and time zones is also required. Preferred qualifications include experience with Swift or Kotlin.

Business Value Strategist

Company: Saviynt

Location: USA

Posted Nov 08, 2025

Saviynt is a leading identity security platform that helps organizations safeguard digital assets, drive operational efficiency, and reduce compliance costs. The company is seeking a Business Value Strategist to quantify and drive strategic decision-making, assess financial impact, and communicate the value of their solutions to clients.

Events Marketing Specialist

Company: Finalsite

Location: USA

Posted Feb 28, 2025

Finalsite, a leading community relationship management platform for K12 schools, is seeking a highly organized and detail-oriented Events Marketing Specialist. The role involves supporting event planning and execution for in-person and virtual events, managing logistics, collaborating with various teams, maintaining accurate data, contributing to event promotion, and analyzing event success. The ideal candidate should have strong organizational skills, ability to juggle multiple projects, excellent communication skills, and a proactive mindset. Familiarity with Salesforce, HubSpot, and Finalsite Composer is a plus. Finalsite offers remote employment opportunities with a collaborative and supportive marketing team, providing valuable skills in event execution, marketing technology, and cross-functional teamwork.

National Strategic Channel Director

Company: Vonage

Location: USA

Posted Feb 28, 2025

Vonage, a leading provider of UCaaS and CCaaS, is seeking a National Strategic Channel Director to develop and expand channel partnerships, drive revenue growth, and increase market reach. The role involves channel development, stakeholder engagement, GTM strategy, interdepartmental collaboration, performance evaluation, and market growth. Qualifications include a Bachelor's degree, 5+ years of channel management experience, and expertise in cloud communications. Preferred qualifications include experience with technology distributors, global systems integrators, and a proven track record in driving partner success.

Group Product Manager - Demand Generation

Company: HubSpot

Location: USA

Posted Feb 28, 2025

HubSpot is seeking a Group Product Manager for Demand Management to lead the vision and strategy of the internal-facing product group. The role involves developing features critical to internal sales teams, such as lead pipeline, data enrichment, bespoke segmentation tools, and sales rep sourcing experiences. The GPM will be responsible for creating and executing the product vision, maintaining high product quality, and driving an excellent customer experience. The ideal candidate should have a passion for building exemplary internal products, experience in go-to-market products, and a proven track record of leading diverse and inclusive product management teams. The role offers a product-led culture, opportunities to drive strategy and product roadmap, and work in alignment with UX and Engineering teams. The cash compensation range is $183,056 - $292,870 annually.

Senior Manager - Customer Success

Company: Contentsquare

Location: USA

Posted Feb 28, 2025

The job posting is for a Senior Manager of Customer Success position in California. The role involves leading a team of Customer Success Managers (CSMs), hiring and developing high-performing CSMs, managing a high-value book of business, and driving renewals and expansion. The ideal candidate should have strong people leadership skills, experience in managing complex customer relationships, and the ability to proactively identify and mitigate risks. The role also requires close collaboration with Sales and other internal teams, and experience in martech analytics or a technical product is a plus. The compensation range is $150,000 to $170,000 per year, plus bonus or commission.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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