Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Product Manager - Cards Experience

Company: Mercury

Location: USA

Posted Jan 24, 2025

Mercury is seeking a product manager with extensive experience in card products, ideally in a fintech setting. The role involves leading the end-to-end development of Mercury's core card experiences, identifying and prioritizing improvements, building strong partnerships, driving card product strategy, and communicating product specifications. The successful candidate will have a strong UX sensibility, experience in user research, proficiency in data analytics, and a track record of launching card products. The total rewards package includes a competitive base salary, equity, stock options, and benefits.

Full Stack Developer

Company: Hanna Andersson

Location: USA

Posted Jan 24, 2025

Hanna Andersson, a Portland-based premier kids and baby clothing brand, is seeking a Full Stack Software Developer. The role involves frontend and backend development, technical capabilities enhancement, and project execution. Minimum qualifications include a Bachelor's degree in computer science or equivalent experience, 5+ years of software development, and experience with data structures, algorithms, and software product development. Preferred qualifications include frontend web development, backend API development, cloud services experience, proficiency in HTML, CSS, JavaScript, Agile methodologies, and tools like Git and Jira. Responsibilities include implementing solutions, developing unit tests, collaborating with team members, and staying updated on industry trends.

Sr Business Systems Analyst

Company: HubSpot

Location: USA

Posted Jan 24, 2025

HubSpot is seeking a Business Systems Analyst for its Product Operations team. The role involves managing and maintaining the Amplitude ecosystem to support product development efforts across the company. The analyst will work on mission-critical data assets, collaborating with various teams to improve the Amplitude ecosystem and related systems. Key responsibilities include driving best practices for Amplitude usage, translating business requirements into implementation plans, and building customized solutions on third-party applications. The ideal candidate will have strong communication and organizational skills, hands-on experience with data analysis, and expertise in developing complex solutions. HubSpot offers a competitive cash compensation range of $115,400 - $184,600 annually, along with benefits and perks to support employee growth.

Senior Staff Product Designer - Investing

Company: Wealthfront

Location: USA

Posted Jan 24, 2025

Wealthfront is seeking a Senior Staff Product Designer to lead design for new Investing products, reporting directly to the Design Director. The ideal candidate will have extensive experience in designing industry-leading experiences, simplifying complexity, and a passion for investing or financial technology. The role involves strong collaboration, thinking in scalable systems, and a high standard for craft and execution. The designer will be at the forefront of charting the next generation of technology innovation in investing products. Wealthfront values innovation, learning, and an inclusive culture. The role requires 8+ years of product design experience, a portfolio showcasing UX challenges, and the ability to communicate design concepts clearly. The estimated annual salary is ~$240,000 USD plus equity and discretionary bonus.

Talent Acquisition Specialist

Company: Megaport

Location: USA

Posted Jan 24, 2025

Megaport, a global leader in Network as a Service (NaaS), is seeking a Talent Acquisition Specialist. The role involves leading recruitment efforts across North and South America, aligning hiring strategies with global business goals, and collaborating with diverse teams. The ideal candidate should have 2-3+ years of recruitment experience, proven skills in building relationships with hiring managers, and a track record of meeting hiring goals while maintaining a focus on quality, diversity, and a positive candidate experience. Megaport offers competitive compensation packages, flexible working environments, and a generous study and training program.

Sales Development Representative

Company: Guidebook

Location: USA

Posted Jan 24, 2025

Guidebook is a user-friendly mobile app builder used by numerous organizations worldwide for various purposes. The company is seeking a proactive Sales Development Representative to generate new business opportunities. The ideal candidate should have sales experience, be resilient, customer-focused, and comfortable with phone outreach. The role offers a competitive salary, commissions, and a supportive work environment. Guidebook values diversity and work-life balance.

Implementation Engineer

Company: Level AI

Location: USA

Posted Jan 24, 2025

Level AI, a leading provider of AI-based SaaS solutions for modern contact centers, is seeking a remote SaaS Instance Setup Coordinator. The role involves setting up and deploying SaaS instances, communicating infrastructure to customers and teams, managing implementation processes, and collaborating with cross-functional teams. The ideal candidate should have strong technical skills, project management abilities, and excellent client interaction skills. Proficiency in Python, JavaScript, and cloud platforms like AWS is required. Experience in SaaS or enterprise data integration, and a proven track record in managing technical projects are significant advantages. A bachelor's degree in Computer Science, MIS, or a related field is preferred.

Head of Product

Company: Huckleberry Labs

Location: USA

Posted Jan 24, 2025

Huckleberry is a company that aims to create life-changing products and experiences for families using data, AI, and behavioral science. The Head of Product role is a high-impact position that will shape the future of family support globally. The role involves defining product strategies, creating user-centric products, and leading a team of product managers. The ideal candidate should have product experience in consumer apps, proven ability to lead product growth, strong data acumen, and a passion for the company's mission.

Senior Community Engagement Manager

Company: Airbnb

Location: USA

Posted Jan 24, 2025

Airbnb is seeking an experienced Community Engagement Lead to develop and implement community programs for the Experiences business in North America and Latin America. The role involves balancing the needs of the hosting community with those of Airbnb, fostering shared virtual and physical gatherings, and driving impactful initiatives. The ideal candidate should have extensive community experience, strong project management skills, and the ability to align community goals with business objectives.

Backend Product Software Engineer

Company: Dropbox

Location: USA

Posted Jan 24, 2025

The role of a Product Engineer at Dropbox involves designing and building scalable software for millions of daily users, collaborating with cross-functional teams to develop user-focused products, and participating in on-call rotations. Dropbox is committed to expediting the creation and implementation of AI-enabled products. The company offers competitive compensation and encourages open-source contributions and full-stack development skills.

Human Resources Business Partner - GTM and Corporate

Company: Emburse

Location: USA

Posted Jan 24, 2025

Emburse offers innovative travel and expense management solutions, trusted by millions worldwide. The company's mobile-first, highly automated products streamline business travel and expense management, providing efficiency, time savings, and enhanced financial visibility. As a strategic HR Business Partner, the role involves partnering with leaders to achieve business goals through talent management and programming, serving as a trusted advisor on talent issues, and driving value-added HR practices. The ideal candidate should have a Bachelor's degree in Business Administration, minimum 5 years of HR Business Partner experience, and strong communication, organizational, and technological skills.

Customer Research Advisor

Company: dscout

Location: USA

Posted Jan 24, 2025

Dscout is a leading company in experience research technology, offering a platform for businesses to gain insights into user needs and behaviors. They are seeking a Research Advisor to collaborate with clients and help them design, recruit, and field research projects. The ideal candidate should have a degree in design research, psychology, anthropology, sociology, market research, or a related field, along with 1-4 years of professional experience. The role involves training clients, providing research design recommendations, managing projects, and acting as a customer advocate. The position is central to Dscout's operations, requiring collaboration with various teams and a passion for user research and technology.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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