Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Director of Delivery

Company: Tonkean

Location: USA

Posted Jan 23, 2025

Tonkean, a customizable process experience platform, is seeking a Director of Delivery to lead and scale implementation engagement and professional services teams. The role involves defining and executing the vision for these teams, developing scalable delivery processes, and ensuring high levels of process adoption by creating a great employee experience. The ideal candidate should have a technical background, relevant certifications, and extensive experience in customer delivery, implementation, or professional services roles. They should possess strong technical acumen, process optimization skills, and excellent communication abilities. The role offers a competitive compensation package, unlimited PTO, flexible working hours, and a remote office setup stipend.

Account Executive - Product Sales (Link)

Company: Stripe

Location: USA

Posted Jan 23, 2025

Stripe, a financial infrastructure platform for businesses, is seeking a Payment Product Specialist Account Executive. The role involves driving growth of Stripe's payment offerings, collaborating with product engineering and marketing teams, and leading in-depth product discussions with clients. The ideal candidate should have at least 10+ years of client-facing experience, strong communication skills, and the ability to work in an unstructured, fast-moving environment.

Senior Backend Engineer - MetaMask

Company: Consensys

Location: USA

Posted Jan 23, 2025

Consensys, a leading blockchain and web3 software company, is seeking a senior software engineer to join their Wallet API Platform team. The role involves building and maintaining Wallet API infrastructure, managing a pipeline of proposed new APIs, and working with partners to shape wallet API standards. The ideal candidate should have 4+ years of JavaScript, TypeScript, and Node.js experience, 2+ years of experience working on externally-facing APIs, and 1+ year of experience with building/deploying dApps and/or web3 ethers.js libraries. The engineer will be responsible for creating and managing the API used by MetaMask developers, requiring a long-term mindset and the ability to work in a rapidly evolving ecosystem.

Systems Administrator

Company: SoundStack

Location: USA

Posted Jan 23, 2025

SoundStack is an audio-as-a-service company that has been delivering innovative audio solutions for over 12 years. They serve a global community of over 12,000 publishers, enabling them to upload, deliver, and monetize audio content. The Systems Administrator role in their Technical Operations team is crucial for maintaining infrastructure availability and supporting 24/7 operations. Key responsibilities include deploying and maintaining servers, supporting incident management, and collaborating on process improvements. The ideal candidate should have strong knowledge of Windows and Linux server deployment, experience with automation tools, and a proactive approach to problem-solving.

Principal Biostatistician - Oncology Clinical Trials

Company: TD2

Location: USA

Posted Jan 23, 2025

The company is a leading oncology CRO, dedicated to developing novel treatments for patients in need. They combine innovation and expertise to move medicines from preclinical development into clinical trials. The role involves performing activities related to biostatistics in support of clinical trials, contributing to trial planning, writing and reviewing statistical sections, performing statistical analyses, and preparing summary reports. The ideal candidate should have a Masters degree in Biostatistics or Statistics, a PhD preferred, and at least 8 years of relevant experience in the biopharmaceutical industry. Proficiency in SAS programming and understanding of FDA and ICH requirements are required. The role involves working directly with study teams, providing statistical input to reports, and representing the company in meetings and audits.

Sales Finance Manager II

Company: Pinterest

Location: USA

Posted Jan 23, 2025

The job posting is for a Sales Finance Business Partnering Manager role, where the successful candidate will act as the miniCFO for sales divisions, drive goal-setting, revenue insights, and performance management, and partner with sales leaders to improve P&L. The role involves translating complex data into actionable insights, identifying trends, and consulting on strategic business decisions. The ideal candidate should have a Bachelor's degree in a relevant field or 7+ years of experience in sales finance, investment banking, consulting, or a related quantitative field. They should be well-experienced in providing strategic advice to senior sales leaders, have exceptional spreadsheet skills, and be able to multitask and deliver against timelines. The role requires in-office collaboration 12 times a quarter.

Enterprise Account Executive

Company: Tonkean

Location: USA

Posted Jan 23, 2025

Tonkean is a customizable process experience platform that enables employees to focus on high-value tasks by automating low-value ones. It offers inbox solutions, process design, and no-code capabilities. The company seeks an Enterprise Account Executive with a robust network in procurement and legal operations to identify and close strategic enterprise customers. The role involves negotiating complex contracts, exceeding revenue targets, and collaborating across teams. The ideal candidate has a technical degree, at least 7 years of software sales experience, and a track record of being a trusted advisor in large accounts.

Engineering Manager - Search Relevance

Company: Reddit

Location: USA

Posted Jan 23, 2025

Reddit is seeking an Engineering Manager to lead the team responsible for advancing search systems and developing Reddit Answers, an AI-driven search product. The role involves applying ML and AI techniques to improve search relevance, managing a diverse team, and aligning with company goals. Qualifications include 2+ years of team management, 5+ years of ML/Software Engineering experience, and expertise in search recommendation systems.

Head of Finance

Company: Cofactr

Location: USA

Posted Jan 23, 2025

Cofactr is a hardware supply chain management platform that aims to revolutionize the technical hardware supply chain by ensuring precision, efficiency, and ease of management. The company, a proud member of the Y Combinator W22 cohort, has seen consistent revenue growth and substantial venture funding from esteemed VCs. Cofactr is currently seeking a strategically and system-minded Head of Finance to lead financial planning, modeling, and operational processes. The ideal candidate will have experience in building and optimizing financial systems, proficiency in financial modeling, planning, budgeting, and reporting, and exceptional analytical and problem-solving skills.

Account Executive - SMB

Company: Figma

Location: USA

Posted Jan 23, 2025

Figma is seeking an Account Executive SMB to drive new business and manage relationships with key decision-makers. The role involves creating and managing a pipeline of SMB accounts, applying effective discovery and value-selling techniques, aligning with key decision-makers to identify business challenges, and leveraging opportunities for in-person meetings and networking. The ideal candidate will have experience closing sales for a software or SaaS business, consistently meeting pipeline generation targets, and managing high volume sales cycles. Experience selling to technical audiences and demonstrated ability to succeed in a changing environment are added pluses. Figma values continuous learning and development, encouraging applicants who may not perfectly align with the job description to apply.

Real Estate Program Manager

Company: Dropbox

Location: USA

Posted Jan 23, 2025

Dropbox is seeking a Senior Program Manager to lead and innovate across its global real estate portfolio. The role involves optimizing the company's real estate portfolio, collaborating with teammates and stakeholders, and managing property managers and landlords. The ideal candidate should have extensive experience in real estate program management, strong problem-solving skills, and proficiency in property and workplace management tools. The position requires frequent travel to the San Francisco Studio.

Account Executive, Mid-Market

Company: Figma

Location: USA

Posted Jan 23, 2025

Figma is seeking an Account Executive MidMarket to drive sales and maximize revenue. The role involves building and nurturing relationships with key decision-makers, understanding complex business needs, and delivering innovative solutions. The successful candidate will create and manage a pipeline of MidMarket accounts, apply effective discovery and value-selling techniques, align with executives on business challenges, and conduct thorough analysis to create account plans. They will also manage a book of business, cocreate with cross-functional partners, and leverage opportunities to advance executive-level relationships. Figma values continuous learning and development, encouraging applicants who are excited to grow and develop their skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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