Technical Support Jobs in USA

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Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Project Manager Team Lead

Company: Extropy

Location: USA

Posted Dec 21, 2024

About Us - Extropy Advisors is a certified women-owned small business that helps organizations navigate financial digital transformation. They offer reseller and professional services partnerships, technology platforms, and service providers. The company is committed to empowering organizations to transition to an automated, paperless environment. The role of Team Lead of Project Managers involves leading and mentoring a team, setting performance goals, and ensuring client service and support.

Director, Account Management- PAR Retail Customer Success

Company: Punchh

Location: USA

Posted Dec 21, 2024

The text describes a position description for a Director Account Management for PAR Retail Customer Success. The role involves managing and mentoring a team of Account Managers, collaborating with internal and external teams, and delivering high-quality solutions to retail customers in the fuel and convenience industry. The company, PAR Technology, is committed to innovation and customer success, and offers over 40 years of experience in the restaurant and retail industries.

Senior Data Analyst

Company: LeafLink

Location: USA

Posted Dec 21, 2024

LeafLink is a leading B2B cannabis platform offering a suite of tools for cannabis businesses to manage operations, sell or order from favorite brands, and accelerate growth. With thousands of brands and retailers across 30+ markets in North America, LeafLink processes over $5 billion in wholesale cannabis orders annually. Backed by leading VCs, LeafLink aims to define the cannabis supply chain through technology and has been recognized as one of Inc 5000's Top 5000 Fastest Growing Private Companies, Fast Company's Top 10 Most Innovative Companies in Enterprise, Built In NYC's Best Places to Work in 2021, and Banking Finance and Fintech category in Fast Company's Green Market Report Award for Best Fintech in cannabis.

Financial Analyst I

Company: Restaurant365

Location: USA

Posted Dec 21, 2024

Restaurant365 is a SaaS company looking for a Financial Analyst to join their Financial Planning and Analysis team. The role requires strong analytical skills, the ability to work independently and as part of a team, and experience in the SaaS industry. The ideal candidate will be a self-starter, take initiative, and excel at handling ambiguity. The position offers a salary range of $66,560 - $81,000 and comprehensive medical benefits.

Sr. Data Analyst, Integrations

Company: dv01

Location: USA

Posted Dec 21, 2024

dv01 is a data-first company that provides a data analytics platform for the structured finance market. They help lenders and Wall Street investors make smarter, data-driven decisions to prevent a repeat of the 2008 global financial crisis. With over 400 of the largest financial institutions using their platform, dv01 continues to expand coverage and develop new technologies for the structured products universe.

Strategic Account Executive, Public Sector - DoD

Company: GitLab

Location: USA

Posted Dec 21, 2024

The role involves acting as a primary point of contact for GitLab's prospects and customers within the DoD, providing account leadership, and conducting sales activities. The ideal candidate has minimum 5+ years of experience selling into the DoD, strong major account management skills, and a desire to see customers benefit from their investment. The team aims to support government agencies in their digital transformation journey by delivering secure software faster and empowering collaboration.

Senior Machine Learning Engineer

Company: Fitbod

Location: USA

Posted Dec 21, 2024

Join Fitbod as a Senior Machine Learning Engineer to develop and deploy machine learning models for personalized workout recommendations and improved user engagement. Collaborate with cross-functional teams, optimize and scale machine learning algorithms, and mentor junior engineers. The role offers a remote work environment, a full benefits package, and opportunities for professional growth.

Lead Frontend Engineer

Company: dscout

Location: USA

Posted Dec 21, 2024

Dscout is a fast-growing Series C-funded company seeking a Frontend Lead Software Engineer to build great software with them. They value technical quality, have a collaborative and agile environment, and work on a fast-paced project. The role involves leading the team's growth and the evolution of their tech. They use Apollo Client, TypeScript, and a design system for frontend development. The company also has a builder and analysis interfaces for researchers to manage and view data.

Architect - AI Solutions Specialist

Company: 3Cloud

Location: USA

Posted Dec 21, 2024

The text is a job description for a role at 3Cloud, a company that values growth, innovation, and client success. The role involves developing relationships with clients, providing technical expertise, and contributing to the development of cloud solutions. The company offers competitive compensation, flexible work arrangements, and a variety of benefits. The text encourages applicants with diverse backgrounds to apply.

Customer Experience Operations Manager

Company: DNSfilter

Location: USA

Posted Dec 21, 2024

DNSFilter is seeking a Customer Experience CX Operations Manager to optimize and enhance the customer experience as part of their broader Revenue Operations initiative. The role is full-time and remote, open to candidates in the US and Canada. The CX Operations Manager will be responsible for process optimization, technology and tools management, data and insights, customer journey mapping, cross-functional collaboration, CX operations strategy, customer feedback and improvement, training and enablement, and experience with AI-driven tools.

Sr. Software Engineer - Data Imports

Company: addepar1

Location: USA

Posted Dec 21, 2024

Addepar is a global technology and data company that helps investment professionals provide informed, precise guidance for their clients. They have over 6 trillion in assets under management and an open platform that integrates with over 100 software, data, and services partners. They are seeking a senior backend software engineer to join their Data Imports team, which is passionate about handling large volumes of data and building distributed systems for data ingestion and transformation. The company values ownership, collaboration, client success, innovation, and learning.

Assistant CX Manager

Company: Proper Cloth

Location: USA

Posted Dec 21, 2024

The job description is for a CX Support Team Assistant who will manage administrative tasks, schedule support, handle escalated cases, and provide quality assurance support. The role requires strong communication skills, the ability to handle customer conflicts, and a growth mindset. The company, Proper Cloth, is a leading direct-to-consumer mens custom clothing brand with a vision to build a global luxury menswear brand. They have over 200,000 customers worldwide and have been recognized by GQ and Esquire.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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