Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Director of Marketing Analytics

Company: hims & hers

Location: USA

Posted Dec 22, 2024

The role of Director of Marketing involves leading a team of managers and analysts, providing guidance, and ensuring professional development. The role requires experience in Marketing Analytics, with a focus on data analysis, statistical techniques, and data modeling. The candidate should have experience in both Brand and Performance Marketing measurement, and be skilled in project management, data visualization, and web analytics. The role offers a competitive salary, unlimited PTO, comprehensive health benefits, and employee stock purchase program.

Business Systems Analyst

Company: Figma

Location: USA

Posted Dec 22, 2024

The text describes a Business Systems Analyst role at Figma, focusing on managing and optimizing the Zendesk instance, creating and maintaining documentation, leading initiatives, and contributing to the overall Product Support AI and technology strategy.

Enterprise Regional Sales Director

Company: Builder.io

Location: USA

Posted Dec 22, 2024

Builderio is seeking a strategic, result-driven sales leader to oversee a team of Account Executives in driving enterprise growth. The ideal candidate has 2+ years of enterprise sales leadership experience, expertise in building and motivating sales teams, and a proven track record of exceeding sales targets.

Product Security Analyst III

Company: ExtraHop

Location: USA

Posted Dec 22, 2024

This job posting is for a Product Security Analyst position at ExtraHop. The role involves contributing to strengthening the security and compliance posture of ExtraHops market-leading products. The candidate will collaborate with top-tier professionals to innovate and uphold the highest standards in cloud security. They will play a key role in establishing, maintaining, and enhancing compliance with various security and regulatory frameworks. The responsibilities include running FedRAMP Continuous Monitoring ConMon processes, managing vulnerability detection and response pipelines, and collaborating with the Director of Product Security to handle customer and presales security inquiries.

Lead Content Designer

Company: Upwork

Location: USA

Posted Dec 22, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have done over $38 billion in work last year and are looking for a Lead Content Designer to create clear and consistent content for their SaaS product. The role involves writing user-friendly product copy, identifying IA issues, and contributing to product strategy. The company is a remote-first organization with physical offices in San Francisco and Chicago.

Sales Operations Specialist

Company: GuidePoint Security

Location: USA

Posted Dec 22, 2024

The Sales Operations Specialist SOS role involves supporting sales and marketing efforts, managing SalesForcecom, and interacting with various business partners. The SOS is responsible for generating quotes, tracking opportunities, and processing orders. They also serve as a liaison between customers, vendors, and outside sales executives. The role requires strong communication skills, technical sales support, and the ability to multitask. The SOS must have a positive attitude, strong drive for results, and the ability to deal with ambiguity.

Senior Software Engineer II - Infrastructure Security

Company: HubSpot

Location: USA

Posted Dec 22, 2024

HubSpot's Infrastructure Security team is responsible for providing world-class infrastructure as a service to enable the product team to build, operate, and scale HubSpot's products securely. They solve technical and security challenges to keep HubSpot fast, lean, and secure. They are looking for software engineers who are excited about working at scale, improving reliability and uptime, and have experience with programming languages like Java, C, and Python, as well as knowledge of public cloud infrastructure and secure development practices.

Senior Product Security Engineer

Company: ExtraHop

Location: USA

Posted Dec 22, 2024

ExtraHop is seeking a Sr Product Security Engineer with experience in cloud security, infrastructure security, SIEM technologies, DevOps, and software development. The role involves implementing and operating Splunk Cloud Platform and Enterprise Security, EDR and NDR solutions, and defining standards for secure configuration of application and infrastructure components. The candidate must have 8+ years of experience in security engineering, software development, or DevOps with a focus on securing complex systems and modern cloud infrastructure.

Business Development Representative

Company: Bud Financial

Location: USA

Posted Dec 22, 2024

Buds mission is to create the world's most compelling financial data products, used by prestigious institutions to help millions of customers take control of their finances. The BDR role is a remote position with the opportunity to travel and attend events. The candidate should have a demonstrable track record of generating qualified opportunities within large and complex organizations, strong sales and negotiation skills, and excellent communication and interpersonal skills. The role offers competitive salaries, 401k, learning and development budget, career progression, mental health support, wellbeing allowance, health insurance, flexible working, time off, parental leave, and volunteering leave.

Customer Success

Company: Abby Care

Location: USA

Posted Dec 22, 2024

Abby Care is a home health provider aiming to redefine care for vulnerable populations through innovative technology and a unique care model. They are looking for passionate and empathetic individuals to join their mission of delivering the best-in-class care to families. The role involves communicating with families, managing care requirements, and collaborating with technology and clinical teams. The company offers competitive compensation, company equity, and benefits. They value a growth-oriented environment, innovation, and a compassionate team.

Academy Content Coordinator

Company: Pax8

Location: USA

Posted Dec 22, 2024

The Academy Content Coordinator is responsible for managing projects to completion, coordinating with resources, conducting research, and creating educational content. The role requires a proactive and organized individual who can manage multiple projects and ensure timely delivery of high-quality content.

HRBP Sr. Lead - Tech Foundations

Company: Pinterest

Location: USA

Posted Dec 22, 2024

The HRBP Sr Lead is a strategic role that focuses on aligning HR strategies with business objectives to drive organizational success. This position partners closely with an executive team member and senior leadership to develop and implement People strategies and plans that support Pinterests goals. The individual in this role plays a pivotal part in supporting alignment with People team Centers of Excellence and contributing to functional priorities work plans and long-term strategies.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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