Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Software Engineer - Workforce

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with its cloud-based platform for accounting and back-office operations. They are looking for a Senior Software Engineer to join their team and contribute to the technical future of their product used by over 40,000 restaurants nationwide. The role requires writing high-quality code, driving technical design and architecture discussions, leading the development of a microservice-based platform, and collaborating with globally distributed teams.

Manager - Software Engineering, Payroll Engineering

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry, offering a cloud-based platform for accounting and back-office operations. The company's culture empowers team members to produce top-notch results and elevate their skills. The Engineering Manager role involves leading teams, projects, and providing mentorship. The position requires a BSMS in Computer Science or 2+ years of equivalent experience, as well as expertise in various technologies and Agile development. The company offers comprehensive benefits and is an Equal Opportunity Employer.

SEM Marketing Lead Experiences & Services

Company: Airbnb

Location: USA

Posted Dec 18, 2024

The Growth Marketing team at Airbnb is seeking a Growth Marketing Lead Pilots to identify new channels and avenues for business growth, with a focus on global expansion and new products and services. The role involves end-to-end execution of SEM growth initiatives, collaboration with key stakeholders, and presentation of demand-driving product and marketing initiatives. The ideal candidate has 10+ years of relevant SEM experience and a strong understanding of SEM marketing tech stack, data pipelines, tracking, testing, analytics, and financial metrics.

Solutions Marketing Director

Company: Clari

Location: USA

Posted Dec 18, 2024

Clari is a revenue platform that provides forecasting accuracy and visibility from the sales rep to the board room. It helps companies like Okta, Adobe, Workday, and Zoom drive revenue accuracy and precision. The team is focused on customer-first marketing, positioning, and gotomarket strategy. The role is a fully remote opportunity with responsibilities including developing and launching key Clari solutions, owning the Revenue Platform narrative, and driving new product introductions.

Senior Manager - Product Compliance

Company: Kraken

Location: USA

Posted Dec 18, 2024

Kraken is a mission-driven company with a focus on crypto values and the global adoption of crypto. They offer premium crypto products, world-class client support, and are committed to industry-leading security, crypto education, and industryleading compliance. The company is fully remote with Krakenites in 70+ countries speaking over 50 languages. They are looking for a candidate with 47 years of proven experience in payments, blockchain, or financial services industry to lead and mentor a high-performing team.

Director - Engineering, Inventory

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. They are looking for a dynamic Director of Engineering to lead a team of software developers, drive architectural advancements, and foster a collaborative environment. The role requires a Bachelor's or Master's degree in Computer Science, 10+ years of engineering experience, and expertise in various technologies. The company offers comprehensive medical benefits, 401k with matching, equity options, unlimited PTO, and wellness initiatives.

Principal Software Engineer - Payroll Engineering (Java)

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. They value empowering team members, producing top results, and elevating skills. The Principal Software Engineer role involves analyzing, designing, developing, and testing software applications. The candidate should be an expert in Java, SQL databases, enterprise software, cloud computing, and Agile development. The position offers a salary range of $132,000 - $198,000 with comprehensive medical benefits, 401k, equity options, unlimited PTO, and wellness initiatives.

Deal Desk Specialist

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

The text describes a role at Restaurant365, a SaaS company disrupting the restaurant industry. The Deal Desk SpecialistAnalyst will be responsible for creating and maintaining accurate pricing and contract data, assisting sales in navigating complex requirements, and making the process more efficient and effective. The role requires a trusted advisor to the Sales team, cross-functional collaboration, and proficiency in MS Excel and Salesforce CRM or CPQ. The position offers a salary of $80000-$110000, comprehensive medical benefits, 401k with matching, equity option grant, unlimited PTO, and company holidays.

Software Engineer - Enterprise

Company: Figma

Location: USA

Posted Dec 18, 2024

The text describes various teams at Figma that focus on different aspects of the product, such as Identity and Access Management, Scale, and Workflow. These teams aim to provide secure, convenient, and scalable access to customers, enable efficient management of Figma instances, and empower teams to share and collaborate on work. The text also mentions that Figma is expanding its product offering and looking for a full-time role in a US hub or remotely in the United States.

Platform Product Manager - FinTech

Company: Airbnb

Location: USA

Posted Dec 18, 2024

The Finance Technology team at Airbnb manages a complex and innovative ecosystem of products and applications, responsible for driving key outcomes for all stakeholders. They focus on ensuring taxes are handled correctly, managing cash, reconciliation, hedging, treasury, and providing critical data and metrics. They also offer top-to-bottom insurance protection for guests and hosts, and enterprise applications to employees. The team is constantly evolving and working on new initiatives, including developing a global taxpayer information product and a robust invoicing platform.

Senior Vice President - SMB/Growth

Company: Emburse

Location: USA

Posted Dec 18, 2024

The text describes a growth opportunity for Sales Executives within the Emburse family to serve emerging markets in North America with FinTech solutions. The role involves managing and mentoring sales teams, developing strategies, and collaborating with other teams to drive success and meet quotas.

CX Project Manager

Company: Olo

Location: USA

Posted Dec 18, 2024

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. They offer digital ordering, payment, and guest engagement solutions to help brands do more with less and make every guest feel like a regular. They are looking for an experienced project manager to join their team and lead the execution of a portfolio of projects. The role offers remote work options, great benefits, and incentive compensation.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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