Technical Support Jobs in USA
423,160 open positions · Updated daily
Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.
Director - Customer Success
Company: Vercel
Location: USA
Posted Dec 18, 2024
Vercel's Frontend Cloud provides a developer experience and infrastructure to build, scale, and secure a faster and more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web. The role of the Director of Customer Success is to manage a team of CSMs, deliver exceptional customer experiences, set and measure metrics, hire and grow the team, use a CS CRM to scale the CSM function, and improve customer issue resolution. The ideal candidate has 5+ years of experience in Customer Success at a SaaS company, experience in devising and implementing SaaS customer activations strategies, setting and managing KPIs and growth plans, experience driving efficiencies and scaling, experience managing projects, desire to work cross-functionally, and experience mentoring direct reports.
Technical Support Representative - French Speaking
Company: BigCommerce
Location: USA
Posted Dec 18, 2024
BigCommerce is disrupting the eCommerce industry as the SaaS leader for fast-growing midmarket businesses. They enable customers to build intuitive and engaging stores to support every stage of their growth. BigCommerce has already expanded into Europe and is honing those efforts. They are seeking a Technical Support Representative that is French-speaking for their 24x7 Customer Success Services CSS Team.
People Program Management Specialist
Company: Magic Leap, Inc.
Location: USA
Posted Dec 18, 2024
The text describes a role within the People Team organization as a People Program Management Specialist. The role involves supporting various HR verticals with data analytics, special projects, and program administration. It also includes facilitating immigration processes for new hires and existing employees, ensuring compliance with employment legislation and internal policies. The ideal candidate should have a strong knowledge of standard recruiting practices and experience working with employees from diverse backgrounds.
Benefits Analyst
Company: Olo
Location: USA
Posted Dec 18, 2024
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. They offer digital ordering, payment, and guest engagement solutions. As a Benefits Analyst, you will support Olos rapid team growth and contribute to maintaining rewards structures. You will work remotely and report to the Manager of Benefits + Wellness. The role involves daily benefits support, maintaining programs, performing audits, and supporting new wellness initiatives.
Principal Software Engineer - Payroll Engineering
Company: Restaurant365
Location: USA
Posted Dec 18, 2024
Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. The company values empowering team members, continuous improvement, and technical excellence. The Principal Software Engineer role involves leading development efforts, spearheading new feature development, and guiding product enhancements. The ideal candidate should have a BSMS in Computer Science, 9+ years of engineering experience, and expertise in NET, C, SQL and noSQL databases, enterprise software, cloud platforms, APIs, distributed version control systems, Agile development concepts, CICD practices, client-side frameworks, and mobile applications.
Customer Support Specialist
Company: Roadie
Location: USA
Posted Dec 18, 2024
Roadie, a UPS company founded in 2014, offers logistics management and crowdsourced delivery services for last-mile delivery. They provide access to over 200,000 independent drivers nationwide, enabling businesses to offer delivery options for various industries. Roadie is looking for a Customer Support Specialist to provide phone, email, and text-based support to customers, partners, users, and other community members. The role requires excellent communication and problem-solving skills, as well as a customer-first mentality. The position offers competitive compensation, health insurance, 401k with company match, tuition and student loan repayment assistance, generous PTO, monthly 3-day weekends, and a monthly WFH stipend.
Customer Success Manager
Company: Workiva
Location: USA
Posted Dec 18, 2024
The text describes the role of a Customer Success Manager (CSM) at Workiva. The CSM's primary mission is to maximize customers' return on investment (ROI) in the Workiva Platform. They will work closely with various teams to drive adoption, ensure continuous ROI, and consult on best practices. The CSM will also identify risks, manage customer communication issues, and track metrics. The job requires a minimum of an undergraduate degree and 2 years of related experience. The salary range is $57,000 - $91,000 with additional benefits.
Staff Site Reliability Engineer (SRE)
Company: Cribl
Location: USA
Posted Dec 18, 2024
Cribl Inc is seeking a Staff Site Reliability Engineer to join their mission to unlock the value of all observability data. The role is remote and involves contributing to the engineering organization's efforts to envision, create, deploy, test, and ship Cribl products. The position requires extensive experience with enterprise-scale continuous delivery environments, DevOps or SRE job titles, and experience with configuration management tools like Terraform. The salary range is $180,000 - $240,000, depending on geographic location.
Principal Product Manager II
Company: Life360
Location: USA
Posted Dec 18, 2024
Life360 is a Remote First company that values user experience and has a strong mission to keep people close to loved ones. They offer a mobile app and Tile tracking devices with services like location sharing, safe driver reports, and crash detection. They serve over 77 million monthly active users across more than 170 countries. The company has a clear vision for growth and offers competitive benefits and a positive work environment.
Senior Information System Engineer
Company: Dynatrace
Location: USA
Posted Dec 18, 2024
The job description is for a professional with 5+ years of experience in server infrastructure, virtualization, security, and cloud services. The role involves managing and maintaining various technologies, working with multiple teams, and providing customer service. The company, Dynatrace, is a leader in unified observability and security, offering competitive compensation and benefits.
Product Manager - Accounting
Company: Restaurant365
Location: USA
Posted Dec 18, 2024
Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. The company values empowering team members, elevating skills, and being best in class. The Product Manager for Accounting will play a pivotal role in shaping the future of restaurant management technology, collaborating with a diverse team, and innovating in a dynamic environment. The role requires accounting expertise, SaaS experience, strategic vision, customer empathy, design collaboration, data-driven decision making, agile enthusiasm, and communication mastery. The position offers a salary range of $99,000 - $139,000 with comprehensive medical benefits, 401k with matching, equity option grant, unlimited PTO, and company holidays.
Senior Backend Engineer - Subscriptions & Payments
Company: Webflow
Location: USA
Posted Dec 18, 2024
Webflow is a Website Experience Platform that empowers marketing teams to visually build, manage, and optimize stunning websites with AI-driven personalization. The Subscriptions and Payments team collaborates to enhance payment systems for enterprise-level and self-serve products, aiming to develop and expand billing infrastructures. The role is for a Senior Backend Engineer to lead strategic projects, laying the groundwork for Subscriptions and Plan Management, and optimizing dynamic integrations with Stripe. The team works on systems like low latency API for entitlement services, payment APIs, taxation compliance systems, expanding payment offerings, and pricing experimentation. The role is remote-first, with a focus on building strong pricing and packaging foundations for Webflow as it scales up product-led growth and enterprise business.