Technical Support Jobs in USA

423,296 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Principal Product Manager - Global Voice Routing

Company: Twilio

Location: USA

Posted Dec 12, 2024

Twilio is seeking a Global Voice Routing Principal Product Manager to lead the product for Voice Connectivity routing and security team based in the United States. The role involves responsible for originating 100 of calls to the public telephone network globally, responsible for the roadmap requirements and prioritize releases for your engineering team, write detailed and technical product requirements for your engineering team, interface with 3rd party vendors, run Looker SQL queries to track adoption and success metrics and KPIs, create hypothesis and validate with data and customer testimonials, taking into consideration customer usecases and dynamic regulatory frameworks make recommendations on how to evolve the platform, generate customer communications when regulatory frameworks change impacting customers.

Senior IT Systems Administrator

Company: Two Chairs

Location: USA

Posted Dec 12, 2024

Two Chairs is building a new mental health system with a focus on industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to high-quality care. The company has been recognized as a 2024 Great Place to Work, Fortune Best Workplaces in the Bay Area, and 2023 San Francisco Business Times Bay Area Best Places to Work. Diversity, equity, and inclusion are the principles guiding their business and teams. They offer comprehensive perks and benefits, including equity in a high-growth startup, generous paid time off, comprehensive medical, dental, and vision coverage, and more.

Senior Infrastructure Engineer (software)

Company: Nava

Location: USA

Posted Dec 12, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They have a strong mission to restore trust between people and public institutions, focusing on populations that are the least protected. Nava's client services company works with government agencies to improve how people apply for benefits, navigate their health care, and more. They bill for their time and sell their expertise and problem-solving methodology to government clients. The Senior Infrastructure Engineer role at Nava involves building scalable infrastructure for government, designing, implementing, and delivering services that millions of Americans depend on. The role requires strong cross-functional communication skills, technical leadership, and the ability to work effectively in the cloud. The engineer will also research and analyze technical solutions, manage integrated systems, and complete work received from application teams. They will proactively identify blockers, risks, and issues, and implement automation for various cloud resources. The role also involves designing architecture, documenting technical solution plans, and collaborating with stakeholders to incorporate their feedback.

Staff Data Scientist

Company: Machinify

Location: USA

Posted Dec 12, 2024

Machinify is a leading provider of AI-powered software products that transform healthcare claims and payment operations. They aim to reduce waste, friction, and frustration in the healthcare industry by increasing the speed and accuracy of claims processing. The company is seeking a Staff Data Scientist to advance their models further and optimize impact. The role involves building and curating labeled data, developing ML models, and optimizing model performance.

Academic Support Advisor I (Evening/weekend)

Company: Adtalem Global Education

Location: USA

Posted Dec 12, 2024

Chamberlain University is an Adtalem Global Education institution with a large school of nursing and a commitment to addressing the national nursing shortage. They offer online and campus-based programs and have a high student success rate. The Academic Support Advisor I role is responsible for promoting student success through accurate and responsive advisement in areas of academics, registration, persistence, and the student experience. The position offers benefits and is committed to pay transparency.

Performance Marketing Specialist

Company: Ahrefs

Location: USA

Posted Dec 12, 2024

The text is a job description for a Performance Marketing Specialist at Ahrefs. The role involves orchestrating data-driven advertising campaigns, conducting AB tests, analyzing performance metrics, and driving campaign optimization. The ideal candidate should have a deep understanding of SaaS marketing, technical skills in ad platforms, and excellent copywriting skills.

Software Engineer - Platform Capacity

Company: Grafana Labs

Location: USA

Posted Dec 12, 2024

This is a remote position for a Software Engineer in the Platform Productivity team at Grafana Labs. The team is looking for a flexible software engineer with experience in operating code, Kubernetes, Docker, and Infrastructure as Code. The squad is responsible for setting its own roadmap and improving the Internal Engineering Platform. The role involves helping internal engineering teams release their software onto the infrastructure in secure and measurable ways.

Enterprise Customer Success Manager

Company: Lumos

Location: USA

Posted Dec 12, 2024

Lumos is a startup that provides an enterprise-grade AppStore for organizations of all sizes. They have grown rapidly since launching 2 years ago, with a team of over 100 people and a customer base that has grown by 10x. They have raised over $65m from renowned investors and have a unique culture where employees have actual influence on the company's trajectory. The role of an Enterprise Customer Success Manager involves ensuring customer success, defining core processes, and influencing product roadmap and company priorities.

Senior Software Engineer - Compiler & HPC

Company: Bodo, Inc.

Location: USA

Posted Dec 12, 2024

Bodo is redefining what's possible with Python for analytics, data engineering, and AI. They've developed the world's first autoparallelizing Python compiler, delivering HPC-level performance and efficiency for large-scale data processing. Backed by leaders like Dell Technologies, Snowflake, and AMD, and adopted by Fortune 10 customers, Bodo is on a mission to reshape the future of data analytics. They're seeking a Senior Software Engineer with deep expertise in Compiler development and HPC to help evolve their groundbreaking Python-native compiler.

Staff Data Scientist, Guest Journey

Company: Airbnb

Location: USA

Posted Dec 12, 2024

Airbnb is a global platform that connects hosts with guests, offering unique stays and experiences. The company focuses on optimizing the search product experience for guests, with data scientists working on personalization, merchandising, and recommendation strategies. The role of a Staff Data Scientist involves building data products, inference frameworks, and intelligence to accelerate the growth of the marketplace.

Contributing Faculty - MSN

Company: Adtalem Global Education

Location: USA

Posted Dec 12, 2024

Walden University is a member of Adtalem Global Education, offering over 100 online degree and certificate programs. They require faculty members to have online teaching techniques, use of an electronic learning platform, and specific policies and procedures knowledge. Faculty members are expected to be available during classroom hours and respond to student questions within 48 hours. They must be credentialed, licensed, and certified in their field. Contributing faculty may have the opportunity to travel to university events.

Audit Senior Manager/Partner (Blockchain)

Company: BPM LLP

Location: USA

Posted Dec 12, 2024

BPM is a company that values its employees and offers a flexible work environment. They are looking for a passionate Assurance Senior Manager or Partner to join their growing BPM Blockchain and Digital Assets practice. The role involves working with many large crypto entities and using one's experiences to broaden skills and reach full potential. The company offers a total rewards package, wellbeing resources, balance flexibility, and professional development opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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