Technical Support Jobs in USA

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Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Presales Solutions Architect

Company: Udacity

Location: USA

Posted Dec 12, 2024

Udacity, a platform for upskilling the modern workforce with bleeding edge technology skills, is now a part of Accenture. They are seeking a Senior Presales Solutions Architect to join their growing Sales team in the US. The role involves partnering with Sales, Customer Success, and Strategic Alliances teams to engage with Global 2000+ customers and prospects. The successful candidate will have previous experience in technical sales consulting and enterprise account management, and be comfortable presenting to senior executive audiences and holding technical discussions with SMEs.

Security Operations Engineering Manager

Company: Webflow

Location: USA

Posted Dec 11, 2024

Webflow is looking for a Security Operations Engineering Manager to work on their new Security and Compliance team. The role is full-time, permanent, and exempt, with a cash compensation tailored to the geographic market. The manager will collaborate with infrastructure engineering, support DevOps engineers, and manage incident response, corporate security, and vulnerability management teams. The ideal candidate has a passion for security, at least 4 years of management experience, and strong experience in security disciplines such as DevOps, vulnerability management, incident response, and corporate security. They should also have strong collaboration and communication skills, a passion for data analysis and reporting, and expertise in process improvement.

Senior Instructional Designer

Company: Workiva

Location: USA

Posted Dec 12, 2024

Workiva is seeking a Senior Instructional Designer to create best-in-class learning experiences, refine and build a broad catalog of curricula, and support the Workiva Gotomarket team. The role offers a large impact on employee experience, with a focus on educational development and technology. The job requires writing copy, developing courses, and integrating instructional technologies. Minimum qualifications include a Bachelor's degree and 4 years of related experience in Instructional Design. Preferred qualifications include cloud SaaS, banking or financial services industry experience, and knowledge of MEDDPICC qualification methodology.

Data Engineer

Company: InterWell Health

Location: USA

Posted Dec 12, 2024

Interwell Health is a kidney care management company seeking a Data Engineer to collaborate on projects, maintain knowledge of latest technologies, and drive continuous improvement. The role requires 35 years of related experience, Azure SQL expertise, and strong communication skills. Interwell Health values diversity, equity, and inclusion in their recruiting practices.

Member Experience Specialist

Company: Facet

Location: USA

Posted Dec 11, 2024

The text describes a job opportunity at Facet, a financial services company, as a Member Experience Specialist. The role involves providing exceptional member experiences, resolving inquiries, guiding members through complex investment rollovers, and collaborating with the team to improve the member experience. The company is building a human-centric approach to financial planning and is looking for exceptional talent to bring their technology and service to millions of Americans.

Director of Demand Generation

Company: Vercel

Location: USA

Posted Dec 12, 2024

Vercel's Frontend Cloud provides a developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web. The company is looking for a Director of Demand Generation to develop the strategy and oversee execution of programs that target prospective and current buyers, create awareness, generate leads, and engage with the sales and customer success organization. The role involves building integrated marketing campaigns, optimizing the declared intent funnel, accelerating the product-led sales motion, and automated outbound plays. The ideal candidate should have a strong track record of building high-performing demand generation teams at a developer tools company, hitting aggressive revenue targets in a rapid and high-growth startup environment.

Operations Planner, Sales & Operations Planning

Company: hims & hers

Location: USA

Posted Dec 12, 2024

The role involves supporting production planning for a growing business, determining target inventory levels, and generating a production plan that supports sales and inventory goals while optimizing for time and cost. The ideal candidate is a self-starter who can drive process improvement, build out and improve processes and tools, and work cross-functionally with Demand Planning.

Sr. Product Designer

Company: Platform Science

Location: USA

Posted Dec 12, 2024

Platform Science is an open IoT platform that connects everything that moves, working with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry. They value thoughtful actions, empathy, resiliency, creativity, transparency, and diversity. The Senior Product Designer leads design efforts for intuitive and delightful user experiences, working closely with development and product teams. The company offers various benefits to regular full-time employees, including medical, dental, and vision insurance, short-term and long-term disability insurance, AD&D and life insurance, 401k plan, paid vacation, sick leave, and holidays, and six weeks of paid parental leave.

Lifecycle Marketing Manager

Company: Gomotive

Location: USA

Posted Dec 12, 2024

Motive is a company that provides a single system for safety operations, finance teams, and drivers to manage vehicles, equipment, and fleet-related spend. They serve over 120,000 customers across various industries and are seeking a data-driven Lifecycle Marketing Manager to lead lifecycle marketing efforts for their enterprise B2B audience.

Director of Finance and Operations

Company: Happier

Location: USA

Posted Dec 12, 2024

The text describes a management and finance position at Happier, a company that aims to help people become happier and more resilient. The role involves finance oversight, budgeting and forecasting, operational leadership, and strategic planning. The company values clear communication, reasonable work hours, and diversity and inclusion. The position is a full-time role with a benefits package.

Senior Staff Machine Learning Engineer, Ads Optimization

Company: Reddit

Location: USA

Posted Dec 12, 2024

Reddit offers a flexible workforce with opportunities for remote work from the US and Canada. The company generates revenue through advertising and distinguishes itself by attracting advertisers who want to connect with a specific target audience. The Advertiser Optimization team builds ad campaign optimizations and is responsible for a central part of the ads delivery system. The team conducts experiments to measure the impact of improvements to these systems. As a Senior Staff Machine Learning Engineer, you will work closely with technical leaders to build new advertiser optimization products and lead a team of engineers.

Sr. Field Marketing Lead

Company: 1Password

Location: USA

Posted Dec 11, 2024

1Password is seeking a Senior Field Marketing Manager to lead high-impact sponsored and company-owned events, increase brand awareness, accelerate pipeline, and drive revenue. The role requires a creative thinker with a passion for security, experience in event marketing, and the ability to work with cross-functional teams. The successful candidate will develop and execute event marketing strategies, manage all planning and logistical aspects of events, and ensure events run smoothly and deliver on strategic goals.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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