Technical Support Jobs in Washington DC

80,877 open positions · Updated daily

Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Tier II Help Desk

Company: KeenLogic

Location: Washington DC

Posted Feb 03, 2025

KeenLogic is hiring a Tier II Help Desk Analyst for a full-time, onsite position in Alexandria, VA. The candidate will provide deskside support for Intel-based PCs, Apple workstations, and custom business applications. They will troubleshoot hardware and software issues, perform installations, configurations, and removals, and manage Active Directory, workstation imaging, and mobile device management. Effective communication and teamwork skills are required. Preferred qualifications include MacOS and iOS support experience and Apple Certified Mac Technician certification.

Configuration Analyst Senior Advisor

Company:

Location: Washington, DC

Posted Feb 03, 2025

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Feb 03, 2025

Manager, Information Security Office (ISO) Consultant

Company: Capital One

Location: Washington DC

Posted Feb 03, 2025

Capital One is seeking a Manager Information Security Office ISO Consultant with at least 4 years of experience in cybersecurity or information technology. The role involves acting as a central Information Security point of contact, coordinating proactive consulting, and securing design solutions. The ideal candidate should have a deep passion for securing modern computing platforms, strong conceptual thinking, and excellent communication skills. The position offers a competitive salary and comprehensive benefits. Capital One is an equal opportunity employer committed to diversity and inclusion.

Fraud Technologist - Data and Analytics - Sr Associate

Company: PwC

Location: Washington DC

Posted Feb 03, 2025

PwC's Financial Crimes Data and Analytics team focuses on leveraging data to drive insights and make informed business decisions. They utilize advanced analytics techniques to optimize clients' operations and achieve strategic goals. As a Senior Associate in Business Intelligence, you will focus on providing strategic insights and driving informed decision-making for clients. You will develop and implement innovative solutions to optimize business performance and enhance competitive advantage. Building meaningful client connections and managing others are key aspects of the role. The position requires critical thinking, problem-solving skills, and the ability to navigate complex situations. PwC values professionals who can interpret data, uphold professional standards, and continuously develop their skills and knowledge.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Feb 03, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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