Technical Support Jobs in Washington DC

80,877 open positions · Updated daily

Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Sales Development Representative, Dragonfly

Company: FiscalNote

Location: Washington DC

Posted Jan 27, 2025

The Sales Development Representative role at Dragonfly involves generating sales opportunities with non-clients for the Business Development team. The primary focus is on creating meetings for the North America Business Development team through cold outreach and nurturing existing marketing-generated leads. Success is measured by the number of leads converted into qualified opportunities. The role requires 80% of time on sales-related activities, including generating fully qualified sales meetings, building strategic plans, and running targeted email campaigns. The remaining 20% is spent on marketing tasks such as nurturing leads, inviting prospects to analyst calls, and maintaining the prospect marketing database. The base salary range is $50,000 - $55,000 per year. The ideal candidate should have a BA in a relevant subject, strong interpersonal skills, and a demonstrable ability to work in a targeted environment.

Pharmacy Intern - Grad

Company: CVS Health

Location: Washington, DC

Posted Jan 27, 2025

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Jan 27, 2025

Client Success Specialist

Company: Uber

Location: Washington, DC

Posted Jan 27, 2025

Data Scientist (Top Secret)

Company: Spry Methods, Inc.

Location: Washington DC

Posted Jan 27, 2025

Spry is looking for a highly skilled Data Scientist with a Top Secret clearance. The ideal candidate should have extensive experience in designing and building complex data models, and be familiar with machine learning and AI. The role involves designing data models, developing machine learning algorithms, analyzing large datasets, collaborating with cross-functional teams, creating documentation, staying updated with advancements in data science, developing data visualizations, ensuring data quality, and identifying data-related issues.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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