Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior - IC Awards Specialist

Company: DarkStar Intelligence

Location: Washington DC

Posted Jan 27, 2025

DarkStar Intelligence is hiring a full-time IC Awards Specialist for an onsite position in Bethesda, MD. The role involves managing IC Awards, coordinating the National Intelligence Awards Program, editing nominations, handling award logistics, and liaising with various IC agencies and departments. The ideal candidate must be a US citizen with a Top Secret/SCI Clearance and Counterintelligence Polygraph. They should have a Bachelor's degree with 18+ years of experience, or a Master's degree with 10+ years, or 20+ years without a degree. Proficiency in Microsoft Office and experience with the Awards Database are required. The role involves supporting IC Awards, coordinating the National Intelligence Awards Program, organizing databases, editing award nominations, handling logistics for award packages and presentations, updating the Awards database, assisting with setting up Award Selection Boards, and working with Genesis Lite Data Base. The salary range is $140,000 - $150,000.

Model Based Space Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 27, 2025

The Aerospace Corporation is seeking a Model Based Space Systems Engineer to implement creative MBSE approaches for new and existing space ground and launch systems. The ideal candidate will have a Bachelor's degree in a relevant engineering discipline, proficiency in MBSE modeling languages and tools, and 6 years of experience in space systems engineering. The role involves developing and evaluating architecture and engineering models, infusing MBSE practices into internal and external programs, and advising customers on MBSE methodologies. The position requires a current TSSCI security clearance and US citizenship.

Senior Software Engineer, Full Stack

Company: Capital One

Location: Washington DC

Posted Jan 27, 2025

Capital One is seeking a Full Stack Software Engineer with at least 3 years of experience. The role involves collaborating with Agile teams, designing and implementing technical solutions, and utilizing various programming languages and technologies. The company offers a competitive salary, comprehensive benefits, and a drug-free workplace. They are committed to diversity and inclusion, and will consider qualified applicants with a criminal history.

Systems Manager

Company: Call Your Mother Deli

Location: Washington DC

Posted Jan 27, 2025

Call Your Mother, a neighborhood bagel shop and deli with locations in DC and Denver, is hiring a Systems Manager. The ideal candidate should have at least 5 years of relevant technical experience in restaurant or retail environments, experience with restaurant-retail systems, a Bachelor's degree in Computer Science or Software Engineering, 3+ years of experience with PCI DSS requirements, a strong background in quality assurance, excellent analytical and problem-solving skills, strong communication skills, high integrity, and the ability to manage multiple projects in a fast-paced environment. The role involves developing IT strategies, planning and implementing IT systems, ensuring continuous operation of IT systems, managing menu and systems updates, resolving POS system issues, implementing and monitoring security measures, managing relationships with third-party partners, developing and overseeing budgets, utilizing cross-functional collaboration, managing IT projects, and overseeing integration of POS systems with other business systems. The company offers a competitive base salary, opportunities to create extraordinary moments for guests, contribute to the business, support communities, mentor team members, and make genuine relationships.

Radar Enterprise Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 27, 2025

The Aerospace Corporation is seeking a Radar Enterprise Senior Project Engineer to lead their contributions to the GEOINT Enterprise Capability Area. The role involves delivering emerging architectures for the customers Radar Portfolio Manager, including development, evaluation, and maturation of Radar architecture concepts. The successful candidate will also be responsible for integration of existing and planned systems, identification and mitigation of system risks, and prototype development of Digital Engineering solutions. The position requires a Bachelors degree in engineering, at least 12 years of professional engineering experience, and relevant technical programmatic and engineering Radar domain experience.

Project Manager & Analyst

Company: B.F. Saul Company

Location: Washington DC

Posted Jan 27, 2025

The B.F. Saul Company, founded in 1892, is a successful privately-owned real estate company in the U.S. It specializes in commercial real estate ownership, development, and construction. The company is seeking a Project Manager & Analyst for its Hospitality Group, responsible for coordinating business intelligence tools, data analysis, and reporting on hotel operations, food and beverage, and guest satisfaction. The ideal candidate should have at least two years of hotel or analyst experience, strong analytical skills, and proficiency in Microsoft Office and Excel. Previous experience with business intelligence software and hotel property management systems is desirable. The role involves implementing BI tools, analyzing performance data, and participating in the annual business planning process. The company offers competitive benefits including health insurance, 401k, paid time off, and more.

Administrative Project Manager

Company: ERG

Location: Washington DC

Posted Jan 27, 2025

ERG is a research and consulting firm that offers multidisciplinary teams with nationally recognized skills in various fields. They are currently seeking a highly motivated Administrative Project Manager to oversee and support proposals and projects related to hazardous and solid waste management, climate change, emergency management, and environmental justice. The role involves managing proposals, project schedules, budgets, and communications, ensuring compliance with contract requirements. The ideal candidate should have a Bachelor's degree in Project Management, Business Administration, Environmental Science, or a related field, along with 5+ years of project management and administrative experience. ERG provides competitive salaries and excellent benefits, including health and dental insurance, life insurance, long-term disability, educational benefits, FSAs, a generous 401k plan, profit sharing, an EAP, 1120 paid vacation days per year, 10 paid holidays per year, and 56 hours or more of sick leave based on the state of work. ERG is an equal opportunity employer committed to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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