Technical Support Jobs in Washington DC

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Communications / Tech Editor, JM - Senior

Company: DarkStar Intelligence

Location: Washington DC

Posted Jan 26, 2025

DarkStar Intelligence is hiring a Communications Tech Editor for a full-time onsite role in Bethesda, MD. The role involves providing high-level technical editing services, ensuring analytic products meet high standards of clarity, accuracy, and compliance with intelligence community guidelines. The ideal candidate should have a BA/BS and 18 years of experience, a masters degree and 10 years of experience, or no degree with 24 years of experience in technical editing within the intelligence community. They must have a TSSCI with Polygraph clearance, senior-level expertise in technical writing and editing, and exceptional communication skills. The role involves assisting in producing and refining analytic products, reviewing and editing multiple products daily, collaborating with various offices, engaging with senior government officials, and mentoring government staff.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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