Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Managing Director

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 21, 2025

The Managing Director position is available in the Bureau of Administration (A), Domestic Operations and Emergency Services (DOES). The role involves serving as the principal advisor to the Deputy Assistant Secretary, managing and directing A/DOES's programs and activities, and overseeing domestic services, multimedia, production, and publishing. The incumbent will provide executive operational guidance, leadership, and oversight to three domestic organizations, collaborate with executive level officials, and represent the Department of State in senior level conferences. Requirements include U.S. Citizenship, ability to obtain a Top Secret/SCI security clearance, and completion of a background security investigation. Applicants must submit narrative statements addressing the Executive Core Qualifications and Mandatory Technical Qualifications.

Rare Disease Account Manager, Immunology Autoantibody Diseases (Arlington - Washington DC)

Company: Johnson & Johnson

Location: Washington, DC

Posted Jan 21, 2025

Johnson & Johnson Innovative Medicine is recruiting for a Rare Disease Account Manager (RAM) for Immunology Autoantibody Diseases, based in Arlington - Washington, DC. The role involves driving sales performance, building relationships with customers, and influencing key stakeholders. The ideal candidate should have a minimum of five years of field sales experience in pharmaceuticals, with specialty sales and key account management experience. They should possess clinical, product, and business acumen, and have a proven track record of high sales performance. The position offers the opportunity to make a meaningful impact within the rare disease community.

Security Operations Center (SOC) Shift lead/Senior Analyst

Company: Leidos

Location: Washington, DC

Posted Jan 21, 2025

Leidos is seeking a Security Operations Center (SOC) Shift Lead/Senior Analyst to report directly to the SOC Manager. The role involves managing the day shift, ensuring adherence to Standard Operating Procedures (SOPs), and performing Quality Control checks. The candidate must have extensive experience in incident response, cyber threats, and information security, with relevant certifications. Proficiency in Splunk and custom content creation for SIEM platforms is required. Strong technical support in Incident Response, Network Defense, and SIEM content creation is expected. The ideal candidate will also have expertise in Advanced Persistent Threats (APT) and emerging threats, with experience in malware analysis and reverse engineering.

Attorney Adviser- (General)

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 21, 2025

The Office of General Counsel (OGC) is seeking an experienced attorney for a position providing legal advice to the Inspector General and senior staff. The role involves analyzing and providing legal counsel on various issues relevant to OIG operations and work products. Duties include reviewing reports, handling litigation, drafting agreements, and supporting investigations. Requirements include U.S. citizenship, Top Secret security clearance, and active bar membership. Applicants must possess a J.D. degree, be licensed to practice law, and have at least 5 years of post-licensure legal experience.

RVP, Engagement Lead (Fed/Civ)

Company: Salesforce

Location: Washington, DC

Posted Jan 21, 2025

Salesforce is seeking a RVP, Engagement Lead for its Customer Success department. The role involves overseeing Delivery Excellence across a portfolio of customer accounts, ensuring customer success, and driving large and transformational engagements. The ideal candidate should have extensive experience in delivering and overseeing solutions on the Salesforce platform, people leadership, and consulting services. They will serve as a trusted advisor, providing guidance to Sales & Professional Services teams, and ensuring high client satisfaction.

Operations Manager

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking an Operations Manager to lead a store team, driving execution and performance while enhancing customer service. The role involves overall store management, sales and inventory management, employee staffing, training, financial management, and customer service leadership. The ideal candidate will have strong leadership, communication, and analytical skills, and be able to work flexible hours. The company offers competitive pay, comprehensive benefits, and opportunities for professional development.

Account Manager, Mid-Market

Company: FiscalNote

Location: Washington, DC

Posted Jan 21, 2025

FiscalNote is seeking an Account Manager with 3+ years of relevant experience in SaaS account management and a proven track record in hitting sales goals. The role involves maintaining and growing a book of business, identifying new business opportunities, leading client renewal processes, and cultivating strong client relationships. The ideal candidate is a team player, skilled in communication, and comfortable with change management. FiscalNote offers a competitive salary range of $80,000 - $85,000 per year base salary and $30,000 - $35,000 commission, with remote work options. The company is committed to diversity and inclusion, and values employees who bring unique experiences and perspectives.

Network Security Operations Specialist

Company: Merrill

Location: Washington, DC

Posted Jan 21, 2025

Bank of America is seeking a Network Defense team member to protect Internet-facing networks and applications from security threats. The role involves analyzing cyber threats, conducting post-incident analysis, and implementing proactive defensive actions. Key responsibilities include threat analysis, process analysis, and end-to-end cyber security monitoring. Required skills include a strong understanding of TCP/IP, network security equipment, and cyber security threat vectors. Desired skills include certifications like CISSP, CCIE, CEH, and CCNA.

District Support Pharmacist FT

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health emphasizes a heart-centric approach to healthcare, focusing on enhancing human-centric services. The Staff Pharmacist role is crucial in delivering this purpose, ensuring patient safety, and managing various aspects of pharmacy operations. The position involves leading with empathy, developing team members, identifying business opportunities, and driving healthy outcomes.

Maternal Fetal Medicine Physician

Company: Pediatrix Medical Group

Location: Seattle, Washington

Posted Jan 21, 2025

Join a dynamic team at Maternal Fetal Medicine of Puget Sound in Seattle, Washington, as a BC/BE Maternal Fetal Medicine specialist. Embrace a diverse caseload, collaborate in a state-of-the-art facility, and benefit from comprehensive support. Engage in teaching activities, showcase clinical expertise, and contribute to research. Seattle offers a vibrant lifestyle with urban excitement and natural beauty.

Leasing Consultant

Company: KETTLER

Location: Washington, DC

Posted Jan 21, 2025

KETTLER is currently hiring a Leasing Consultant for Reed Row, an apartment community in NW, Washington DC. The role involves maximizing property occupancy through various tasks such as generating qualified traffic, providing property tours, and securing rentals. The ideal candidate should have at least 1 year of customer service, sales, or office experience, preferably in residential property management. They must possess excellent communication skills, computer proficiency, and familiarity with social media platforms. The role also involves assisting with resident retention, partnering with local businesses, and providing exceptional customer service.

Full Stack Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 21, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise across all aspects of space. They offer innovative solutions for satellite launch, ground, and cyber systems for defense, civil, and commercial customers. The company is committed to an inclusive and diverse workplace. The Information Systems and Cyber Division (ISCD) combines cutting-edge technologies with cyber security expertise to deliver high-performance software systems. The Engineering Applications Department (EAD) develops tools and applications for space systems, including virtual and augmented reality. The position is full-time, based in Colorado Springs, CO or Chantilly, VA, with a hybrid work model. The role involves full-stack software development, working on software teams, building user interfaces, engaging with stakeholders, and fostering innovation. Minimum requirements include a Bachelor's degree in Computer Science, Engineering, or a related STEM field, 2 years of frontend development experience, and proficiency in C++, Java, Python, and React. The company offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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