Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

(General Hire) Cybersecurity Intern (Security & Privacy, USDS)- 2025 Summer (BS/MS)

Company: TikTok

Location: Washington, DC

Posted Jan 21, 2025

TikTok USDS, a subsidiary of TikTok, is seeking interns for 2025. The Security and Privacy team aims to ensure TikTok is the most trusted social and entertainment platform by protecting user safety and security, building public trust, and complying with government requirements. The 12-week internship offers hands-on experience, real-world scenarios, and opportunities for personal and professional growth. Candidates should have a basic understanding of cybersecurity and be pursuing a relevant degree. TikTok is committed to diversity and inclusion, fostering an environment that reflects its global community.

Administrative Assistant 2

Company: Sodexo

Location: Washington, DC

Posted Jan 21, 2025

Sodexo is hiring an Administrative Assistant for its continuing care retirement community, Ingleside at Rock Creek in Washington, DC. The role involves supporting Culinary-Dining and Environmental Service Departments with tasks like inventory management, billing, report running, and basic administrative duties. The position offers a fair compensation package, including benefits like medical, dental, vision care, 401(k) plan, paid time off, and career growth opportunities. Sodexo values diversity and inclusion, and the ideal candidate should have strong customer service skills, experience with MS Office, and excellent organization and communication skills.

District Support Pharmacist PT

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking a Staff Pharmacist to join their team, emphasizing the role's importance in delivering human-centric health care. The position involves managing pharmacy operations, ensuring patient safety, and promoting a culture of empathy and compassion. The ideal candidate will have an active pharmacy license, immunization certification, and a degree in pharmacy. Benefits include competitive pay, comprehensive health benefits, retirement plans, and opportunities for professional growth.

UI Developer

Company: Oteemo Inc.

Location: Washington DC

Posted Jan 21, 2025

Oteemo is a leading technology consulting firm specializing in cloud native and enterprise DevSecOps transformations. They offer a dynamic, inclusive, and collaborative environment for professionals passionate about building cloud native systems and automation solutions. The company is currently seeking an experienced UI Developer with expertise in Angular to develop and maintain robust, scalable, and responsive user interfaces for Angular-based frontend debt services applications. The ideal candidate should have a strong proficiency in frontend technologies, experience working on customer-facing applications, and familiarity with design systems and modular development approaches. Oteemo values drive, passion, commitment to quality, customer focus, communication, technical skills, and business acumen. They offer growth opportunities, complex challenges, and competitive pay and benefits.

Primary Care Primary Care Physician Assistant (Pacific Medical Centers - Canyon Park Clinic)

Company: Pacific Medical Centers

Location: Bothell, Washington

Posted Jan 21, 2025

Join Pacific Medical Centers' Canyon Park clinic as a Primary Care Nurse Practitioner with part-time or full-time flexibility. The practice serves the community, has a dedicated team, and offers a collegial work culture. You'll have opportunities to work with patients of all ages and backgrounds, enjoy working in an ideal location, and benefit from growth opportunities.

Help Desk Support Specialist

Company: Leidos

Location: Washington, DC

Posted Jan 21, 2025

Leidos' National Security Sector is seeking a Help Desk Support Specialist for a dynamic team supporting the Army Military Intelligence Enterprise. The role, based at the Pentagon, requires a Top Secret SCI security clearance. Responsibilities include providing ITIL-aligned service desk support, managing incident tickets, and assisting with system performance and user account management. Qualifications include a DoD TS/SCI clearance, high school diploma, and IAT Level II certification. Preferred qualifications include a Windows 11 certification and large enterprise IT experience.

Sr. Manager Continuous Improvement

Company: Kraft Heinz

Location: Washington DC

Posted Jan 21, 2025

The Senior Manager of Continuous Improvement will lead business initiatives across all areas, including supply chain operations, productivity, quality, and cost savings. The role involves managing the Springfield MO facility, collaborating with plant managers, and ensuring compliance with regulations. The ideal candidate should have at least five years of progressive supervisory experience in manufacturing, strong knowledge of lean manufacturing principles, and proven results in delivering operational improvements. The position offers a competitive salary range, performance-based bonus, and comprehensive benefits, including healthcare, wellbeing programs, and retirement plans.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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