Technical Support Jobs in Washington DC

80,887 open positions · Updated daily

Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Strategic Operations Program Manager

Company: Apple

Location: Washington, DC

Posted Jan 13, 2025

Apple is seeking a Strategic Operations Program Manager with extensive experience in discovery and legal operations. The role involves designing and executing key programs, driving operational excellence, and leading strategic initiatives. The ideal candidate should have a strong technology interest, excellent communication skills, and the ability to manage complex projects. The position offers a competitive salary range of $120,500 to $181,100, along with benefits like medical and dental coverage, retirement plans, and stock programs.

DevOps Engineer-SME

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a DevOps Engineer-SME with active Top-Secret clearance to support a federal government project. The role involves building, installing, and troubleshooting applications, participating in Agile meetings, and enabling higher-quality software services through DevOps culture and tooling. The ideal candidate has a strong interest in DevOps, CI/CD, and experience with various technologies and tools.

AVP, Chief Network Officer - Keystone/Capital Market

Company: CVS Health

Location: Washington, DC

Posted Jan 13, 2025

CVS Health is seeking an AVP, Chief Network Officer for Aetna's health benefits business. The role involves strategic leadership in network strategies, provider relations, and cost management. The candidate should have extensive healthcare network and contracting experience, strong leadership skills, and expertise in value-based care. The position offers a competitive pay range and comprehensive benefits.

Strategic Sales Advisor

Company: Love & Company

Location: Washington DC

Posted Jan 15, 2025

Love & Company, a national leader in senior living marketing, is seeking a Strategic Sales Advisor. This field-based role involves assisting senior living communities with sales systems and processes, based on Love & Company training and best practices. The advisor will work closely with the Account Strategy Director and client Sales Director, monitoring sales activity and results, and identifying solutions to meet and exceed marketing and sales goals. The role also includes coaching and mentoring Love & Company staff, participating in business development efforts, and enhancing the employee experience. The ideal candidate should have strategic and analytical thinking skills, advanced knowledge of the senior living field, CRM experience, and excellent writing and people skills.

Finance Manager, Indirect Budget

Company: CIPE

Location: Washington DC

Posted Jan 15, 2025

The Center for International Private Enterprise (CIPE) is seeking a Finance Manager based in Washington DC. The role involves managing the annual administrative budget process, monthly departmental reporting, and analysis. The position requires a Bachelor's degree in accounting or finance, at least 5 years of nonprofit finance experience, and knowledge of GAAP and Federal Cost Principles. The ideal candidate should have experience with nonprofit budgeting processes, annual audits, and negotiating NICRA rates. The salary range is $90,000 - $115,000, and CIPE offers competitive benefits including medical, dental, vision, disability, life insurance, 401k, and more. CIPE is an Equal Opportunity Employer committed to diversity and inclusion.

Program Analyst

Company: Trilogy Federal

Location: Washington DC

Posted Jan 15, 2025

Trilogy Federal is seeking a remote Program Analyst with experience in change management, SharePoint, and senior stakeholder support. The ideal candidate will facilitate client interviews, develop change management artifacts, and work directly with senior executives. Benefits include health, dental, vision plans, paid parental leave, and tuition reimbursement. Remote positions are available in Colorado, Connecticut, DC, Florida, Georgia, Illinois, Maryland, New York, South Carolina, Texas, and Virginia.

Proposal Management Lead

Company: MicroHealth

Location: Washington DC

Posted Jan 15, 2025

MicroHealth is hiring a full-time Proposal Management Lead with extensive government proposal development experience. The ideal candidate should possess exceptional writing and editing skills, government contracting experience, and proficiency in various proposal submission systems. The role involves determining proposal concepts, developing proposal content, revising drafts, preparing graphics, and improving the proposal production process. The position is based in Vienna, VA, with a requirement to be onsite at least two days per week. The salary range is $100,000 to $120,000.

DON Acquisition Systems and Data SME

Company: NavAide

Location: Washington DC

Posted Jan 15, 2025

Navaide is seeking a talented and driven Department of Defense DoD Department of Navy DON Acquisition Systems and Data SME to join their team supporting the Deputy Assistant Secretary of the Navy Procurement DASN P. The role involves managing various acquisition-related systems implementation activities, including change management, communications, testing, training, user management, and data analytics. The ideal candidate should be detail-oriented, quick to learn complex systems, and passionate about acquisition systems and data analytics. Responsibilities include supporting DASN P client across various DON system commands, delivering insights and analysis, identifying and managing data from various acquisition systems, leading data analytics metrics reporting, and continuously exploring opportunities to enhance existing acquisition data tools. Qualifications include 5+ years of practical experience in DoD or Department of the Navy DON acquisition environments, a Bachelor's degree in a relevant field, deep understanding of DON acquisition processes, and experience with Procurement Data Standard PDS XML schema analysis and Purchase Request Data Standard PRDS.

Marketing Data Analyst

Company: BluShark Digital

Location: Washington DC

Posted Jan 15, 2025

BluShark Digital, a dynamic SEO digital marketing agency based in Washington DC, is seeking a detail-oriented Marketing Data Analyst. The role involves leveraging data-driven insights to optimize marketing strategies, track performance, and support decision-making for clients. Key responsibilities include utilizing Tag Manager, maintaining and creating Tag Managers, performing in-depth analysis, tracking events, implementing AB tests, analyzing data trends, developing KPIs, and presenting findings to upper management. Qualifications include a degree in Marketing Analytics, Advertising, or related field, 12 months of experience in Marketing Analytics, knowledge of HTML and CSS, proficiency in analytics tools, and the ability to communicate complex data insights effectively. BluShark Digital is committed to a respectful work environment and equal employment opportunities.

RIM Senior Consultant

Company: Savan Group

Location: Washington DC

Posted Jan 15, 2025

Savan is hiring a Senior Consultant for its Records Information Management (RIM) service line. The role involves leading a Federal RIM Advisory engagement, overseeing a team of RIM consultants, and providing enterprise records management support. The ideal candidate should have 4+ years of experience in records management or project management, a Bachelor's degree, and the ability to acquire and maintain a Public Trust. Preferred qualifications include PMP certification, experience with electronic records management technology, and policy development. The role offers competitive compensation and a commitment to equal opportunity employment.

Database Administrator

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is hiring Database Administrators with active Top-Secret clearances for a large federal government project in the Washington, DC area. The role requires a Bachelor's degree, 5-8 years of experience in Oracle Database Administration, and knowledge of Active Data Guard. Familiarity with other database technologies is a plus. CGI offers competitive compensation, comprehensive insurance, and a supportive team environment.

Principal Software Engineer - (Remote for WA, OR, CA, ID, UT, MT, NV, CO, or AZ)

Company: Banner Bank

Location: Washington DC

Posted Jan 15, 2025

Banner Bank, a trusted and financially stable institution for 130 years, offers a Principal Software Engineer role with significant responsibilities. The role involves providing technical leadership, improving software performance, security, and quality, and mentoring junior engineers. The ideal candidate should have a Bachelor's degree in IT or related field, 8+ years of enterprise-level application development experience, and strong knowledge in various programming languages and technologies. The bank offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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