Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Product Marketing Manager - Defense & Intelligence

Company: C3 AI

Location: Washington DC

Posted Dec 28, 2024

C3 AI Inc. is a leading Enterprise AI software provider for accelerating digital transformation. They offer the C3 AI Platform, which provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The company has an immediate need for a Product Marketing Manager, with a focus on Federal Applications. The ideal candidate is a creative thinker with analytic and problem-solving capabilities, compelling storyteller, and able to transform complex needs and solutions into simple differentiated messages.

Customer Success Manager - Air Force

Company: Yurts

Location: Washington DC

Posted Dec 28, 2024

Yurts is a Generative AI product that aims to unlock unstructured, hard-to-find, disconnected data and turn it into a secure knowledge management platform. The company was born from a partnership with the Department of Defense and offers secure, innovative solutions for federal customers. They are looking for bold thinkers and doers to join them in redefining how teams harness AI for productivity and performance. The role involves building relationships with federal government stakeholders, leading customer onboarding, ensuring renewals, providing feedback, advocating for customers, and managing issues.

Senior Systems Administrator

Company: Amentum

Location: Washington DC

Posted Dec 28, 2024

The job description is for a Senior System Administrator to join Amentum in McLean, VA. The role involves monitoring and maintaining corporate communication systems, troubleshooting hardware, software, and network problems, and overseeing the status of issues related to messaging systems. The candidate must have an Active Top Secret SCI US Government clearance and US citizenship to maintain the clearance.

Associate General Counsel Strategy and Procurement

Company: Surescripts

Location: Washington DC

Posted Dec 28, 2024

The job description for the Associate General Counsel Strategy and Procurement at Surescripts highlights the role's focus on legal support for the Growth department, managing and overseeing legal documentation for various agreements, and providing counsel for procurement, corporate strategy, and business development matters. The position emphasizes team leadership, training, and developing attorneys, as well as managing complex projects and collaborating with other departments. The company values creativity, practicality, and cross-functional partnerships, and offers a flexible work environment with competitive compensation and benefits.

Verification Systems Engineer

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 28, 2024

BAE Systems is seeking a full-time Principal Systems Engineer to guide and determine the verification approach for their Systems Engineering team using Model Based Systems Engineering tools and methodologies for the USUK TRIDENT Submarine Strategic Weapon System SWS program. The ideal candidate should be self-motivated, good at planning, and have excellent written and verbal communication skills. The position involves working closely with multiple engineering teams, performing verification strategy and approach establishment, leading verification reviews, developing and maintaining a Requirements Traceability and Verification Matrix, engaging with various teams and communities, attending customer staff meetings, supporting technical reviews, and mentoring junior engineers.

Junior Recruiter (Part-Time)

Company: Link Solutions, Inc.

Location: Washington DC

Posted Dec 28, 2024

Link Solutions Inc is a leading IT company seeking a Part-time Junior Corporate Recruiter to support their talent acquisition efforts. The ideal candidate will have strong communication skills, organizational skills, and interpersonal skills to manage multiple recruitment processes and maintain candidate databases. The successful candidate will help maintain recruitment metrics, support various HR initiatives and projects, and work on innovative projects that foster growth and provide valuable experience.

Legal Support Specialist

Company: Crowell & Moring

Location: Washington DC

Posted Dec 28, 2024

The job description is for a Legal Support Specialist position at Crowell amp Moring LLP. The role involves administrative support, customer service, and various other tasks such as creating and formatting legal documents, scanning and copying documents, entering time and billing edits, preparing travel and expense reimbursements, updating business contacts, and coordinating projects with vendors and departments. The position requires basic knowledge of MS suite of products, excellent English language skills, and a minimum of two years of related experience. The company offers a competitive compensation and benefits package.

Engineer II - Assembly, Integration and Test

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 28, 2024

The job description outlines a position in the Engineering Science and Analysis ESA Strategic Capabilities Unit, which involves implementing test procedures, conducting functional and environmental testing, and maintaining test engineering logs. The role requires strong technical skills, collaboration, and the ability to work in various environments. The position also involves travel and working onsite five days a week. The required education is a BS degree or higher in Engineering or a related technical field with 2 or more years of related experience.

O&M Application Support Specialist

Company: Makpar

Location: Washington DC

Posted Dec 28, 2024

Makpar is seeking an Application Support Specialist to provide hands-on and management support for various tasks related to a federal contract. The role involves managing client interactions, coordinating between teams, supporting Jenkins Pipelines, defining architecture solutions, and providing technical support for the application being built. The ideal candidate should have 3+ years of OAMPM management work experience in Application Support, programming skills with JavaScript and ReactJS, NextJS, NodeJS, JIRA, and Lambda Function Development, and experience with CSS, Python, and Jenkins. Makpar offers a great benefits package, excellent training and career development opportunities, flexible work schedules, and a generous compensation package.

VMware (ESXI) Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 28, 2024

This is a job posting for a VMware ESXi Engineer position at CACI. The role requires 5+ years of related systems engineering experience with a focus on VMware virtualization. The engineer will be responsible for designing and defining system architecture, performing complex systems development and design work, and ensuring virtualization systems are compliant within required security standards. The position offers a competitive salary range of $74,600 - $156,700.

AI Specialist

Company: AnaVation LLC

Location: Washington DC

Posted Dec 28, 2024

AnaVation is seeking an AI Specialist with expertise in large language models (LLMs) for cybersecurity applications. The role involves finetuning and optimizing LLMs like GPT and BERT, developing low-level code in C, and collaborating with developers to integrate finetuned LLMs into existing workflows. The position requires a strong understanding of offensive cyber topics, data preprocessing, and AI model deployment.

Project Technical Lead

Company: Makpar

Location: Washington DC

Posted Dec 28, 2024

Makpar is a team of innovators and consultants offering cutting-edge technologies for the federal government. They help clients achieve their goals by solving complex problems and building sustainable solutions. The company offers various service offerings including Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, Identity Credential and Access Management, ICAM, and Health IT. They are a Great Place to Work™ certified four years in a row and have received several awards. The company is looking for a Project Technical Lead to oversee the delivery of design, build, and configuration of applications using Adobe Experience Manager.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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