Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Corporate Development Leader (R3095)

Company: Shield AI

Location: Washington DC

Posted Dec 21, 2024

Shield AI is a venture-backed defense technology company that specializes in building intelligent systems to protect service members and civilians. The company is currently in the field actively supporting operations with the US Department of Defense and US allies. They are seeking a highly motivated and independent corporate development professional to join their team and drive growth through strategic partnerships, mergers and acquisitions, and business-to-business deal structuring.

Graphic Designer

Company: Walker & Dunlop

Location: Washington DC

Posted Dec 20, 2024

The job posting is for a Graphic Designer position at Walker Dunlop, a fast-growing public company and Great Place to Work. The role involves active participation in the design process, creating marketing collateral, and working closely with the Creative Director and stakeholders. The position offers a competitive salary, comprehensive benefits, and opportunities for career development and growth.

Conference and Event Planner

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opportunity for a Conference and Event Planner at the Office of Financial Research (OFR). The role involves planning and executing conferences, meetings, and events, working closely with the Associate Director of Operational Support. The position is open to Status Candidates under Announcement 25-DO-210. Key requirements include U.S. citizenship or nationality, successful completion of a background investigation, and compliance with federal ethics laws. Specialized experience is required, including conducting research, arranging event meetings, auditing invoices, and planning programs. Education can be substituted for experience under certain conditions. The position offers a comprehensive benefits package, including health insurance, retirement program, and flexible work schedules.

Psychology Technician

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Seatac, Washington Seatac, Washington

Posted Dec 21, 2024

This text describes a career opportunity in corrections, emphasizing the role of professionals in fostering a humane and secure environment, ensuring public safety, and preparing individuals for successful reentry into communities. The agency values a diverse and innovative workforce, focusing on principles of humanity and normalcy. The role requires U.S. citizenship and may offer special considerations for displaced federal employees through ICTAP or CTAP. Qualifications include graduate education or relevant experience in psychology, research, or direct services. The position involves tasks such as composing correspondence, maintaining logs, and administering psychological tests. The role also requires passing various screenings, including a Core Value Assessment and a three-week training course. The Department of Justice, committed to diversity and inclusion, offers a comprehensive benefits package.

Contracts Administrator

Company: Great Minds®

Location: Washington DC

Posted Dec 21, 2024

Great Minds is a mission-driven Public Benefit Corporation that provides exemplary instructional materials for teachers and scholars. They are the most widely used curriculum in American history, with a 40+ net promoter score. The Contracts Administrator role involves managing contracts with various parties, preparing agreements, and ensuring contract file accuracy. The required qualifications include a minimum of 2 years of experience with contracts, a 4-year degree, and strong attention to detail. The expected base salary range is $53,000 - $62,000.

IT Specialist (CUSTOMER SUPPORT)

Company: Department of the Navy - Immediate Office of the Chief of Naval Operations

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This is a public notice for anticipated vacancies through the Certain Personnel/Modified Direct Hire Authority. Interested applicants must follow the 'How to Apply' section, as applications won't be accepted via this flyer. There's no guarantee of actual vacancies being filled. The role requires US citizenship, suitability for federal employment, direct deposit participation, E-Verify, and security clearance. It's a Cyberspace Workforce position, Technical Support Specialist/Customer Service, at BASIC proficiency level. The position requires IT-related experience, attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is needed for GS-11 and GS-09, with education serving as an alternative. The position offers telework, potential incentives, and a comprehensive benefits package.

Operations Research Analyst

Company: Department of Energy - National Nuclear Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for an Operations Research Analyst position at a multi-disciplinary team supporting the NNSA Future-Years Nuclear Security Program (FYNSP). The role involves providing analytical support in areas such as cost, schedule, risk, portfolio, budgeting, decision-analysis, and data collection. The position is a Term appointment, not-to-exceed 2 years. Requirements include passing a pre-employment drug test, obtaining a Q level Security Clearance, being a U.S. citizen, and compliance with various government regulations. The ideal candidate should have at least one year of specialized experience in applying operations research concepts and possess competencies in cost benefit analysis, customer service, oral communication, team building, and technical competence.

Clinical Laboratory Scientist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting is for a Direct Hire position at Madigan Army Medical Center's Department of Pathology in Tacoma, WA. The role requires a Bachelor's or higher degree in a relevant field and specialized experience in clinical laboratory testing, quality control, and policy development. Alternatively, a Master's degree or equivalent graduate education can be substituted. Certification from ASCP, AMT, or comparable board is mandatory. The position offers comprehensive federal benefits, including a competitive salary, retirement plans, and health insurance.

Health Technician (Surgical)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 20, 2024

This job posting is for a position in the Directorate of Nursing, Operating Room at Madigan Army Medical Center in Tacoma, WA. It's a direct hire, with potential for recruitment or relocation incentives. Salary negotiation is available for new federal service candidates. The role requires regular contact with children under 18, a favorable suitability determination, and various certifications including BLS. It involves shift work, irregular hours, and possibly rotating shifts. Specialized experience in assisting with surgical equipment assembly, or equivalent education or a combination of education and experience, is required. Comprehensive federal benefits are offered.

Account Manager - West

Company: Quantum Metric, Inc.

Location: Washington DC

Posted Dec 21, 2024

Quantum Metric is a remote-first company with a diverse and inclusive culture, offering coaching and training programs to empower employees. They have a strong focus on customer success, with an Account Manager role that involves strategic customer engagement, collaboration with Sales, and managing renewal and expansion goals. The company offers competitive compensation, benefits, and perks, including medical insurance, 401k with employer match, and unlimited PTO. Quantum Metric is a leader in Continuous Product Design, helping organizations understand the digital customer journey and prioritize based on customer needs.

PROGRAM ANALYST

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 20, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow specific application instructions, as responses to the flyer will not be accepted. The position requires US citizenship, federal employment suitability, direct deposit participation, and successful E-Verify check. New hires must obtain security clearances. The role involves managing acquisition lifecycle, overseeing program progress, and collaborating with cross-functional teams. Travel, ethics orientation, and financial disclosure are also required. The position is part of a DoD Civilian Acquisition Workforce Personnel Demonstration Project, with a salary cap at GS-15, step 5.

Attorney Advisor (General)

Company: Other Agencies and Independent Organizations - Merit Systems Protection Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The MSPB, an independent agency safeguarding federal merit systems, is hiring an attorney for the Office of the Clerk of the Board. The role involves supporting petition review and adjudication processes, providing legal information, and collaborating with other attorneys. Requirements include US citizenship, Selective Service registration, background investigation, and E-Verify clearance. The position requires a law degree and professional legal experience in federal employment law, with preferred experience in relevant labor law. Comprehensive federal benefits are offered.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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