Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Strategic Communications and Policy Analyst

Company: Prestige Development Group

Location: Washington DC

Posted Dec 16, 2024

VPD Government Solutions is seeking a Strategic Communications and Policy Analyst to support US Customs and Border Protection's CBP Field Operations Facilities. The position involves developing various communications deliverables, providing communication outreach, and managing communications and stakeholder outreach plans. The required qualifications include a Bachelor's degree in communications or related field and 10+ years of relevant experience in management consulting, communications, and policy activities.

Communications Analyst

Company: Prestige Development Group

Location: Washington DC

Posted Dec 16, 2024

VPD Government Solutions is seeking a Communications Analyst to lead or support programs and projects involving communications, stakeholder engagement, and strategic planning for federal clients. The successful candidate will be an independent thinker, detail-oriented, and an effective communicator with strong time management skills. The position involves creating and maintaining various communication products, supporting process documentation and improvement efforts, and developing performance metrics to measure program and project success.

Product Marketing Manager – Website Content

Company: OVHcloud

Location: Washington DC

Posted Dec 16, 2024

The Product Marketing Manager Website Content role is responsible for creating, managing, and optimizing content on the website. This includes writing, editing, and publishing webpages, and maintaining and updating content. The role requires close collaboration with various teams to enhance the company's credibility and customer base. The ideal candidate should have a Bachelor's degree in Business Marketing or a related field, at least 4 years of experience in a product marketing or partner program capacity, and strong written and verbal communication skills.

Senior Associate Technical Consultant-Network

Company: AHEAD

Location: Washington DC

Posted Dec 17, 2024

AHEAD is an equal opportunity employer that values diversity and enriches ideas and perspectives. They offer competitive employment benefits, including medical, dental, and vision insurance, a 401k, paid company holidays, paid time off, and paid parental and caregiver leave. They prioritize creating a culture of belonging and have a collaborative team working with customers technical staff to gather technical requirements and design and implement LAN WAN communication. They offer continuous learning opportunities and have a minimum of 12 years of experience with a CCNA certification or equivalent work experience.

Intelligence Analyst SME

Company: Omniscius

Location: Washington DC

Posted Dec 16, 2024

The text describes a job posting for an Intelligence Analyst role at a Homeland Security customer in Springfield VA. The role requires onsite support, participation in daily operations, and the ability to manage tasks. The candidate must have more than eight years of experience in areas such as information technology tools, all-source intelligence analysis, and non-attribution concepts. The candidate must also have a Bachelor's degree, an active Top Secret clearance, and the ability to obtain and maintain a DHS Suitability. The role requires excellent communication, analytical, organizational, and time management skills.

Senior Cloud Engineer (AWSMSA-02.111924)

Company: Capital Solutions Group

Location: Washington DC

Posted Dec 16, 2024

The job posting is for a Senior Cloud Engineer position at CSG Inc in Herndon, Virginia. The candidate should have experience in full-stack development, backend development, and familiarity with AWS services. The role requires developing new features, integrating them with existing components, and maintaining security standards. The candidate should have a bachelor's degree in computer science or IT and 5 years of experience.

FMS Financial Program Analyst

Company: Seneca Holdings

Location: Washington DC

Posted Dec 16, 2024

The text describes a job posting for a Foreign Military Sales FMS Program Financial Analyst at Great Hill Solutions. The role involves financial execution monitoring and reporting, programmatic and administrative support, data analysis, and coordination with various stakeholders. The analyst will also assist in establishing reoccurring meetings, keeping the Country Finance Director informed, and identifying improvements to business processes.

Paralegal

Company: Ballard Spahr LLP

Location: Washington DC

Posted Dec 16, 2024

Ballard Spahr is a renowned national law firm seeking a high-performing and detail-oriented individual to support lawyers with closing multifamily real estate financings. The position offers a hybrid work schedule of 3 days a week in the office. The firm values innovation, professional development, diversity, equity, and inclusion, and offers impactful contributions to legal practice and client service.

Senior Quality Engineer - Space Flight Hardware

Company: SQA Services, Inc.

Location: Washington DC

Posted Dec 16, 2024

SQA Services is a leading provider of managed supplier quality services for various industries. They offer a wide range of services including audits, assessments, remote surveillance, corrective actions, remediation inspections, and engineering to manufacturers. They have a global presence with associates in the US and over 90 countries. They are currently seeking a Senior Quality Engineer with experience in inspecting Space Flight Hardware. The role involves monitoring contractor controls, performing quality assurance activities, and ensuring the quality of products sourced from suppliers.

Legal Administrative Assistant

Company: Ballard Spahr LLP

Location: Washington DC

Posted Dec 16, 2024

Ballard Spahr is seeking a Legal Administrative Assistant with real estate finance experience to join their finance practice in the Washington DC office. The ideal candidate is someone who is energetic, eager to learn and grow professionally, detail-oriented, able to manage multiple priorities, and understands the cycle of a real estate transaction. The selected individual will work within a team of LAAs to liaison between attorneys, project assistants, paralegals, and clients. The position is hybrid and offers a work schedule of 3 days a week in the office.

Senior Lead Software Engineer, Back End (Enterprise Platforms Technology)

Company: Capital One

Location: Washington DC

Posted Dec 16, 2024

Capital One is seeking a Senior Lead Software Engineer for their Back End Enterprise Platforms Technology team. The role involves leading a portfolio of technology projects, collaborating with digital product managers, and utilizing various programming languages and tools. The ideal candidate should have at least 6 years of professional software engineering experience and a bachelor's degree.

Senior Software Engineer, Back End (GoLang)

Company: Capital One

Location: Washington DC

Posted Dec 16, 2024

Capital One is seeking a Senior Software Engineer with experience in Back End development using GoLang to play a key role in the transformation of their credit card application space. The role involves modernization efforts, building new features on the backend application platform, and focusing on scalability, performance, and configurability. The modernization effort will involve technologies like Golang and AWS native services. The ideal candidate should have experience in Agile teams, staying on top of tech trends, and delivering robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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