Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Consultant - Cyber & Privacy

Company: CrossCountry Consulting

Location: Washington DC

Posted Dec 12, 2024

CrossCountry is a consulting firm specializing in cyber risk management and compliance strategies. They offer a unique culture, professional development opportunities, and a wide range of services including CISO advisory, cyber risk assessments, and privacy program design. The company values enthusiasm, entrepreneurialism, and a great sense of humor. They offer comprehensive healthcare options, flexible spending accounts, a 401k with company matching, and generous parental and maternity leave policies. CrossCountry is committed to equal employment opportunities and complies with all federal, state, and local laws.

Senior Full Stack Developer (Geospatial)

Company: hatch I.T.

Location: Washington DC

Posted Dec 12, 2024

Hatch IT is partnering with Expression to find a Senior Full Stack Developer with expertise in Geographic Information Systems (GIS) to work on innovative projects. The role involves architecting and developing sophisticated spatial data applications, leading technical teams, and driving innovation in the geospatial technology stack.

Senior Manager, Engineering Operations-Associate Experience Portal

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

The text describes a job opening for a Senior Manager of Engineering Operations at GEICO. The role involves managing content management systems, leading a team, and delivering projects on time and within budget. The ideal candidate should have experience in program and project management, content management, and business acumen. The position requires strong communication skills and the ability to work with various stakeholders. The annual salary range is $13,000,000 to $26,000,000.

Senior Network Architect SME

Company: Leidos

Location: Washington DC

Posted Dec 12, 2024

The job posting is for a Network Architect SME with a focus on Cisco switching and routing, traffic engineering, and network operations. The role involves leading a team, ensuring service availability, and providing technical guidance. The position requires 100% onsite work and may allow for partial remote work in the future.

Account Manager - Mon - Fri 9am-6pm

Company: Williams Lea

Location: Washington DC

Posted Dec 12, 2024

Williams Lea is hiring for an Account Manager position in their Washington DC office. The role is full-time with a salary of $76000-$80000 per year. Benefits include health insurance, 401k, PTO, life insurance, paid parental leave, and more. The Account Manager will lead operations, communicate a vision for client service, and focus on delivering operational excellence.

Director, SEC & Financial Reporting

Company: Microstrategy

Location: Washington DC

Posted Dec 12, 2024

MicroStrategy is a market leader in enterprise analytics and mobility software, pioneering the BI and analytics space. They are also leading a groundbreaking shift in treasury reserve strategy by adopting Bitcoin as a key asset. The company values innovation, curiosity, and a relentless pursuit of excellence. They are seeking a candidate for a SEC reporting position with 10+ years of relevant experience.

​​Tier 1 VAT Analyst ​

Company: Leidos

Location: Washington DC

Posted Dec 12, 2024

The text describes a job posting for a Department of Homeland Security (DHS) Customs and Border Protection (CBP) Security Operations Center (SOC) position. The SOC is responsible for preventing, identifying, and containing cyber threats to CBP networks. The VAT Analyst will assist with ISVM compliance, execute vulnerability scans, and conduct vulnerability assessments of IT systems. The ideal candidate should have expertise in vulnerability scanning tools, experience with DHS CDM tools, and a Secret Clearance.

Senior Cloud Engineer with Service Mesh and Cloud Networking Focus (m/f/x)

Company: Dynatrace

Location: Washington DC

Posted Dec 12, 2024

The job description for a MultiCloud Networking | Service Mesh on Kubernetes role at Dynatrace is for a highly skilled individual with experience in computer networking, cloud networking (AWS, GCP, Azure), Kubernetes, and service mesh solutions. The role requires a Bachelor's or Master's degree in Computer Science or a related field, as well as proven knowledge in implementing and managing a service mesh solution, Git, Docker, Helm, PKI systems, network protocols, application load balancing, and Git/IaC tools like Terraform. The role also offers attractive compensation packages, stock purchase options, and a hybrid working setup.

Data Scientist

Company: Steel Point Solutions

Location: Washington DC

Posted Dec 12, 2024

Steel Point Solutions is a certified SBA HUBZone small disadvantaged business WOSB, offering integrated business solutions for government and commercial enterprises. They are looking for a Data Scientist to analyze large volumes of data, develop data models, perform statistical analyses, and create data visualizations to inform decision-making.

Sr. Technical Accountant

Company: Avantus

Location: Washington DC

Posted Dec 12, 2024

Avantus is a company that focuses on providing reliable and affordable clean energy solutions. They are looking for a Technical Accounting team member to assist with evaluating accounting treatments, researching GAAP and SEC requirements, and preparing financial information. The ideal candidate should have a BABS in Accounting or Finance, be a CPA, and have 4+ years of experience in accounting. Avantus offers competitive compensation and benefits.

Distinguished Engineer – Associate Experience Portal

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

GEICO is seeking an experienced Engineer to drive their insurance business transformation and create a culture of psychological safety and continuous improvement. The role requires strong engineering design experience, thought leadership, and experience with CMSs. The Distinguished Engineer will focus on multiple areas, provide technical leadership, and collaborate with various teams to solve complex problems.

Executive Assistant/ Office Administrator

Company: Redhorse

Location: Washington DC

Posted Dec 12, 2024

Redhorse Corporation is seeking an Executive Assistant Office Administrator to support the operations of the Advanced Materials and Manufacturing Technologies Office in the Office of Energy Efficiency and Renewable Energy at the Department of Energy. The position requires managing multiple calendars and meeting rooms, handling confidential information, and performing various administrative tasks. The ideal candidate should have strong communication skills, be able to adapt to shifting priorities, and have experience in public sector project management.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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