Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Technical Support Engineer

Company: 3E

Location: Washington DC

Posted Dec 10, 2024

3E is a mission-driven company offering comprehensive data analytics and software solutions for workplace, chemical safety, product stewardship, supply chain management, and sustainability. They aim to shape the future by empowering global teams and maintaining excellence in all aspects. The Senior Technical Support Engineer role is critical for ensuring reliable, secure, and efficient technical operations, fostering collaboration, and driving innovation.

Legal Support Assistant

Company: Ballard Spahr LLP

Location: Washington DC

Posted Dec 10, 2024

Ballard Spahr is a renowned national law firm offering a diverse and supportive work environment for Legal Support Assistants. The role involves general and legal administrative responsibilities, with opportunities for professional development and impactful contributions. The firm values diversity and offers an excellent benefits package.

IT Support Technologist II

Company: CAE

Location: Washington DC

Posted Dec 10, 2024

The Service Desk Technology Leader role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating, and resolving incidents and requests. The role involves leading incidents and requests to resolution, developing Service Desk process and workflows, providing communication plans to customers, and contributing to the Change Management Process. The ideal candidate should have extensive experience with hardware and software platforms, excellent customer service skills, and knowledge of Microsoft Active Directory, Office 365, TCPIP networking, and related network services.

Senior Proposal Manager

Company: Barbaricum

Location: Washington DC

Posted Dec 10, 2024

Barbaricum is a rapidly growing government contractor seeking a highly motivated Proposal Manager to lead proposal efforts across all company sectors. The ideal candidate should have 10+ years of experience in proposal management, with 5+ years leading complex Federal Government submissions. The role involves developing well-articulated, compliant, and compelling value propositions for proposal development, leading teams using APMP and Shipley best practices, and working with various procurement tools.

Cleared Senior Power Platform CoE Solution Architect

Company: True Tandem

Location: Washington DC

Posted Dec 10, 2024

TrueTandems is seeking a Senior Power Platform CoE Solution Architect to support the technical development for projects advancing the digital transformation of critical government systems with true mission impact. The role requires experience and passion for coding and a strong desire to solve customers' unique technology challenges. The position requires establishing and enforcing governance policies for Power Platform usage, managing Power Platform licenses, user permissions, and environment capacity, and providing technical support to Power Platform users.

Senior Engineer – Front End [React Developer]

Company: GEICO

Location: Washington DC

Posted Dec 10, 2024

GEICO is seeking an experienced Engineer with a passion for building high-performance low-maintenance zero-downtime platforms and applications. The ideal candidate can plan, prioritize, execute, and manage large projects to deliver enterprise network services in a hyper-growth environment. The position involves developing new user-facing features, ensuring technical feasibility of UI/UX designs, designing and promoting network services and platform automation solutions, publishing documentation sets, developing and maintaining processes and workflows, leveraging network management platforms, developing and maintaining strategic roadmaps, supporting and maintaining large-scale critical network environment platforms and services, and providing 24x7 after-hours on-call support.

Senior Engineer - .NET (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 10, 2024

GEICO is seeking an experienced Senior Engineer to drive their insurance business transformation and provide a frictionless experience to customers. The ideal candidate has broad and deep technical knowledge and experience with microservices, AWS, GCP, Azure, and other cloud services. The role involves designing and building scalable systems, leading design sessions, and mentoring other engineers.

Enterprise Sales Director - Healthcare (Provider)

Company: ServiceNow

Location: Washington DC

Posted Dec 10, 2024

ServiceNow is a global market leader in AI-enhanced technology, providing an intelligent cloud-based platform to help organizations find smarter, faster, and better ways to work. They are looking for a direct Sales Executive to build a team, drive sales strategy, and support field sales teams in closing opportunities. The role requires extensive track record of new business sales success, strong strategic thinking, and the ability to build long-term strategic and senior-level relationships.

Sr. Software Engineer - Applied AI (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 10, 2024

The text describes a job posting for a Senior Software Engineer position at GEICO. The role involves leading the development of AI product features, integrating AI models into customer-centric applications, and working with AI researchers and data scientists. The ideal candidate has extensive experience in software development, open-source frameworks, and cloud services. The position offers a competitive salary and benefits package.

Systems Support Engineer I

Company: Red River

Location: Washington DC

Posted Dec 10, 2024

The Systems Support Engineer role at Red River Managed Services involves providing direct support to internal team members and customers, handling incoming calls and tickets, performing system analysis, and maintaining accuracy in reporting. The ideal candidate should possess collaboration, creativity, empathy, integrity, judgment, purpose, resiliency, and selflessness skills. They should also have experience in incident and problem management, ticket handling, escalation, performance monitoring, advanced IT troubleshooting, technical run book creation, and maintenance. The role requires a BS degree, previous technical support success, and IT hardware/software knowledge. It also requires a SECRET security clearance.

Senior Anti-Money Laundering Analyst ISA II-C

Company: KACE

Location: Washington DC

Posted Dec 10, 2024

The Senior Anti Money Laundering Analyst position at KACE offers the opportunity to provide project management support, analysis, and subject matter advice to complex investigations. The role involves investigative support, program support, training, and reporting. The ideal candidate should have a Bachelor's degree, significant prior work experience, and proficiency in various computer software and relational database systems.

Senior Technical Advisor, Shelters and Settlements

Company: Making Cents

Location: Washington DC

Posted Dec 10, 2024

Making Cents International is recruiting a Senior Technical Advisor Shelters and Settlements to support a study focused on disability and older adult inclusion under the USAID Inclusive Development Activity for Mission Support IDAMS. The role involves conducting desk research, advising on data collection, contributing to data interpretation and reporting, leading the development of a practical guidance document, and participating in workshops.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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