Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Junior Full Stack Developer

Company: CACI International Inc

Location: Washington DC

Posted Dec 10, 2024

CACI is seeking a Full Stack Web Developer to create custom enterprise web application solutions to support the NationalSecurity Mission. The candidate will have extensive knowledge of system implementation and full project lifecycle experience on multiple projects. The position offers a competitive compensation package, comprehensive benefits, and opportunities for continuous growth.

Principal Consultant

Company: Fractal

Location: Washington DC

Posted Dec 10, 2024

The text expresses a positive sentiment about working at Fractal, a strategic AI partner to Fortune 500 companies. The company is described as a place where people truly believe in what they are doing, and where individual choices, freedom, and diversity are valued. The role of a Retail Consulting Principal is highlighted, which involves providing innovative solutions and driving impactful change within the retail space. The company offers competitive benefits, including health, dental, vision, life insurance, and disability plans, as well as a 401k plan and paid holidays.

Assistant

Company: Hogan Lovells

Location: Washington DC

Posted Dec 10, 2024

The text describes a detailed job description for an administrative and document services role at Hogan Lovells. The role involves creating and editing documents, providing administrative support, and maintaining client contact information. The position requires working independently, meeting deadlines, and adhering to firm policies. The role also involves customer service, initiative, accountability, work management, communication, teamwork, and technology skills. The position is a full-time role with flexible hours and overtime opportunities. The salary range is $78,200 to $88,500.

IT Systems Administrator

Company: Prestige Development Group

Location: Washington DC

Posted Dec 10, 2024

Prestige Development Group is a leading US-based software development company seeking innovative IT professionals to join their team in Washington DC. They offer a culture that celebrates innovation, provides opportunities for growth, and fosters an environment where talents can flourish. They are looking for a Junior IT Systems Administrator to support their IT infrastructure and systems, including network servers, Microsoft Office 365 cloud services, and other IT systems.

Solutions Architect

Company: Barbaricum

Location: Washington DC

Posted Dec 10, 2024

Barbaricum is a rapidly growing government contractor specializing in leading-edge support to federal customers, with a focus on Defense and National Security mission sets. They leverage over 15 years of support to stakeholders across the federal government, with established and growing capabilities in Intelligence Analytics, Engineering, Mission Support, and Communications disciplines. The company aims to transform the way customers approach complex problem sets by bringing the latest technology and top talent to the table. Headquartered in Washington D.C., Barbaricum also has a presence in Tampa FL, Bedford IN, and Dayton OH, with team members across the United States and around the world. They partner with firms in the private sector, academic institutions, and industry associations to build their expertise and capabilities for the benefit of their employees and customers. Barbaricum is seeking a Solutions Architect to support the Department of Defense's Chief Data and Artificial Intelligence Officer in accelerating the DoD's adoption of data analytics and AI.

Qualifications Compliance Specialist

Company: OTC Markets Group Inc

Location: Washington DC

Posted Dec 10, 2024

OTC Markets Group is seeking a Compliance Specialist to join their Issuer Services team in Washington DC. The company offers a competitive compensation package, a hybrid work environment, and a focus on employee satisfaction. The role involves processing applications and agreements, conducting background checks, monitoring compliance, and providing customer support. The company values data collection, research, and communication skills. They offer benefits such as generous PTO, health insurance, and a 401k plan. The company operates regulated markets for trading US and international securities.

Engagement Manager

Company: Fractal

Location: Washington DC

Posted Dec 10, 2024

The text expresses a positive sentiment about working at Fractal, a strategic AI partner to Fortune 500 companies. The company is described as a place where people are passionate about what they do, and where individual choices and freedom are valued. The company is also described as a place where imagination is at the heart of every decision, and where a true Fractalite is someone who empowers imagination with intelligence. The company has been recognized as a Great Place to Work and a Cool Vendor by Gartner.

Momentum Functional Analyst

Company: CACI International Inc

Location: Washington DC

Posted Dec 10, 2024

CACI is looking to hire a Momentum functional analyst to join their growing VA FMBT Team. The position requires Momentum COTS system experience and the ability to work at their Ballston location on a part-time basis. The role involves assisting with implementing Momentum, providing system and federal financial expertise, and collaborating with other analysts and clients. The position offers a competitive salary range of $48,300 - $96,600 and a flexible work environment.

Project Manager (Workfront Implementation)

Company: LeapPoint

Location: Washington DC

Posted Dec 10, 2024

LeapPoint is a digital advisory firm that helps organizations connect their people processes and technology to improve orchestration across the entire marketing lifecycle. They are an Adobe Gold Solution Partner with expertise in the Adobe Experience Cloud ecosystem. As a Project Manager, you will act as a strategic partner with clients, manage delivery and implementation of Connected Work programs, and coordinate with the SalesAccount team. The position requires primary experience in managing projects related to SaaS implementations and 4+ years of project management experience. The role may require approximately 10-20 travel.

Contract Operations Analyst

Company: Seneca Holdings

Location: Washington DC

Posted Dec 10, 2024

The text describes the Seneca Holdings business arm, its parent company of the Seneca Nation Group, which offers competitive compensation and benefits. The Contract Operations Analyst role involves improving efficiency and effectiveness of legal compliance and contracting teams, with a focus on operational improvement, automation, and compliance with federal government contracting requirements.

Systems Engineer IV

Company: Barbaricum

Location: Washington DC

Posted Dec 10, 2024

Barbaricum is a rapidly growing government contractor offering leading-edge support to federal customers, with a focus on Defense and National Security mission sets. They leverage over 15 years of support to stakeholders across the federal government, with capabilities in Intelligence Analytics, Engineering, Mission Support, and Communications disciplines. They aim to transform the way customers approach complex problem sets using the latest technology and top talent. The company is seeking an experienced Mechanical Engineer for Strategic Systems Programs SSP Development and Acquisition projects, with responsibilities in Model-Based Systems Engineering, Data and Information Management, Risk and Opportunity Management, and more.

Technical Project Manager

Company: Analytica

Location: Washington DC

Posted Dec 10, 2024

Analytica is seeking a Technical Project Manager to lead and manage a data management software development and IT services project for a high-profile financial regulatory client. They offer competitive compensation, opportunities for bonuses, employer-paid health care, training, and development funds, and a 401k match. The role involves regularly interacting with clients, managing project delivery, agile project ceremonies, and activities, providing client interface and consulting support, and ensuring project activities and deliverables are accomplished within the general scope of project requirements.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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