Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

SUPERVISORY SOCIAL WORKER (FAMILY ADVOCACY)

Company: Department of the Army - U.S. Army Medical Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

This is a Direct Hire Authority (DHA) solicitation for a Supervisory Social Worker position at Madigan Army Medical Center, Department of Behavioral Health, Family Advocacy Program, Tacoma, Washington. The role involves recruiting and appointing qualified candidates, interviewing behavioral health patients involved in domestic violence or child maltreatment, preparing reports, developing treatment plans, and making recommendations to multi-disciplinary teams. Requirements include a Master's degree in social work, a valid U.S. State clinical license, and at least one year of specialized experience. The position is subject to various conditions of employment, including background investigations, vaccinations, and on-call work hours.

General Engineer/Architect (Project Manager)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The U.S. Botanic Garden, a public garden in the legislative branch since 1820, seeks candidates for a position. The Garden aims to inspire appreciation, study, and conservation of plants, serving 1 million visitors yearly. Requirements include passing a drug test, demonstrating job-related KSAs, meeting specialized experience, and fulfilling education requirements for Architect or Engineer. Qualifications involve meeting OPM's qualification standards, including specialized experience and/or educational requirements. For Engineers, a Bachelor's degree in professional engineering or a combination of education and experience is required. For Architects, a Bachelor's degree in architecture or related field is needed. Foreign education must be deemed equivalent to U.S. education. Veterans' preference is given, and a drug test is mandatory. The Architect of the Capitol is an Equal Opportunity Employer offering comprehensive benefits.

Registered Nurse - Quality Management Consultant (SAIL/EPRP/Process Improvement)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 06, 2024

The text describes a job posting for a SAIL Coordinator role in a healthcare facility. The role involves overseeing performance measures of SAIL and EPRP metrics, requiring high clinical expertise and strong communication skills. The job requires U.S. citizenship, passing a background check, and meeting physical requirements. The candidate must have a nursing degree from an accredited institution, with varying experience requirements based on the grade level. VA experience and a BSN are preferred. The role is in the Excepted Service and does not confer competitive status. Full vaccination against COVID-19 is mandatory.

Store Worker (FLO)

Company: Department of Defense - Defense Commissary Agency

Location: Marysville, Washington Marysville, Washington

Posted Dec 06, 2024

The text describes a job position for a Store Worker (Fork Lift Operator) within the Defense Commissary Agency (DeCA) system. The role involves performing duties such as identifying stock turnover, ensuring proper care of grocery items, locating items for customers, operating forklifts, and arranging stock. The position requires U.S. citizenship, meeting age requirements, and passing a background check. Physical requirements include standing, stooping, kneeling, bending, and climbing for prolonged periods, and frequently lifting heavy boxes. The job is non-exempt under the Fair Labor Standards Act and is subject to a drug-free workplace policy. Benefits include a comprehensive package, but eligibility depends on the type of position.

INFORMATION TECHNOLOGY SPECIALIST (PLCYPLN)

Company: Department of the Navy - Commander, Navy Installations

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as responses to the flyer will not be accepted. The notice outlines various requirements for employment, including U.S. citizenship, suitability for federal employment, participation in direct deposit, and successful completion of E-Verify. New employees must obtain security clearances. The position requires one year of IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience includes identifying, developing, and deploying information systems, providing IT advice, standardizing IT frameworks, and managing complex IT projects. The position is designated as a Cyberspace Workforce position, requiring qualification in accordance with DoDM 8140.03. Federal benefits are available to employees.

COMMUNITY SUPERVISION OFFICER

Company: Court Services and Offender Supervision Agency for DC - Court Services and Offender Supervision Agency for DC - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job posting for a Community Supervision Officer position within the Court Services and Offender Supervision Agency for the District of Columbia (CSOSA). The role involves supervising adult offenders on probation, parole, and supervised release. Key requirements include U.S. citizenship, a clean background check, a valid driver's license, and completion of a one-year probationary period. The position is mission-essential and requires on-site training. Qualifications include a bachelor's degree in behavioral or social sciences, or equivalent experience. Graduate education or specialized experience is also acceptable. The role is not remote and requires living within a commutable distance of Washington D.C.

Building Support Technician (Laundry)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Marshal's Office at the Supreme Court of the United States in Washington, D.C. is seeking a full-time employee. The position requires prior laundry experience, ability to lift 35 pounds, and knowledge of safety procedures. High school education is the minimum requirement. The job offer includes a comprehensive benefits package such as paid vacation, health benefits, and participation in the Federal Employees Retirement System.

Senior Audit Associate

Company: Aprio

Location: Washington DC

Posted Dec 06, 2024

Aprio is a nationally ranked CPA and advisory firm with a passion for the future. They have a large team of 2100+ members speaking 60+ languages, offering proven expertise, deep understanding, and strategic foresight for fast-growing industries. They ensure clients are prepared for life's and business's uncertainties, offering top-rated culture, vast growth opportunities, and a next big career move. Aprio offers a progressive, fast-growing firm looking for a Senior Audit Associate to join their dynamic team. They provide specialized and personalized audit expertise, adhering to the highest professional standards, and focus on building trusted relationships, clear communication, and efficiency throughout the audit process.

Space Services Specialist

Company: Court Services and Offender Supervision Agency for DC - Court Services and Offender Supervision Agency for DC - Agency Wide

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 06, 2024

The Office of Facilities offers CSOSA with tailored workspace and building management solutions. They handle leased workspace acquisition, design, furniture procurement, and project management. The job requires U.S. citizenship, background checks, and possible registration for Selective Service. Eligibility for benefits depends on position type. CSOSA is an Equal Opportunity Employer.

SAP Reporting Lead

Company: IBM

Location: US Washington

Posted Dec 06, 2024

A career in IBM Consulting offers long-term relationships, global collaboration, and the opportunity to work with visionaries to improve hybrid cloud and AI journeys for innovative companies. The role involves overseeing data report creation, generating reports on travel and expense, and demonstrating knowledge of Federal Travel Regulation and industry compliance standards. Required skills include in-depth knowledge of Concur configuration, report generation, SaaS solutions, Concur Travel and Expense implementation, analytical skills, effective communication, and local presence in the DMV area.

Supervisory Statistician

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a Direct Hire Authority position in the Secret Service's Workforce Planning Division, Office of Human Resources. The role involves serving as a principal advisor on workforce planning. U.S. Citizenship is required, and the selected candidate must obtain and maintain a top secret Tier 5 clearance, pass drug tests, and undergo a credit check. Qualifications include a degree with specific coursework in statistics and related fields, or equivalent experience. The GS-15 level position requires one year of specialized experience in applying statistical human capital concepts for policy and strategy development, conducting statistical analysis, providing technical advice, and overseeing human capital program planning. The Department of Homeland Security offers competitive salaries and benefits, including health, dental, vision, life, and long-term care insurance, retirement plan, and more.

SOA Developer

Company: i360technologies, Inc.

Location: Washington DC

Posted Dec 06, 2024

i360technologies is a growing GOVCON professional services company looking for motivated individuals to join their team. They offer unlimited professional growth and career possibilities. The company is seeking a R12 Oracle SOA Apps Developer with experience implementing Oracle Federal Financials R12 for a federal agency.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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