Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Government Affairs Associate

Company: Robinhood

Location: Washington, DC

Posted Dec 04, 2024

Robinhood, a fintech company focused on democratizing finance, is hiring a Senior Government Affairs Associate to work with Democratic policymakers. The role involves advocating for policy issues, building relationships, and equipping internal partners with policy insights. Candidates should have 8+ years of experience in U.S. Congress or Executive Branch, familiarity with financial services, and excellent communication skills.

Multifamily Credit Underwriting and Operations - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 04, 2024

Fannie Mae is seeking a Multifamily Credit Underwriting and Operations - Senior Associate. The role involves maintaining governance activities, performing compliance reviews, providing administrative support for audits and exams, ensuring timely deliverables, and managing project activities. The ideal candidate will have 2-5 years of related experience, familiarity with Multifamily credit, strong communication skills, and proficiency in Excel and PowerPoint. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Pharmacy Manager

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health emphasizes a purpose-driven culture, focusing on human-centric health care. The Pharmacy Manager role is crucial, involving patient safety, professional practice, regulatory compliance, customer service, personnel management, inventory, financial oversight, and workflow management. The role also includes leading with empathy, motivating staff, identifying business opportunities, and driving healthy outcomes. The pay range is $70.00 - $87.00, with additional benefits like medical, dental, vision, 401(k), and well-being programs. CVS Health is committed to inclusivity and accommodating qualified applicants with arrest or conviction records.

Mammography Technologist - Tacoma - TPT/Per Diem

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Dec 04, 2024

The job posting is for a mammography position that involves providing high-quality patient care, including diagnostic testing, customer service, and maintaining safety standards. The role requires a Certified Radiologic Technologist, with a high school diploma or equivalent, and basic life support certification. The company is committed to its employees, offering competitive wages with a recent 9% increase. The job involves performing mammography images, developing films, and ensuring patient confidentiality. The ideal candidate should have problem-solving skills, excellent customer service, and preferably one year of mammography experience.

Administrative Assistant

Company: CGI

Location: Washington, DC

Posted Dec 04, 2024

CGI Federal is seeking an Administrative Assistant for a position in Washington DC. The role involves participating in special studies, assisting in policy development, and providing technical support for the ICE Official Mail Accounting System (OMAS). Required qualifications include excellent knowledge of research methodology, strong communication skills, and proficiency in various software such as MS Office Suite, SharePoint, and Visio. The position offers competitive compensation, benefits including a 401(k) plan and health benefits, and the opportunity to be an owner from day one at CGI Federal.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric health care. The role involves delivering compassionate care, managing prescription tasks, and ensuring regulatory compliance. Successful candidates will demonstrate accountability, caring, collaboration, innovation, and integrity. The position offers career growth opportunities and a comprehensive benefits package.

Client Success Manager, Fireside

Company: FiscalNote

Location: Washington, DC

Posted Dec 04, 2024

FiscalNote is hiring a Client Success Manager for the Fireside product, a top-tier Constituent Relationship Management software for government officials. The CSM role involves managing client onboarding, implementation, and education, ensuring clients utilize the product effectively. CSMs act as a bridge between clients and internal teams, fostering strong relationships to enhance client satisfaction and retention. The ideal candidate should have 2+ years of client-facing experience, be self-motivated, and have a consultative approach. Experience in government is beneficial but not required.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Product Marketing Manager

Company: Planet

Location: Washington, DC

Posted Dec 04, 2024

Planet, a global company with offices in multiple countries, is seeking an experienced Product Marketing Manager for Defense and Intelligence. The role involves expanding Planet's footprint in Defense and Intelligence, developing go-to-market strategies, understanding government customers' needs, and creating compelling product positioning. The ideal candidate should have a background in defense or intelligence, excellent communication skills, and the ability to work in the VA office 2-3 days a week. Planet offers comprehensive benefits including health insurance, flexible time off, remote work options, and equity options.

Partner Marketing Manager, AI, Government

Company: Meta

Location: Washington, DC

Posted Dec 04, 2024

Meta is seeking an experienced Partner Marketing Manager for its Government division, specifically for the Llama (Large Language Model Meta AI) project. The role involves developing and executing co-marketing strategies to engage government decision-makers and practitioners, building strategic relationships with key partners and policy makers. Responsibilities include creating comprehensive co-marketing plans, using data to track impact and make decisions, systemizing marketing efforts, managing budgets, staying updated on industry trends, and managing vendor relationships. The ideal candidate should have 10+ years of B2B marketing experience, particularly in the government and policy space, with a proven track record in developing successful marketing programs for government decision-makers. Familiarity with AI technologies and government procurement rules is preferred.

Manager, Managed Services Team and Security Compliance

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 04, 2024

Thomson Reuters Court Management Solutions (TRCMS) is seeking a seasoned technologist to manage their Managed Services team and oversee Security Compliance. The role involves managing a mixed onshore and offshore team, providing 24x7 monitoring, tracking, and maintenance of TRCMS internal and customer environments hosted in the Microsoft Azure cloud. The candidate will also oversee security compliance obligations, monitor/enforce security responsibilities, and ensure environments meet contractually obligated service level agreements. The position requires a 'can-do' attitude, excellent communication skills, and the ability to work effectively in a cross-functional environment.

IAM Governance Analyst (Data Analytics / Regulatory, Audit, and Process)

Company: Bank of America

Location: Washington, DC

Posted Dec 04, 2024

Bank of America offers a job in Global Information Security (GIS), specifically in Identity & Access Management (IAM). The role involves managing IAM policy requirements, monitoring adherence, and driving remediation strategies. The position requires experience with IAM solutions, familiarity with NIST 800-53, COBIT, COSO, ISO, and attack frameworks. Strong technical skills, analytical abilities, and leadership qualities are desired. The role is eligible for a discretionary incentive plan and benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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