Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Financial Accountant

Company: The Washington Post

Location: Washington, DC

Posted Dec 04, 2024

The Washington Post's finance department is seeking an experienced senior accountant for their financial accounting and reporting team. The ideal candidate should be adaptable, intellectually curious, and capable of understanding how various components contribute to the company's mission. Key responsibilities include preparing general ledger accounting functions, variance to budget analyses, and maintaining internal process documentation. The role requires a degree in Accounting, 5+ years of progressive experience, and advanced Excel skills. Preferred qualifications include a CPA or CA designation and experience with specific software. The Post offers competitive benefits and a salary range of $74,000 - $111,000 annually.

Community Manager - Washington D.C.

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 04, 2024

The role of Vice President - Community Manager in Consumer Bank involves developing a community outreach program, growing One Chase business opportunities in underserved communities, creating financial health roadmaps, and collaborating with various teams. The individual will work in the field, host financial health workshops, and ensure the community benefits from Chase's resources. Key responsibilities include event planning, execution, and reporting results. Required qualifications include leadership, relationship-building, presentation skills, and problem-solving abilities. Preferred qualifications include bilingual language skills. The position requires NMLS registration under the SAFE Act and compliance with JPMC's employment and engagement of minors standard.

Personal Banker - Park Road

Company: PNC

Location: Washington, DC

Posted Dec 04, 2024

The job posting at PNC for a Personal Banker in a Traditional Branch emphasizes the company's commitment to customer experience and inclusivity. The role involves strengthening customer relationships through proactive sales and service activities, managing customer experience to improve financial wellbeing, and collaborating with ecosystem partners to grow customer's share of wallet. The ideal candidate should possess skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales. Preferred qualifications include Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, and Selling. The position requires 3+ years of experience, and candidates must demonstrate knowledge of PNC's values and practices, risk management, and customer needs. The base salary ranges from $46,800.00 to $73,450.00, and PNC offers comprehensive benefits including health insurance, life insurance, disability protection, 401(k) with PNC match, and more.

Data Scientist (Visa Predictive Models)

Company: Visa

Location: Washington, DC

Posted Dec 04, 2024

Visa, a global leader in payments and technology, is seeking a Technical (Individual Contributor) for its Visa Predictive Modeling (VPM) team. The role involves developing real-time fraud detection models for merchants, leveraging rich data at checkout. Responsibilities include building predictive models, conducting research, improving modeling processes, partnering with cross-functional teams, managing model risks, and addressing client questions. The ideal candidate should have 2+ years of relevant work experience, a degree in a quantitative field, and strong background in machine learning, deep learning, AI algorithms, and big data analysis. Python and SQL proficiency are required. This is a hybrid role requiring 2-3 days in the office per week. The estimated salary range is $116,500 to $164,500 per year.

Climate Visual Enterprise Editor

Company: The Washington Post

Location: Washington, DC

Posted Dec 04, 2024

The Washington Post's Climate & Environment Department is hiring an experienced editor to lead a team of visual journalists. The role involves overseeing news and enterprise coverage on climate and environment, driving ambition and experimentation, and collaborating with various departments. The ideal candidate should have at least 10 years of visual journalism experience, a strong understanding of multimedia tools, and a passion for creating clear digital experiences.

Health Concierge Ops (Central & Eastern Time Zone)

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health is seeking a customer service representative to work in a call center environment. The role involves providing emotional connections with members, answering unasked questions, and educating customers on benefit plan information. The ideal candidate will have excellent communication skills, empathy, and the ability to work in a fast-paced environment.

Outpatient Physical Therapist, On-Call Day, Vancouver

Company: Kaiser Permanente

Location: Vancouver, Washington

Posted Dec 04, 2024

The Physical Therapist (PT) is responsible for delivering quality treatment programs to patients of all ages, evaluating their physical status and functional abilities, and developing treatment plans. They coordinate with other healthcare disciplines, integrate discharge planning early, and maintain professional competency through continuing education. The PT also demonstrates time management skills, maintains a clean and safe department, and communicates effectively with patients, families, and colleagues.

Executive Area Business Specialist, Immunology - Washington, DC - Johnson & Johnson Innovative Medicine

Company: Johnson & Johnson

Location: Washington, DC

Posted Dec 04, 2024

Johnson & Johnson is recruiting for an Executive Area Business Specialist for Immunology in the Washington, DC territory, covering Fairfax, VA; Rockville, MD; Charleston, WV; Arlington, VA. The role involves ensuring patient access to pharmaceutical products, educating practices on efficient practices, and updating them on payer changes. The specialist will also assist in product promotion, mentor doctors on in-office infusion programs, and serve as a resource on payer policies, reimbursement regulations, and clinical staff licensing requirements. The company offers competitive pay, sales incentives, a company car, and comprehensive benefits.

Sr. Sales Specialist - MLF Growth Team

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 04, 2024

Thomson Reuters is seeking a Sr. Sales Specialist to join their high-performing, double-digit sales growth Mid-Sized Law Firm segment. The role involves selling AI-products like CoCounsel, CoCounsel Drafting, and Practical Law to law firms. The company offers a comprehensive benefits package, flexible work environment, and a mission to promote justice, truth, and transparency. The target total cash compensation range is $196,000 - $400,400 depending on the location.

Certified Ophthalmic Assistant (40 hours Northgate)

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 04, 2024

The job description outlines the responsibilities of an ophthalmic assistant, including assisting medical providers with eye care duties, building rapport with patients, and ensuring patient safety. The position requires knowledge of advanced ophthalmic techniques and procedures, as well as strong communication skills. The ideal candidate will have experience working in an ophthalmology or optometry practice and possess basic life support certification.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health emphasizes a heart-centric approach to healthcare, aiming to deliver personal, convenient, and affordable services. The Shift Supervisor Trainee role prepares employees for higher-level supervisory roles, focusing on management, customer service, and key business aspects. Successful trainees can be promoted to Operations Supervisor or Shift Supervisor positions, crucial for store execution, performance, and customer loyalty. The role requires deductive reasoning, communication skills, and flexibility, offering a pay range of $18.25 - $26.00. CVS Health provides comprehensive benefits and well-being programs to its employees.

Senior Financial Analyst

Company: Aramark

Location: Washington, DC

Posted Dec 04, 2024

The job description outlines the role of a Senior Unit Controller at Aramark, responsible for financial and operating reports, analysis projects, and enforcing profit-maximizing procedures. The position offers a salary of $110,000 to $125,000, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings, and paid days off. Key responsibilities involve financial planning, weekly/monthly reporting, audits, contract compliance, and client communication. The ideal candidate should have 4-5 years of financial experience, a degree in Finance or Accounting, and strong Excel skills. The role requires event-based hours, including evenings and weekends, and may involve physical demands and use of PPE.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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