Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Federal Deployment Manager

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 03, 2024

Palo Alto Networks is dedicated to being the leading cybersecurity partner, ensuring a safer digital world. They value innovation, collaboration, and integrity. The company offers a supportive work environment with flexible development programs and a focus on employee wellbeing. The National Security Division seeks a Deployment Manager to specialize in serving public sector customers, particularly in leveraging Internet Landscape Intelligence (ILI) capabilities for Department of Defense, Intelligence Community, and Federal Civilian customers. The ideal candidate should have 5+ years of technical client delivery experience, a strong understanding of cyber threats, and excellent communication skills.

Relationship Manager, Business Cards & Payments - Acquisitions (DC & Southern MD)

Company: Capital One

Location: Washington, DC

Posted Dec 03, 2024

Capital One is seeking a Relationship Manager for Business Cards & Payments in Washington DC & Southern Maryland. The ideal candidate should be a self-starter, disciplined, autonomous, and have a high sense of urgency to deliver on customer needs. The role involves building long-term relationships with small and mid-sized businesses, understanding their business and B2B wallet, and helping them identify the right products to optimize rewards and benefits. The candidate will be responsible for multiple aspects of the sales cycle, including building a go-to-market business plan, identifying and qualifying leads, cold-calling c-suite executives, assessing customer needs, and driving new account engagement. The role requires excellent project and process management, interpersonal influence, networking, project ownership, and workflow management skills. The minimum and maximum full-time annual salary for this role is $105,000.

Cybercrime Disruption Specialist

Company: Bank of America

Location: Washington, DC

Posted Dec 03, 2024

Bank of America is seeking a Cybercrime Specialist to join their Cybercrime Disruption & Response team. The role involves researching and understanding the cybercriminal ecosystem, identifying emerging threats, and collaborating with enterprise stakeholders to prevent cybercrime. The ideal candidate should have 3+ years of experience in cyber fraud, threat intelligence, or cyber threat evaluation, and proficiency in data analysis and Python. The position offers a competitive salary and benefits package, with opportunities for career growth and making a significant impact in the field of cybersecurity.

Quality Assurance Manager

Company: MTM

Location: Washington DC

Posted Dec 03, 2024

The job posting is for a Manager Quality Assurance position at MTM, a company that values innovation, collaboration, and growth. The role involves supervising a team, ensuring compliance with client requirements, and providing training and support. The company offers competitive pay, benefits, and a casual dress environment.

Watch Officer

Company: Skyepoint Decisions

Location: Washington, DC

Posted Dec 03, 2024

SkyePoint Decisions, a leading Cybersecurity Architecture and Engineering firm, is seeking a Watch Officer. The role involves supporting the IT Operations Center, monitoring network and server performance, and ensuring the security of critical business functions. The ideal candidate should be a U.S. citizen with a minimum of an Interim Secret clearance, possessing strong IT skills, ITIL concepts understanding, and excellent communication skills. SkyePoint offers competitive compensation, benefits, and a flexible work environment.

Risk Oversight Lead

Company: Merrill

Location: Washington, DC

Posted Dec 03, 2024

Bank of America is seeking a Risk Oversight team lead with extensive cybersecurity or information security domain knowledge and 8+ years of risk management experience. The role involves overseeing day-to-day activities, strategic planning, and execution of the team. Key responsibilities include managing Issues Management portfolio, engaging with senior leaders, developing partnerships, and providing critical reporting. The ideal candidate should have experience in regulatory, operational risk, and compliance, with strong relationship management and interpersonal skills. The position offers a competitive salary, benefits, and opportunities for career growth.

Sr TRIRIGA Application Developer

Company: JLL Technologies

Location: Washington DC

Posted Dec 03, 2024

The job posting is for a Sr TRIRIGA Application Developer position at JLL, a global provider of real estate and investment management services. The job involves developing and implementing TRIRIGA-based solutions for the US Federal customer. The company offers a supportive culture, comprehensive benefits package, and personalized benefits that support personal wellbeing and growth.

Quantitative Model Validator Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 03, 2024

Fannie Mae is seeking a Quantitative Model Validator Advisor with 6 years of experience. The role involves recommending improved methods for quantitative analyses, developing analytic insights using advanced techniques, and counseling teams on company policies and industry-wide modeling practices. The ideal candidate will have an advanced degree in a quantitative field, experience with large financial institutions, and proficiency in Python, R, TensorFlow, PyTorch, or Scikit-Learn. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Pharmacy Intern

Company: CVS Health

Location: Fort Washington, PA

Posted Dec 03, 2024

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Specialty Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 03, 2024

CVS Health is seeking a Pharmacy Technician for their CarePlus Specialty Pharmacy team, specializing in various diseases. The role involves ensuring correct medication filling, accurate prescription information entry, patient communication for delivery or pickup, and inventory management. The position offers a comprehensive benefits package, including medical, dental, vision insurance, and more. Required qualifications include 1+ years of pharmacy technician experience and active registration with the District of Columbia Board of Pharmacy. Preferred qualifications include bilingual skills, PTCB Certification, and previous retail or customer service experience.

Navy Qualified Validator (NQV) Level II

Company: H2 Performance Consulting Corporation

Location: Washington DC

Posted Dec 03, 2024

H2 Performance Consulting is seeking a Navy Qualified Validator with experience in Navy Cloud authorizations and cybersecurity Assessment and Authorization. The job requires a Secret Clearance and a Bachelor's Degree or relevant experience.

Federal Technology Partner Specialist- DC Market

Company: IBM

Location: US Washington

Posted Dec 03, 2024

The text describes a role as a Technology Partner Specialist at IBM, focusing on working with Federal System Integrators (FSIs) to provide solutions to their technology challenges. The role involves utilizing deep technology expertise, collaborating with FSIs, and driving sales to address clients' internal transformation challenges. The candidate should have federal market and FSI experience, technical expertise in cloud, data, AI, and automation technologies, and a proven track record of successful sales.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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