Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Product Partnerships, MBA Intern - Summer 2025

Company: Visa

Location: Washington, DC

Posted Dec 03, 2024

Visa, a global leader in payments and technology, is seeking a highly motivated MBA intern for its Product Partnerships team in Risk & Identity Solutions. The role offers opportunities to work on strategic initiatives, collaborate with various departments, and enhance product offerings in the fraud and risk space. Key responsibilities include conducting market research, analyzing data, developing partnership strategies, and supporting cross-functional teams. Visa values its employees, offering growth opportunities, a competitive salary, and comprehensive benefits. Basic qualifications include pursuing an MBA, strong communication and analytical skills, and the ability to work independently and collaboratively.

Senior Director, Program Management

Company: Shield AI

Location: Washington DC

Posted Dec 03, 2024

The PMO Lead will oversee a team of Program Managers and Technical Program Managers, ensuring the successful execution of large-scale efforts and rapid prototypes. The role requires strong leadership, collaboration, and analytical skills, with a proven track record of leading cross-functional teams and delivering results.

Director, Trade and Tax, Federal Govementment Relations

Company: Diageo

Location: Washington, DC

Posted Dec 03, 2024

Diageo, a leading premium alcohol company, is seeking a Federal Government Relations Trade and Tax lead. The role involves developing and delivering policy and advocacy strategy for federal government and international institutions. The successful candidate will have a deep understanding of trade and tax legislation, strong relationship building skills, and the ability to manage multiple tasks. Diageo values diversity and inclusivity, and the role requires a person with a broad range of skills and capabilities. The position reports to the Vice President of Government Relations and offers career-defining opportunities.

Sr. Quality Assurance Engineer II

Company: Fluence

Location: Washington DC

Posted Dec 03, 2024

Fluence is a global market leader in intelligent energy storage and optimization software. They are committed to transforming the way we power our world and provide a sustainable future. The company values diversity, creativity, and adaptability, and offers a range of benefits to its employees.

Assistant Manager Continuing Care Operations Capitol Hill Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 03, 2024

The role involves managing daily operations in NHS care areas, overseeing Case Management teams and patient services, ensuring quality patient care, and maintaining a positive patient experience. Key responsibilities include operational excellence, patient experience, staff engagement & development, financial stewardship, and compliance & emergency preparedness. The ideal candidate should have a minimum of 2 years of Case Management experience as a nurse, a Bachelor's degree in nursing, and a valid RN license. Preferred qualifications include experience as a clinical lead or supervisor in a long-term care environment and increasingly responsible operations experience.

Data Scientist

Company: Visa

Location: Washington, DC

Posted Dec 03, 2024

Visa, a global leader in payments and technology, is seeking a Data Scientist to join their Global Data Science group. The role involves using Visa's extensive data set to build solutions that impact business partners. Key responsibilities include brainstorming innovative data uses, communicating with clients, developing visualizations, and crafting products from analyses. The ideal candidate should have 2+ years of work experience, a degree in an analytical field, and proficiency in SQL, Excel, PowerPoint, Tableau, and statistical software. This is a hybrid role requiring 2-3 days in the office per week. The estimated salary range is $110,000 to $164,500 per year.

Director, Enterprise Communications – Culture and Change

Company: Visa

Location: Washington, DC

Posted Dec 03, 2024

Visa, a global leader in payments and technology, is seeking a Director, Enterprise Communications – Culture and Change. The role involves creating and driving employee engagement and communications strategies, supporting Visa's business priorities, culture initiatives, and large-scale change. Key responsibilities include developing bespoke communications plans, change rationales, and narratives, partnering with various teams, and leveraging digital assets for employee engagement. The ideal candidate should have extensive communications experience, preferably in fintech, with a deep understanding of communication as a change enabler and a proven track record in shaping strategies that align with company culture. The position is hybrid, requiring 2-3 set days in the office per week.

Summer Intern, Android Apps

Company: The Washington Post

Location: Washington, DC

Posted Dec 03, 2024

The Washington Post is seeking curious and creative interns for its Android application team, written in Kotlin. Interns will work on real production features, receive a paid hourly wage, and be part of exclusive events. The internship is based in D.C., with no housing provided. It's not a guarantee of a full-time job, but past interns have been hired. The Post values diversity and innovation.

Automation Lead IRS Experience

Company: Radiant Digital

Location: Washington DC

Posted Dec 03, 2024

The job description involves designing and building test harnesses, developing test automation libraries, and implementing QA processes to improve the overall testing cycle. The role requires participation in testing efforts, meetings, and offshore coordination, as well as building and configuring new interfaces to support testing activities.

Director, Program Management (R3036)

Company: Shield AI

Location: Washington DC

Posted Dec 03, 2024

The job posting is seeking a Director of Program Management to lead the development and delivery of transformative Artificial Intelligence AI for Shield AIs segment of products. The role involves program leadership, strategic shaping, team development, growth strategy, international markets, and project management. The ideal candidate should have a strong technical understanding, excellent communication skills, and experience in technical program management or managing product development lifecycles.

Teller PT - Maple Glen

Company: Wells Fargo

Location: Fort Washington, PA

Posted Dec 03, 2024

Wells Fargo is promoting a positive work environment, emphasizing career growth, robust benefits, and work-life balance. They are seeking a Teller in their Consumer, Small & Business Banking division. The role involves customer engagement, transaction processing, and relationship building. Required qualifications include customer interaction experience, while desired qualifications encompass customer service, tech education, and team collaboration skills.

Analyst, Policy Research & Intelligence, Global Public Policy

Company: General Motors

Location: Washington, DC

Posted Dec 03, 2024

General Motors' Global Public Policy (GPP) team seeks a Policy Research & Intelligence Analyst for their Global Strategic Initiatives (GSI) team. The role involves generating actionable policy insights for GM leaders, managing a cycle for research and intelligence production, conducting quantitative and qualitative research, stakeholder mapping, and content creation. The ideal candidate holds a Bachelor's Degree with 8+ years of professional experience in relevant fields, possesses strong analytical and communication skills, and thrives in a collaborative environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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