Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Network Administrator - Level II

Company: Pivot Path Solutions

Location: Washington DC

Posted Nov 23, 2024

Pivot Path Solutions is seeking a Level II Network Administrator to maintain and support their network infrastructure. The ideal candidate will have strong technical skills, a proactive approach to network management, and the ability to work collaboratively with other IT teams.

Solutions Analyst II, Remote

Company: Aledade

Location: Washington DC

Posted Nov 23, 2024

Aledade is a public benefit corporation that empowers independent primary care practices to deliver better care patients to and in thrive value-based care. The company offers innovative care programs, campaign support, and revenue services to help practices succeed.

Spring Analyst Associate Program

Company: Capstone

Location: Washington DC

Posted Nov 23, 2024

Capstone is a leading policy analysis and regulatory due diligence firm that offers a yearlong program for recent graduates and early career professionals to gain experience in policy research and strategy. The program provides exposure to a wide range of industries, geographies, and deals, and offers a competitive benefits package.

Operator A - USW 573

Company: TC Energy

Location: Washington DC

Posted Nov 23, 2024

TC Energy is seeking an Operator A to operate and maintain the Chantilly Compressor Station, ensuring efficient and safe operations. The successful candidate will reside within 30 miles of the station and have strong analytical and troubleshooting skills.

Pharmacy Technician

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 23, 2024

Kaiser Permanente is offering a Pharmacy Technician position with competitive wages, including a recent 9% increase and a $5000 sign-on bonus. The role involves supporting the pharmacy's daily workflow, ensuring timely and appropriate drug distribution, and maintaining patient safety. Essential responsibilities include typing prescriptions, processing refills, counting medications, and providing excellent customer service. The ideal candidate will have a pharmacy technician certification, knowledge of pharmacy law, and problem-solving skills. Preferred qualifications include prior experience and warehouse skills.

System Administrator - Level III

Company: Pivot Path Solutions

Location: Washington DC

Posted Nov 23, 2024

Pivot Path Solutions is seeking a highly skilled Level III System Administrator to manage and maintain server and network infrastructure. The ideal candidate will have extensive experience in system installation, configuration, maintenance, performance tuning, and security management.

OMB A-123 Audit Consultant

Company: Trilogy Federal

Location: Washington DC

Posted Nov 23, 2024

Trilogy Federal is seeking an experienced OMB A123 Audit Consultant to join their team. The ideal candidate will have a proven track record of experience with federal auditing or audit support. The position is remote with occasional domestic business trips.

Knowledge and Correspondence Manager (TS/SCI)

Company: Tau Six

Location: Washington DC

Posted Nov 23, 2024

Tau Six is seeking a Knowledge and Correspondence Manager to support a Department of Defense customer in Chantilly, VA. The role involves providing customer service, managing office data, and implementing custom automated workflows. The ideal candidate will have strong organizational and technical skills, and experience with knowledge management practices.

RN Case Manager - Liaison Nurse (Discharge Planning/UR) 1.0 FTE/Seattle WA (Swedish Cherry Hill) 5K SOB

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 23, 2024

Swish First Hill Campus in Seattle, WA is offering a $5K sign-on bonus for eligible external hires. The RN Case Manager - Liaison Nurse position involves discharge planning and follow-up care for Kaiser Foundation Health Plan of Washington patients. The role requires 40 hours per week, Monday through Sunday, with an every-other-weekend rotation. The Care Manager will work in two settings, focusing on optimal patient health outcomes and appropriate resource utilization. They will collaborate with primary care teams, specialty care teams, and medical providers to establish a patient-centered care plan. The position involves assessing patients, developing case management plans, coordinating interventions, and advocating for patient care needs. Basic qualifications include a Bachelor's degree, a Washington RN license, and Basic Life Support certification. Preferred qualifications include experience in utilization review, ambulatory case management, or disease management.

UI/UX Front End Engineer (remote)

Company: Element 84

Location: Washington DC

Posted Nov 23, 2024

Element 84 is a woman-owned small business that works with public, private, and nonprofit sector clients to develop geospatial data processing pipelines and build software that helps answer big questions about our health, our infrastructure, and our changing planet. They value diversity, equity, and inclusion, and offer competitive benefits and a flexible work schedule.

New Graduate Nurse Residency - Mercy Washington

Company: Mercy

Location: Washington, Missouri

Posted Nov 23, 2024

Mercy Washington is currently accepting applications for its Graduate Nurse Residency program. New graduates are eligible and can benefit from a sign-on bonus up to $15,000, relocation assistance up to $3,000, and loan forgiveness of up to $20,000. Other incentives include a stay premium program, education assistance, and comprehensive insurance. The program offers opportunities in various departments such as Cardiac Telemetry, Emergency Department, ICU, Medical Surgical, and Medical Surgical-Adults/Pediatrics.

Summer Analyst Associate Program

Company: Capstone

Location: Washington DC

Posted Nov 23, 2024

Capstone is a leading policy analysis and regulatory due diligence firm that offers a Summer Analyst Associate Program for recent graduates and early career professionals. The program provides exposure to a wide range of industries, geographies, and deals, and offers a competitive benefits package.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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