Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Radiologic Technologist

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 10, 2024

The role involves providing Radiology services to patients, ensuring high-quality imaging, and maintaining diagnostic equipment. Key responsibilities include performing quality radiographic and specialty images, positioning patients for optimal imaging, and adhering to safety standards. The job requires strong communication skills, a commitment to customer service, and strict adherence to radiation safety and infection control practices. A Graduate of an approved radiologic technology program is required, with a Certified Radiologic Technologist (Washington) license required at hire.

Senior Qualitative Research Analyst

Company: The Washington Post

Location: Washington, DC

Posted Nov 10, 2024

The Washington Post is seeking a Senior Qualitative Research Analyst to conduct primary research and provide insights to various business units. The role involves understanding audience behavior, preferences, and the effectiveness of media and advertising content. Responsibilities include managing qualitative research projects, conducting usability testing, and in-depth interviews. The ideal candidate should have a Bachelor's Degree and 5+ years of experience in a research role, expertise in qualitative research methodologies, and proficiency with UX research tools. The Post offers competitive benefits including medical, dental, vision coverage, pension, 401(k) match, vacation, sick leave, holidays, parental leave, mental health resources, and more. The salary range is $85,100.00 - $127,700.00 USD Annual.

Information Technology Specialist (INFOSEC)

Company: Other Agencies and Independent Organizations - Commission of Fine Arts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 10, 2024

The Commission of Fine Arts (CFA), founded in 1910, provides expert advice on design and aesthetics to federal and District of Columbia governments. It aims to maintain the dignity of the nation's capital. The vacancy can be used to fill additional positions. U.S. citizenship is required, along with a background check and direct deposit for payments. Applicants must meet Individual Occupational Requirements and Specialized Experience for the series they're applying to. This includes IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. For GS-13, at least one year of specialized experience equivalent to GS-12 is needed, involving sizing and configuring hardware, leading IT projects, contributing to IT security policies, and analyzing IT operations.

Foreign Affairs Officer – Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 10, 2024

This job posting is for a position in the Bureau of African Affairs, Office of Economic and Regional Affairs (AF/ERA), Commercial and Infrastructure Unit. The role reports to the Senior Commercial Officer and involves using OPM's Direct Hire Authority. Applicants must be U.S. citizens, obtain a Top Secret security clearance, pass a drug test, and E-Verify check. Qualifications include a bachelor's or graduate degree in relevant fields or equivalent experience. Specialized experience is required for GS-12 and GS-13 levels, including policy recommendations, international collaboration, economic data analysis, and infrastructure project support.

General Engineer (Facility Management)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 10, 2024

The Architect of the Capitol (AOC) is seeking a Facility Manager, Buildings and Grounds Supreme Court engineer. The role involves serving as a technical expert for facilities management, mechanical and electrical systems, operations, maintenance, utilities, quality assurance, and contract compliance. Requirements include U.S. citizenship, passing a drug test, meeting specialized experience criteria, and possessing a Bachelor's or higher degree. Specialized experience involves utilizing engineering knowledge for facility sustainment, project management, evaluating studies, communicating technical information, and serving as a Contracting Officer Technical Representative. The position offers comprehensive benefits, including health insurance, retirement system, paid leave, life insurance, and training opportunities.

General Manager 3 - Food

Company: Sodexo

Location: Washington, DC

Posted Nov 10, 2024

Sodexo is recruiting a General Manager 3 for the US Marine Corps Mess Hall 8th and I in Washington DC. This high-profile operation serves approximately 150,000 meals annually in a cafeteria-style setting. The successful candidate must have 3-5 years of operational management experience in high-volume food service, strong leadership skills, and a focus on customer service. Sodexo offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Contract Specialist - DIRECT HIRE

Company: Department of Transportation - Maritime Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 10, 2024

This job posting is for a procurement position within the Maritime Administration, involving tasks from simplified acquisitions to complex multi-million dollar negotiations. The role requires a U.S. citizen with specialized experience, who must submit an application and required documents by a specified deadline. The position involves travel, a probationary period, and potential for telework. Qualifications include specific experience in pre-award and post-award functions, reviewing requisitions, and interpreting contract terms. A bachelor's degree in relevant fields is required, with additional education and experience needed for higher grades.

Registered Nurse - Nurse Manager Primary Care

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Nov 10, 2024

The role involves a clinical expert providing direct patient care, coordinating care with a focus on patient education and satisfaction. The individual is self-directed, collaborates with interdisciplinary teams, and leads process improvement initiatives. Requirements include U.S. citizenship, passing a background check, physical exam, and vaccination programs. Qualifications necessitate English proficiency, nursing degree from an approved school, and current nursing registration. Grade determinations are based on scope, education, and dimensions of practice, leadership, veteran-driven care, professional development, and evidence-based practice.

Financial Economist (Market RAD), NB-0110-V.2 (Full Performance Level NB-VI)

Company: Department of the Treasury - Office of the Comptroller of the Currency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 10, 2024

This role, as a Financial Economist, involves providing advice and consultation through research, analysis, or modeling to assess bank's model risk management practices, compliance with laws, and understanding of financial institutions, consumer behavior, and markets. The position is in Supervision Risk and Analysis, Economic & Risk Analysis, Market Risk Analysis Division. Requirements include undergoing personnel vetting, a background investigation, and enrollment in Continuous Vetting and FBI's Rap Back service. Qualifications necessitate a degree in Economics with specific course hours, or equivalent experience. One year of specialized experience in economic research, supervision, or teaching is required. The role offers a comprehensive benefits package and is part of a bargaining unit.

Data Protection and Sovereignty Process Manager - Global Security Organization

Company: TikTok

Location: Washington, DC

Posted Nov 10, 2024

TikTok, a leading platform for short-form mobile video, is seeking a Process Manager for Data Protection and Sovereignty Solutions. The role involves developing, implementing, and improving data sovereignty processes, leading a team of operations employees, and collaborating with Legal and Engineering teams to ensure compliance with data privacy regulations. The ideal candidate should have in-depth knowledge of data privacy regulations, strong critical thinking skills, and a process-driven mindset. TikTok values diversity and inclusivity, aiming to inspire creativity and bring joy through its platform.

PROGRAM ANALYST (BILINGUAL)

Company: Other Agencies and Independent Organizations - Inter-American Foundation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 10, 2024

The Inter-American Foundation (IAF) is seeking a Program Analyst in the Office of Learning and Impact (L&I). This role involves generating strategic evidence from grantee data to strengthen programming and inspire supporters. The position requires fluency in English and Spanish, and may involve conducting interviews and written data exercises in Spanish. Qualifications include specialized experience or education equivalent to at least the GS-07 level, or a combination of both. The position also requires obtaining and maintaining FAC-COR certification. The role offers a comprehensive benefits package and flexible work schedule.

Electrician Supervisor

Company: Department of the Interior - National Park Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 10, 2024

This job posting is for a position in the Facilities Maintenance Branch of the National Mall and Memorial Parks. The role is designated as Emergency Essential and is open to the first 30 applicants or until 11/13/2024. Requirements include U.S. Citizenship, a valid driver's license, ability to wear a uniform, and possession of a current and valid State or District of Columbia Journeyman Electrician's license. The position involves operating a motor vehicle, working on-call, evenings, weekends, holidays, overtime, and shift work. The incumbent must also pass a background investigation and favorable adjudication. No substitution of education for experience is allowed for Wage Grade positions.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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