Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

QUALITY ASSURANCE SPECIALIST

Company: Department of the Army - Army National Guard Units

Location: East Wenatchee, Washington East Wenatchee, Washington

Posted Nov 09, 2024

The Washington Army National Guard is seeking a Quality Assurance Specialist for a permanent, excepted service position at the Army Aviation Support Facility 2 in East Wenatchee, Washington. The role involves quality control, quality inspection, contracting, purchasing, supply and storage, industrial planning, research, engineering, maintenance, and test evaluation. Applicants must have military grades E2-E7 and compatible Military Assignments: 15 Series. They must also be able to obtain a valid Washington state and military driver's license, a Government Travel Card (GTC), and maintain membership in the WA Army National Guard. The position requires ability to establish effective professional working relationships and may involve overtime. A high school diploma or GED is required, and veteran's preference does not apply to National Guard Technician positions.

Medical Records Technician (Coder)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 09, 2024

This job posting is for a position at the Madigan Army Medical Center Office of Patient Administration Records in Tacoma, Washington. Tacoma is described as a diverse city with a mix of urban and outdoor attractions. The role involves processing and maintaining medical records, extracting data for statistical reports, and coding diagnoses and procedures using ICD-10-CM and CPT. While not required, certifications from AHIMA or AAPC are highly desirable. The position is subject to various conditions including a probationary period, background investigation, and vaccination requirements. U.S. citizenship is mandatory, and direct deposit of pay is required.

Deputy Director of Project Management

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Department of Energy's Office of Manufacturing and Energy Management Supply Chain is seeking a dynamic, innovative executive for the role of Deputy Director for Project Management. The position requires U.S. citizenship, a clean background investigation, and completion of a public financial disclosure report. Applicants must have extensive executive leadership experience, demonstrated project management skills, and the ability to lead people and build coalitions. The application process is resume-based, and the resume must clearly document the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). No specific education requirements are stated.

CYP Lead - Clover CDC

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Nov 09, 2024

The text describes a position in a Child and Youth (CY) program, where the incumbent provides specialized developmental care and instruction for children and youth aged 6 weeks to 18 years. The role involves guidance, assistance, and mentoring for CY Program Assistants, working under the direction of a supervisor. The position requires a range of qualifications including knowledge of child development principles, skills in applying laws related to child abuse prevention, and the ability to train employees. The incumbent must also complete various checks and tests, including drug testing, background checks, and a pre-employment physical. The role is highly regulated due to its nature, with strict requirements for certifications, clearances, and adherence to Federal and State laws.

Health Technician (Chiropractic)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 09, 2024

This job posting is for a Health Technician (Chiropractic) position in the Physical Medicine and Rehab Department at Madigan Army Medical Center in Tacoma, WA. It's a direct hire solicitation with potential for salary negotiation for new federal service candidates. The role involves preparing patient treatment rooms, assisting with scheduling, and meeting specific qualifications such as a background investigation, fitness determination, and immunization screening. The position requires moderate to heavy lifting, BLS certification, and a pre-placement medical examination. US Citizens are eligible to apply, with qualifications based on education, experience, or a combination of both.

Support Associate Level IV

Company: CGI

Location: Washington, DC

Posted Nov 09, 2024

The Support Associate Level IV position involves providing comprehensive support to the customer service and adjudication departments. Key responsibilities include performing clerical tasks, utilizing office equipment and machinery for passport processing, and maintaining various databases. The role requires strong data entry skills, ability to multi-task, and excellent customer service. US Citizenship is mandatory due to government contract requirements. The position also involves training lower-level associates, interfacing with passport applicants, and handling urgent requests. The ideal candidate should have a Bachelor's Degree or equivalent experience, strong office software skills, and good hand-eye coordination.

Payroll Coordinator I - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Nov 09, 2024

The Payroll Coordinator I position at Aramark involves processing payroll payments, ensuring accurate Kronos timecards, handling union reporting, and CBA rate changes. Benefits include medical, dental, vision, retirement savings plans, and paid days off. The hourly rate ranges from $26.50 to $28, with potential for additional compensation. Responsibilities also include maintaining payroll archives, validating payment requests, and assisting with direct deposit entries. The role requires strong organizational skills, ability to work under pressure, and proficiency in Microsoft applications. Aramark values equal employment opportunities and fosters professional growth.

Program Analyst

Company: U.S. Department of State

Location: Washington, DC

Posted Nov 09, 2024

The job posting is for a position in the Division of Grants, Acquisitions and Procurement Policy (GAPP) of the Executive Office, Bureau of International Narcotics and Law Enforcement Affairs (INL). The role involves managing bilateral agreements, Federal Interagency Agreements, Personal Service Contracts (PSC), source and nationality waivers, and host government leases for INL's worldwide country programs. Key duties include participating in program planning sessions, establishing methods for program execution, evaluation, and advocacy, and directing the domestic and overseas INL Personal Services Contracts program. U.S. Citizenship is required, and the successful candidate must be able to obtain and maintain a Secret security clearance, pass random drug testing, and the E-Verify employment verification check. Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service, demonstrating knowledge of foreign affairs issues, program budgeting, annual program planning, and program planning, budgeting, contracting, and evaluation improvement.

Project Finance Specialist

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The U.S. International Development Finance Corporation (DFC) is seeking a Project Finance Specialist. The role involves handling new project financings from initial screening to closing and funding. Key requirements include U.S. citizenship, potential for foreign travel, and a secret security clearance. Specialized experience in international project financing, particularly in emerging markets, is necessary. The position offers a comprehensive benefits package and telework suitability.

PROGRAM ANALYST (PURCHASE CARD PROGRAM MANAGER)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for a PROGRAM ANALYST (PURCHASE CARD PROGRAM MANAGER) position at Departmental Offices, Management CFO - Management and Budget. The role involves designing, developing, and coordinating policy documents for the Purchase Card Program. Key requirements include U.S. Citizenship, successful completion of a background investigation, and compliance with federal ethics laws. Specialized experience is needed, particularly in gathering and analyzing data for the Charge Card Programs. The position offers competitive salaries, bonuses, incentive awards, and a comprehensive benefits package including health insurance, retirement program, and flexible work schedules.

Engineering Manager - Arc Cloud Platform Frameworks

Company: The Washington Post

Location: Washington, DC

Posted Nov 09, 2024

Arc XP, a cloud-based digital experience platform by The Washington Post, is seeking an Engineering Manager to lead development on its core rendering stack, including the PageBuilder Engine. This role involves working closely with various Arc product teams to enable innovative experiences and ensure a cutting-edge experience for Arc customers. The ideal candidate should have 6+ years of software engineering experience, 2+ years as a people leader, and expertise in AWS Lambda, serverless frameworks, React, and other relevant technologies. They should also possess strong leadership, communication, and project management skills.

Practical Nurse - Patient Aligned Care Team

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Richland, Washington Richland, Washington

Posted Nov 09, 2024

The Licensed Practical Nurse (LPN) supports the Patient-Aligned Care Team (PACT) in a Primary Care Outpatient Clinic, greeting Veterans, gathering data, and communicating it to the RN or provider. The LPN ensures smooth clinic flow by assisting Veterans through the clinic environment. Requirements include U.S. citizenship, graduation from an approved practical nursing school, active LPN licensure, and English proficiency.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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