Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Fraud Strategy Analyst

Company: Robinhood

Location: Washington, DC / Remote

Posted Nov 01, 2024

Robinhood Markets, a leading fintech company, is seeking a Senior Fraud Analyst to join its Credit Card Fraud & Risk team. The role involves managing fraud risk for the Robinhood Gold Card, developing fraud detection and prevention strategies, and collaborating with cross-functional teams. The ideal candidate should have strong quantitative analytical skills, experience in managing fraud defenses for consumer credit products, and proficiency in SQL, R, or Python. Robinhood offers competitive compensation, comprehensive health insurance, and a supportive work environment.

Advanced Practice Provider – Family Medicine

Company: MultiCare Health System

Location: Olympia, Washington

Posted Nov 01, 2024

MultiCare Health System is seeking a Nurse Practitioner for a thriving practice in the Pacific Northwest. The role offers competitive compensation, substantial benefits, and a supportive work environment. Candidates with experience preferred. MultiCare is known for its mission-driven culture, market leadership, and employee-centric approach, with a focus on respect, integrity, and excellence. The position includes opportunities for career growth, research, and wellness programs.

Sr. Associate, Product Management - Upmarket

Company: Capital One

Location: Washington DC

Posted Nov 01, 2024

The job posting is for a Product Management role at Capital One, requiring a candidate with a growth mindset, ability to work with diverse people, and passion for customer focus. The role involves collaborating with tech teams, conducting research, and developing features that utilize new technology.

Manager, Personal Training Programming and Development, Washington DC

Company: Equinox

Location: Washington, DC

Posted Nov 01, 2024

Equinox Group, a high-growth collective of influential lifestyle brands, is seeking a Movement, Nutrition, Regeneration (MNR) Manager. The role involves upholding the Equinox experience through education, programming, and trainer development. The MNR Manager will collaborate with various departments to foster a synergistic culture, drive professional development, and maintain brand standards. Key responsibilities include ensuring quality in Personal Training services, leading team culture, employee development, managing PT standards, and maintaining assessment room functionality. The ideal candidate should have a genuine interest in high-performance lifestyle, superior instructional skills, and the ability to create a positive team culture.

Targeting Specialist SME

Company: NTT DATA Services

Location: Washington, DC

Posted Nov 01, 2024

NTT DATA is currently seeking a Targeting Specialist SME for a position in Washington, DC. The role involves providing expertise in law enforcement, homeland defense, emergency preparedness, and security. Key responsibilities include assessing organizational baselines, working with senior government officials, guiding stakeholder engagement, identifying system inadequacies, participating in strategy sessions, and providing expert consulting. Basic qualifications include a BA degree, 10+ years of experience in Intelligence Analysis, and a Top Secret Clearance. NTT DATA is a global innovator in business and technology services, committed to diversity and inclusion.

Data Scientist (TS Clearance)

Company: IBM

Location: US Washington

Posted Nov 01, 2024

The job posting is for a Data Science and Business Intelligence Engineer to join IBM's dynamic team. The role involves creating and managing dashboards, reports, and data visualizations using PowerBI, automating workflows, and implementing predictive and prescriptive models.

Catering Coordinator

Company: Sodexo

Location: Washington, DC

Posted Nov 01, 2024

Sodexo offers a comprehensive employee benefits package and detailed job descriptions. As a Catering Coordinator, you'll serve as a point of contact for events, requiring strong communication skills, teamwork, adaptability, and a passion for maintaining a healthy and safe environment. Sodexo values its employees, providing opportunities for career growth and a flexible work environment.

Sr. Sales Executive, Digital Marketing (Central US)

Company: Thomson Reuters

Location: Washington, DC

Posted Nov 01, 2024

Thomson Reuters is seeking experienced Senior Sales Executives to join their FindLaw Field Sales Team. The role involves developing and growing new accounts within a base of small to mid-sized law firms, utilizing prospecting and consultative selling skills. The ideal candidate should have a Bachelor's degree, 4+ years of B2B online marketing, media sales, or digital marketing experience, and consultative sales experience. They should also have legal industry knowledge and technical aptitude. The company offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work. The target total cash compensation range is $182,000 - $371,800.

Help Desk/ Windows Support

Company: Prominent Edge

Location: Washington DC

Posted Nov 01, 2024

The company is looking for an Information Help Desk Windows Support in Gaithersburg MD to join their team. The job requires experience in supporting customers, writing documentation, and applying basic network concepts. The company offers great benefits, including paid time off, 401k matching, and comprehensive health care plans.

Cyber Security Expert

Company: IBM

Location: US Washington

Posted Nov 01, 2024

The job description highlights the importance of long-term relationships, collaboration, and innovation in IBM Consulting. The role involves working with clients across the globe, improving their hybrid cloud and AI journey, and making meaningful change. The company culture emphasizes curiosity, knowledge, and empathy, with opportunities for career growth and development.

RN Endoscopy SPU 4-10's New Contract Differentials Capitol Hill

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 01, 2024

The job involves providing comprehensive nursing care to patients, adhering to Kaiser Foundation Health Plan of Washington's standards and policies. The Registered Nurse is a key member of the healthcare team, responsible for patient assessment, care planning, and implementation. They collaborate with other healthcare professionals to ensure holistic patient care, including addressing psychosocial, cultural, and emotional needs. The role also involves health promotion, preventive measures, and patient education. The nurse must maintain a safe environment, adhere to infection control standards, and participate in quality assurance activities. Basic qualifications include an Associate's degree in Nursing, a Registered Nurse license, and certifications in Basic Life Support and Advanced Cardiac Life Support. Preferred qualifications include ambulatory care nursing experience, primary nursing or case management experience, and a Bachelor of Science in Nursing.

Mental Health Collaborative Care Clinician, Part Time (Hybrid) - Northgate

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 01, 2024

The job involves providing a wide range of clinical psychosocial services for adult and child members in various settings, including evaluation, counseling, education, advocacy, and resource brokering. The role requires collaboration with supervisors, care team providers, and allied health professionals to plan and direct individual patient treatment programs. Essential responsibilities include conferring with supervisors about members' progress, providing support to families, utilizing resources from public and private agencies, participating in program development, and reporting safety concerns. The position also involves instructing patients and families about treatment compliance, administering therapeutic interventions, and maintaining confidential records. Full licensure is expected within 3-4 years of hire.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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