Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

SecDevOps Technical Lead

Company: Leidos

Location: Washington, DC

Posted Oct 09, 2024

Leidos National Security Sector is seeking an experienced SecDevOps Lead to lead a diverse team of technical staff. The role involves ensuring continuous operation, maintenance, and security of an Intelligence Community customer's intelligence discovery website and application suite. Key responsibilities include enhancing and maintaining the CI/CD pipeline, automating infrastructure management, performing database administration, and developing scripts for automation. The candidate will also focus on leadership, information security, software development, tiered IT support, and maintaining government authority to operate (ATO) for critical platforms. The position demands a hands-on approach and collaboration with government leads and stakeholders.

Expert Partner & Associate Director, Large Capital Project Management

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 09, 2024

Boston Consulting Group (BCG) is seeking an experienced Partner or Associate Director for Large Capital Project Management (LCPM). The ideal candidate will have at least 15 years of experience in managing infrastructure projects, such as airport expansions, rail, road, or tunnel projects. They should possess a deep understanding of project delivery aspects, including delivery strategy, contracting strategy, value engineering, procurement de-risking, and construction excellence. The role involves leading client teams, contributing to case teams, supporting business development, and developing intellectual property. BCG offers competitive compensation, benefits including zero-premium medical, dental, and vision coverage, retirement contributions, and generous paid time off.

Infrastructure Support Manager

Company: ManTech

Location: Washington DC

Posted Oct 09, 2024

ManTech International is seeking a motivated Infrastructure Support Manager to join their team in the Chantilly, VA area. The role involves managing IT infrastructure, leading a team, and ensuring reliable and efficient operation of systems and services.

Broadcast Engineer, Post Production

Company: Warner Bros. Discovery

Location: Washington, DC

Posted Oct 09, 2024

Warner Bros. Discovery is seeking a Broadcast & IT Systems Engineer with a solid understanding of technology and practices necessary for maintenance and installation in a fast-paced production environment. The role involves collaboration with team members, clients, and support groups to troubleshoot and resolve issues with broadcast/multimedia systems and computers. The ideal candidate should possess a forward-thinking approach, anticipating challenges and initiating solutions. They must have a robust understanding of both private and public cloud architectures, and extensive experience in managing large-scale deployments. The candidate should also have a solid understanding of file system basics and be skilled in overseeing the entire lifecycle of hardware assets. The role requires shift work and on-call duties on a rotating schedule.

Sales Support Associate (Enterprise Sales)

Company: EVERFI

Location: Washington, DC

Posted Oct 09, 2024

EVERFI, a global technology company, is recognized for its social impact through education, addressing issues like financial wellness and mental health. Founded in 2008, it has reached over 41 million learners worldwide. The company has been honored as one of the World's Most Innovative Companies by Fast Company and featured on Fortune Magazine's Impact 20 List. EVERFI's Business Development Associate role involves supporting the Enterprise Revenue Team to acquire new customers and optimize sales for large enterprise accounts, contributing to the company's revenue goals. The role requires 1 year of sales experience, strong communication skills, and proficiency in Google Suite and Salesforce. EVERFI offers competitive benefits, a flexible work environment, and a focus on company values like 'Relationships First' and 'Demand Excellence'.

Endpoint Engineer

Company: Skyepoint Decisions

Location: Washington, DC

Posted Oct 09, 2024

SkyePoint Decisions, a leading Cybersecurity Architecture and Engineering firm based in Dulles, Virginia, is seeking an Endpoint Engineer. The role involves providing Tier 3 engineering support to Microsoft's cloud-based Intune endpoint management system, managing policy, app, and device configuration, and responding to complex incidents. The ideal candidate should have a Bachelor's degree in computer science or related field, 3+ years of experience in end-point management systems, an active Secret clearance, and U.S. citizenship. SkyePoint offers competitive compensation, benefits including health insurance, 401k matching, and a flexible work environment.

Mid-level C++ Developer

Company: CGI

Location: Washington, DC

Posted Oct 09, 2024

CGI is seeking a Mid-Level C++ Developer to join their dynamic team. The successful candidate will collaborate with the product team to create client-specific enhancements and improvements to their cutting-edge application. The role requires a BS in computer science or a related field, 4+ years of C++ experience, and 3+ years of Java experience. The position offers a competitive compensation range of $61,000.00 - $150,200.00, along with comprehensive benefits. CGI values ownership, teamwork, respect, and belonging, and offers opportunities for career growth and skill development.

Management Analyst II - CIV

Company: CGI

Location: Washington, DC

Posted Oct 09, 2024

CGI is seeking a Management Analyst II for the FSO office in DC. The role involves administrative support, security access permissions, financial obligations, escorting deliveries, customer service, property and asset management, inventory planning, and property lifecycle management. Required qualifications include relevant work experience, customer service skills, US citizenship, and ability to obtain a DOJ MRPT clearance. CGI offers competitive benefits including a Share Purchase Plan, 401(k), Paid Time Off, and health benefits. The company values ownership, teamwork, respect, and belonging, and encourages career growth and skill development.

CW Cyber Information Systems Analyst IV

Company: TIAA

Location: Washington, DC

Posted Oct 09, 2024

This job posting is for a Non-Employee CW role as a CW-Information Systems Analyst IV at TIAA's office in Charlotte, NC. The role involves performing moderately complex business planning, support, and project-related duties. The successful candidate will have 5+ years of experience in back-end development and dev-ops, strong programming skills in JAVA & Python, and experience with container solutions, CI/CD tools, and AWS. The role requires collaboration with various IT teams and business partners to research, design, develop, test, and deploy marketing review applications and reporting metrics. The job involves approving system scope, overseeing changes to existing system logic, and creating procedures to solve complex problems. The role is located onsite but currently remote, with an anticipated term of 18 months, potentially extendable.

Disclosure Representative (Intelligence Analyst 4)- 4501

Company: Alion Science and Technology

Location: Washington, DC

Posted Oct 09, 2024

HII-TSD is seeking a Disclosure Representative to support the Defense Intelligence Agency's (DIA) Centers and Offices at Bolling AFB, Washington, DC. The role involves providing strategic all-source analysis products and assessments across multiple disciplines, including regional stability, foreign military and security forces, insurgent organizations, counterterrorism, and counterintelligence. The representative will also prepare and process foreign disclosure requests, ensuring all sources have been identified and appropriate security classification markings are applied. The ideal candidate should possess in-depth knowledge and experience in IC and DoD policies and procedures for determining the releasability of classified information, and must maintain a TS/SCI Clearance with CI/Poly.

Digital Project Leader/Principal, ERP

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 09, 2024

Boston Consulting Group (BCG) is a leading global management consulting firm that specializes in business strategy, digital transformation, and organizational change. The firm, founded in 1963, pioneered business strategy and now helps clients with total transformation, including digital agendas and business transformation. BCG emphasizes blending digital and human capabilities, with diverse global teams delivering solutions through management consulting, technology, design, and corporate ventures. As a TDA Project Leader/Principal focused on ERP, you will lead a team advising clients on Enterprise Systems strategies, emphasizing next-generation ERP solutions for digital agendas and business transformation. Key responsibilities include transformation of technology functions, AI and innovation, and new ways of working. BCG values actionable insights, high standards, and continuous learning. The ideal candidate has 5+ years of digital experience, 3-5 years of consulting experience, and expertise in functional process areas, business cases, analytical thinking, and industry alignment. Strong relationship building, leadership, and communication skills are essential. BCG offers a comprehensive benefits package, including zero-premium health insurance, dental and vision coverage, retirement contributions, and paid time off.

Sr. Sales Manager (Global Starlink Enterprise Sales) - North America

Company: SpaceX

Location: Washington, DC

Posted Oct 09, 2024

SpaceX, a company founded on the belief of human exploration of the stars, is currently hiring a Sr. Regional Sales Manager for Starlink Enterprise Sales in North America. The role involves meeting revenue targets, identifying and securing new enterprise customers, and working with cross-functional teams. The ideal candidate should have a strong sales track record, preferably in the satellite/telecommunications sector, and be willing to travel approximately 50% of the time. The compensation package includes a base salary, potential long-term incentives, and comprehensive benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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