Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Financial Specialist - DIRECT HIRE

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The job description is for a Financial Specialist at the Federal Transit Administration, providing support to the agency in enhancing stewardship, accountability, and organizational excellence.

Data Scientist (Information Analyst)

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The text describes a Data Scientist's role within the Federal Aviation Administration, researching and analyzing data for aviation safety projects.

Information Technology Specialist

Company: Department of Agriculture - Office of the Chief Economist

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the US Department of Agriculture's Office of the World Agricultural Outlook Board.

Family Advocacy Program Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Kitsap County, Washington Kitsap County, Washington

Posted Sep 29, 2024

The Family Readiness Division Fleet and Family Support Program provides information, referral, education, and training to facilitate operational readiness and personal and family self-sufficiency.

Data Quality Analyst

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Data Quality Analyst position is located in the Office of the Director Training Branch MultiDoor Dispute Resolution Division of the District of Columbia Superior Court. The role provides performance measurement, monitoring, analysis, and reporting services in support of division programs.

Management Analyst (Technical Portfolio Management Analyst)

Company: Judicial Branch - Administrative Office of the U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Department of Technology Services Enterprise Project Services Division provides support to the Associate Director for Technology Services and the Chief of Staff in providing oversight and management for the administrative functions of the judiciary's national information technology program.

Information Technology Specialist

Company: Department of Agriculture - Office of the Chief Economist

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the US Department of Agriculture's Office of the World Agricultural Outlook Board.

Director, Office of Site Remediation Enforcement

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This Senior Executive Service SES position is in the Office of Enforcement and Compliance Assurance. The position is office-centered and requires physical presence at the duty station. EPA offers work-from-home and work schedule flexibilities.

Maintenance Mechanic

Company: Department of the Interior - National Park Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The primary purpose of the position is to perform building and utility maintenance and operation duties.

PROGRAM ANALYST

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 29, 2024

This flyer notifies applicants of anticipated vacancies and provides instructions on how to apply. It also mentions the Direct Hire Acquisition Authority BusinessTechnical Mgmt and the competitive service.

HEAVY MOBILE EQUIPMENT MECHANIC

Company: Department of the Air Force - Air National Guard Units

Location: Camp Murray, Washington Camp Murray, Washington

Posted Sep 29, 2024

This is a job posting for a Heavy Mobile Equipment Mechanic position in the Washington Air National Guard.

Supervisory Pretrial Services Officer (Deputy Assistant Director of Pre-Release and Testing)

Company: Court Services and Offender Supervision Agency for DC - Pretrial Services Agency

Location: Washington DC

Posted Sep 29, 2024

The Office of PreRelease and Testing is looking for an individual to serve as the Deputy Assistant Director. The role involves supervisory or leadership skills in a criminal justice or human services program environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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