Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

PHYSICAL SCIENTIST (SENIOR MATERIAL PROGRAM MANAGER INTERDISCIPLINARY)

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is for a Physical Scientist Senior Material Program Manager Interdisciplinary at the Bureau of Engraving and Printing, responsible for overseeing material life cycle, qualification of sources, and management of suppliers and manufacturing processes.

INVESTIGATIVE ASSISTANT

Company: Department of Defense - Defense Counterintelligence and Security Agency

Location: Tacoma, Washington Tacoma, Washington

Posted Sep 29, 2024

The incumbent serves as an Investigative Assistant in the Federal Investigative Program of DCSA, performing technical and administrative duties.

Human Resources Assistant (Recruitment & Placement)

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The mission of the DOJ is to uphold the rule of law, keep the country safe, and protect civil rights. The OJP's mission is to increase public safety and improve the fair administration of justice across America through innovative leadership and programs.

Senior Product Owner #5476

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 29, 2024

The Senate Sergeant at Arms is seeking a Senior Product Owner. The vacancy announcement and application can be found on the United States Senate Career Page.

Program Coordinator (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Federal Highway Administration

Location: Olympia, Washington Olympia, Washington

Posted Sep 29, 2024

This position provides primary management support to a Division office and customers by planning, performing, and coordinating all functions necessary for efficient operation.

Mechanical Engineer

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located in the Architect of the Capitol AOC Utilities and Power Plant Operations, providing a unique opportunity to support the mission and serve as a Mechanical Engineer.

Advanced Practice Nurse (Administrative)

Company: Court Services and Offender Supervision Agency for DC - Court Services and Offender Supervision Agency for DC - Agency Wide

Location: Washington DC

Posted Sep 29, 2024

The position is located in the Office of Behavioral Interventions, overseeing evidence-based assessments, evaluations, and cognitive behavior interventions to mitigate recidivism risk factors and sustain positive change.

Physician (Ophthalmologist)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

The Ophthalmologist will support the safety occupational health and fire protection program by the application of approved standards regulations practices and work methods.

Senior IT Specialist (INFOSEC), CG-2210-14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Division of Finance Administrative Management Staff AMS Washington DC of the Federal Deposit Insurance Corporation FDIC and is responsible for managing the development and implementation of FDIC's Information Security Management Program within the Chief Financial Officer Organization CFOO.

Financial Management Specialist

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

AFM130 Branch manages the development and delivery of financial management training courses and provides customer support.

IT Specialist (SYSADMIN/CUSTSPT)

Company: Department of Energy - Bonneville Power Administration

Location: Pasco, Washington Pasco, Washington

Posted Sep 29, 2024

The position is for a senior Field IT Specialist responsible for providing comprehensive IT assistance and leading IT-related service support and resource policies.

Management Analyst (DIRECT HIRE)

Company: Department of Transportation - Federal Motor Carrier Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position will assist in completing congressional reports, casework, and preparation for congressional hearings.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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