Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Software Engineer Intern (Summer 2026)

Company: Dropbox

Location: USA

Posted Dec 16, 2025

This job posting highlights a Software Engineering Intern role at Dropbox with opportunities for high-impact projects, collaboration with professionals, and mentorship. It outlines responsibilities, team matching processes, and compensation details for the Summer 2026 internship.

Senior Compliance Analyst

Company: HubSpot

Location: USA

Posted Dec 16, 2025

HubSpot's Compliance Assurance team seeks innovative IT audit professionals to enhance digital trust through risk management and compliance solutions, offering collaborative opportunities and competitive benefits.

Senior Software Engineer - New Markets & Models

Company: Grow Therapy

Location: USA

Posted Dec 16, 2025

Grow seeks a fullstack engineer to build systems for new partnerships and growth. The role offers high-impact work with strategic influence and national scale opportunities.

Platform iOS Engineer (Sync, Collaboration)

Company: Goodnotes

Location: Asia,Europe

Posted Dec 16, 2025

The text outlines Goodnotes' core values emphasizing innovation, user-centricity, and ownership. It describes the role of a Platform iOS Engineer, highlighting responsibilities like designing scalable solutions and building sync engines. The company emphasizes a collaborative culture, learning opportunities, and benefits such as remote work flexibility, medical insurance, and equity. Technical requirements include Swift expertise and experience with distributed systems.

Senior Product Analyst

Company: Grafana Labs

Location: USA

Posted Dec 16, 2025

This job posting highlights a remote Senior Product Analyst role at Grafana Labs with opportunities to work on analytics tools, collaborate with cross-functional teams, and contribute to open-source documentation. The position offers competitive compensation, RSUs, and a focus on measuring documentation effectiveness. Requirements include SQL skills, experience with analytics tools, and collaboration across teams.

Implementation Integrations Analyst I

Company: Tekion

Location: USA

Posted Dec 16, 2025

This job posting describes an Integration Analyst role with responsibilities including cross-functional collaboration, integration process management, and system maintenance. The position requires technical expertise in software integration and offers competitive compensation, comprehensive benefits, and opportunities for career growth. It emphasizes a dynamic work environment with a collaborative culture and potential to work with innovative technologies.

Senior/Lead Javascript Developer

Company: Upwork

Location: Europe

Posted Dec 16, 2025

Upwork's job posting highlights their global platform, a Senior Software Engineer role with extensive tech requirements, and commitment to diversity. The position emphasizes collaboration, scalability, and professional growth while promoting inclusive workforce practices.

Senior Product Analyst

Company: Grafana Labs

Location: Germany

Posted Dec 16, 2025

This job posting describes a fully remote Senior Product Analyst role at Grafana Labs in Germany, focusing on analytics for documentation artifacts, collaboration with cross-functional teams, and measuring documentation effectiveness. It highlights competitive compensation and opportunities to work with tools like Grafana, BigQuery, and dbt, while emphasizing open-source contributions and shared ownership through RSUs.

Senior Principal - Risk & Captive Management

Company: Airbnb

Location: USA

Posted Dec 16, 2025

This job description outlines a Senior Principal Risk & Captive Management role at Airbnb, focusing on global insurance strategy, product innovation, and leadership. The position requires 12+ years of experience, actuarial licensing, and expertise in risk management. Airbnb emphasizes diversity and inclusion in hiring.

Lead Program Manager - Pricing Operations

Company: HubSpot

Location: USA

Posted Dec 16, 2025

This role offers strategic impact at scale, focusing on pricing governance and cross-functional collaboration to drive customer value and revenue growth. Competitive compensation and growth opportunities are highlighted.

Director, Regional Sales - New Business

Company: GitLab

Location: USA

Posted Dec 16, 2025

This role involves leading a sales team, developing strategies, and collaborating with departments to drive new business growth.

Strategic Finance Associate

Company: Dropbox

Location: USA

Posted Dec 16, 2025

This job description outlines a Strategic Finance role at Dropbox, emphasizing responsibilities like financial modeling, strategic decision analysis, and cross-functional collaboration. It highlights requirements such as financial modeling skills, data analysis experience, and preferred qualifications in SaaS and SQL. The role offers leadership exposure and involvement in high-priority business initiatives.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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