Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Federal Enterprise Account Manager- Strategic Accounts (DC Metro)

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a job role for an Enterprise Account Manager requiring sales expertise in enterprise accounts, collaboration with partners like IBM and RedHat, and experience in specific government sectors. It outlines responsibilities such as pipeline generation, customer adoption, and strategic sales, along with educational and technical requirements.

Technology Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job posting highlights IBM's opportunity to work on transformative technologies and prestigious events like The Masters and Wimbledon. The role emphasizes collaboration, innovation, and delivering impactful digital fan experiences through project management and cross-functional teamwork.

Software Developer

Company: IBM

Location: Lucknow, IN

Posted Dec 15, 2025

The text highlights IBM's recruitment of skilled software developers for critical projects, emphasizing their role in creating industry-leading solutions and contributing to global initiatives. It outlines required technical expertise, tools, and the importance of automation and collaboration in high-profile projects.

Technical Consultant-AIOps

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role as an AIOps Technical Consultant at IBM, focusing on driving digital transformation through AI and ML techniques. The position involves assessing client infrastructure, implementing AIOps platforms, and optimizing IT operations to enhance reliability and efficiency. Required skills include programming languages, NLU/NLP techniques, and certifications in ITIL/DevOps.

Application Developer-Microsoft Middleware

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, focusing on hybrid cloud and AI solutions. It outlines responsibilities like software development, integration tasks, and collaboration with clients. Required skills include SAP BTP, Microsoft BizTalk, and cloud platform expertise, with preferred experience in SAP HANA Cloud and API testing tools.

Package Consultant-SAP HANA FIN FICA

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on long-term client relationships and collaboration with global innovators. It highlights opportunities to work on hybrid cloud and AI projects, with responsibilities including SAP FICA implementation and project leadership. Required qualifications emphasize technical expertise in SAP Hana and experience with configuration, testing, and post-go-live support.

Package Specialist-Oracle Business Analytics

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and the role of a consultant as a trusted advisor. It outlines responsibilities, required skills, and career growth opportunities within IBM's ecosystem.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, hybrid cloud and AI innovation, and technical expertise in full-stack development with Azure and cloud-native technologies.

IT Recruiter (Process Delivery Specialist)

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

IBM Services seeks a Recruitment Specialist with experience in bulk hiring and ATS management. The role involves sourcing, screening, and coordinating candidates globally, emphasizing innovation and excellence through technology-driven methodologies.

Package Consultant-SAP HANA SCM SD

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves collaborating with clients on SAP SD implementations, leading projects, and requiring a bachelor's degree with SAP experience. The position emphasizes technical expertise, system solutions, and working within IBM's ecosystem to drive innovation.

Quality Engineer-FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves working with clients on hybrid cloud and AI projects, requiring expertise in testing and automation tools. It offers opportunities for innovation and collaboration with global teams.

Application Developer-SAP Enterprise Integration

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

IBM Consulting offers a career focused on innovation and collaboration, emphasizing client relationships, technical expertise, and professional growth through strategic projects and global partnerships.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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