Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Quality Engineer-FullStack

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This text describes a Full Stack Tester role with responsibilities spanning test leadership, automation, performance testing, data validation, and collaboration with cross-functional teams. It outlines required technical skills, tools, and educational qualifications for the position.

Senior Managing Consultant

Company: IBM

Location: Riyadh, SA

Posted Dec 12, 2025

This text describes a senior consulting role focused on leading Salesforce transformations, driving sales growth, and delivering large-scale digital solutions. It emphasizes collaboration with clients, ecosystem partners, and IBM teams to achieve strategic objectives while maintaining compliance and delivering high-value outcomes.

IBM Chile 2025 Future Club - Sales Internship

Company: IBM

Location: SANTIAGO DE CHILE, CL

Posted Dec 12, 2025

IBM's Future Club internship offers technical training and collaboration opportunities for students, emphasizing career growth and impactful client solutions through innovative approaches and experiential learning.

Salesforce Developer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 12, 2025

This job description highlights a career in IBM Consulting with opportunities for global client collaboration, hybrid cloud and AI innovation, and professional growth. The role emphasizes technical expertise in Salesforce development, teamwork, and mentorship, while offering training and career advancement prospects.

AI Engineer for Client Engineering FSM

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This text outlines the role of an AI Engineer focusing on developing AI solutions, collaborating with cross-functional teams, optimizing performance, engaging with clients, and continuous learning. It emphasizes career growth, technical expertise, and contributing to successful AI implementations.

Data Governance Lead

Company: IBM

Location: Heredia, CR

Posted Dec 12, 2025

The role involves data governance analysis, collaboration with stakeholders, and requires experience in data policies. It offers technical expertise and innovation opportunities in enterprise data strategies.

Jovem aprendiz (Belém)

Company: IBM

Location: NO City, BR

Posted Dec 12, 2025

IBM's Jovem Aprendiz program offers young people career opportunities, skill development, and inclusion. It targets students and recent graduates with specific age and socioeconomic criteria, aiming to foster growth and address societal challenges.

Data Engineer (Python/SQL)

Company: IBM

Location: Heredia, CR

Posted Dec 12, 2025

This text describes a job opening for a Data Engineer at Hakkoda, an IBM company specializing in Snowflake Data Cloud solutions. The role involves designing data pipelines, working with cloud platforms, and collaborating with clients. Requirements include experience with SQL, Python, and cloud data platforms, along with agile teamwork skills.

Quality Engineer-FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

This job description outlines a Middleware Testing Practitioner role at IBM Consulting, emphasizing technical expertise, automation tools, and experience in testing solutions. It lists required education, technical skills, and preferred qualifications for the position.

Application Developer-Cloud FullStack

Company: IBM

Location: Pune, IN

Posted Dec 12, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, requiring technical expertise in Java, React, and cloud platforms. It emphasizes innovation, stakeholder collaboration, and continuous learning.

DevOps Infrastructure Specialist - Defence

Company: IBM

Location: Cheltenham, GB

Posted Dec 12, 2025

The text promotes IBM CIC's career opportunities, highlighting benefits like professional growth, training programs, flexible work arrangements, and a supportive culture. It emphasizes collaboration, innovation, and career development while outlining technical requirements for a Senior DevOps Infrastructure Specialist role.

SAP FI Consultant (Hana)

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This role involves implementing SAP HANA solutions for clients, collaborating with industry experts, and leveraging IBM's technology to drive innovation and client success through strategic partnerships and technical expertise.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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