Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Procurement Sourcing Professional - Brasil

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 11, 2025

The text describes a job opening for a Strategic Sourcing Professional in Latin America, outlining responsibilities such as developing procurement strategies, managing supplier relationships, and collaborating with cross-functional teams. It specifies required qualifications including language proficiency, educational background, and experience in procurement processes.

Application Developer-Process Management (BPM)

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, innovation, and impactful work. Responsibilities include software development, problem-solving, and Agile learning, with requirements for technical expertise in Microsoft technologies and BPM tools.

Microwave Design Engineer

Company: IBM

Location: Yorktown Heights, US

Posted Dec 11, 2025

IBM is seeking a quantum design engineer to develop advanced microwave circuits for quantum computing systems, requiring expertise in RF filter design, EM modeling tools, and superconducting circuits. The role emphasizes collaboration with multidisciplinary teams and proficiency in tools like Ansys HFSS and Keysight ADS.

Technical Support Professional

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 11, 2025

This job posting describes a remote support engineer role requiring Linux storage and Kubernetes expertise, with responsibilities including customer support, troubleshooting, and collaboration. It outlines educational requirements, technical skills, and preferred experience in specific technologies.

Software Developer Intern 2026 (6 - 9 months)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

IBM Ireland is seeking innovative developers to shape the future of AI and cloud technology through impactful projects. The role offers collaboration with industry leaders, endless growth opportunities, and a dynamic environment for career advancement. Applicants will contribute to cutting-edge solutions while fostering creativity and technical excellence in a global tech ecosystem.

OpenSearch Engineer

Company: IBM

Location: San Jose, US

Posted Dec 11, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions at IBM, emphasizing collaboration with open-source projects and career growth. The role involves developing features for DataStax AI PaaS, integrating technologies like OpenSearch and Cassandra, and contributing to community-driven projects.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description outlines a role at IBM Consulting's delivery centers requiring technical expertise in SAP CPI, configuration management, communication skills, and flexibility across time zones. It specifies educational qualifications and experience in software development, testing, and data migration activities.

Business Development Executive - Oracle

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job description outlines a Business Development Leader role at IBM, focusing on identifying business opportunities, collaborating with Oracle, and driving revenue growth through strategic initiatives. The position requires skills in sales, technology, and relationship management, with travel involved.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Mumbai, IN

Posted Dec 11, 2025

This job description highlights a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, strategic SAP solutions, and opportunities for skill development. It outlines requirements for experience in SAP FICO implementations and emphasizes the impact of the role on client success.

2026 Intern – UI/UX Design

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 11, 2025

This internship offers a unique opportunity to work at IBM's Marketing Communications team, focusing on UIUX design for the IBM.com platform. The role involves collaborative projects, mentorship, and exposure to hybrid cloud and AI innovations. Candidates must be available for specific dates and have relevant design skills.

Application Developer-DevOps

Company: IBM

Location: Kochi, IN

Posted Dec 11, 2025

This text describes a consulting role at IBM focusing on client collaboration, technical innovation, and expertise in hybrid cloud and AI solutions. It outlines responsibilities involving mobile solution design, automation, and agile development, along with required and preferred technical skills in Ansible, scripting, and cloud technologies.

Thermal Lab Tech Apprentice

Company: IBM

Location: HOPEWELL JUNCTION, US

Posted Dec 11, 2025

The text describes an IBM apprenticeship program offering hands-on experience, mentorship, and career growth opportunities. It emphasizes learning, innovation, and professional development through structured training and collaboration with experienced engineers.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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