Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Infrastructure Specialist-Azure DevOps

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This job description outlines a role at IBM Consulting's delivery centers, requiring technical expertise in DevOps, Python, Kubernetes, and Docker. It emphasizes education qualifications and experience in application security, distributed systems, and CI/CD tools.

Delivery Consultant, CICS

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This text describes a role at IBM Technology Expert Labs emphasizing collaborative innovation, technical expertise, and career growth. It highlights world-class services, positive impact on clients, and a supportive learning culture. The position requires specialized knowledge of IBM Z systems, CICS, and zOS programming, while offering opportunities to solve complex challenges and advance professionally.

Software Engineer - Open Search

Company: IBM

Location: San Jose, US

Posted Dec 10, 2025

This text promotes an IBM Software career opportunity focusing on AI-powered cloud-native solutions, emphasizing innovation, collaboration with open-source projects, and professional growth. It highlights roles in developing OpenSearch capabilities, working with Apache Cassandra, and contributing to open-source communities while requiring expertise in Java, distributed systems, and cloud technologies.

Technical Lead TS/SCI W/FSP

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth opportunities. It highlights required expertise in technical leadership, system design, and security compliance, while promoting a culture of curiosity and continuous learning.

Application Developer-Oracle Cloud Reports

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 10, 2025

IBM Consulting offers career opportunities focused on client collaboration, innovation, and technical expertise. The role requires skills in Oracle Cloud reporting and problem-solving, with a culture emphasizing growth and creativity.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This text describes a career opportunity in IBM Consulting focusing on long-term client relationships and digital transformation through agile methodologies. It outlines responsibilities involving HR system management, complex transactions, and compliance with client standards. The role emphasizes collaboration, problem-solving, and technical expertise in SAP HRMS and MS Excel, while highlighting career growth and strategic partnerships within IBM's ecosystem.

Java Software Developer - Product Operations Lead for Red Hat build of Apache Camel (m/f/x)

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

The role involves collaborating on AI-powered cloud-native solutions, customer-focused development, and technical expertise in Java and Apache Camel, with opportunities for growth and innovation.

Software Strategy and M&A Summer Intern - New York, NY

Company: IBM

Location: New York, US

Posted Dec 10, 2025

The Software Strategy and MampA intern will support growth initiatives, develop strategies, and collaborate with cross-functional teams. Key skills include data analysis, communication, and teamwork. The position is located in New York or Cambridge with mentorship opportunities.

SAP ABAP Developer (HANA)

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in SAP HANA development. It outlines role responsibilities, required skills, and professional growth opportunities within IBM's ecosystem.

Application Database Administrator-NoSQL Cloud Databases

Company: IBM

Location: Navi Mumbai, IN

Posted Dec 10, 2025

The role involves designing mobile solutions using Cassandra, collaborating with teams, and ensuring database performance and reliability through troubleshooting and continuous improvement.

Professional Services Sales Consultant (f/m/x)

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job description highlights a career opportunity at IBM Software focusing on innovation, team collaboration, and professional growth. The role emphasizes transforming customer challenges into industry-leading solutions, with a strong emphasis on cloud-native AI technologies and global career opportunities. Responsibilities include sales pipeline management, customer engagement, and solution architecture, requiring expertise in technology sales and cross-functional collaboration.

Application Developer-Oracle Cloud Reporting

Company: IBM

Location: Hyderabad, IN

Posted Dec 10, 2025

The text describes a consultant role at IBM Consulting, emphasizing technical expertise, client collaboration, and innovation in delivering solutions. It outlines responsibilities such as developing user-centric solutions, managing risks, and ensuring timely delivery. Required qualifications include experience with Oracle technologies and cloud implementations, while preferred skills involve advanced technical training and integration expertise.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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