Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

DevOps Engineer

Company: IBM

Location: Vilnius, LT

Posted Dec 09, 2025

IBM seeks a DevOps engineer to lead innovative projects, offering competitive salaries, global opportunities, and professional growth. The role involves cloud solutions and collaboration with clients.

Support Engineer

Company: IBM

Location: Noida, IN

Posted Dec 09, 2025

This text promotes an IBM Software career role emphasizing innovation, team collaboration, and professional growth opportunities. It highlights contributions to cloud-native solutions, customer support responsibilities, and required technical expertise for a Support Engineering position with IBM and HashiCorp.

Senior Solution Architect – Digital Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a senior role requiring expertise in PLM and Digital Engineering, emphasizing collaboration, technical leadership, and innovative solutions for complex business challenges. The position involves mentoring teams, defining architectural solutions, and driving digital transformation initiatives with a focus on efficiency and strategic impact.

Industry Consultant-Life Sciences

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving technical expertise delivery, client collaboration, and project management responsibilities. It specifies educational requirements, industry experience, and skills needed for insurance-related solutions and system impact analysis.

General Accounting Professionals

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description outlines the role of a General Ledger Accountant at IBM, including responsibilities like financial record management, reconciliation, and intercompany processing, along with required skills and qualifications.

Payroll Project Manager

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

This role involves creating sustainable project plans for payroll implementations, managing resources, ensuring project goals and timelines are met, and maintaining transparent communication with stakeholders. It requires experience in project management, organizational skills, and a customer-focused approach.

Software Engineer Ruby on Rails (3scale)

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

This job description outlines a Software Developer role at IBM, emphasizing opportunities to contribute to API Management development and work with technologies like Docker, OpenShift, and Ruby on Rails. The position requires expertise in software development, testing, and automation, along with collaborative skills in cloud-native and distributed systems environments.

Entry Level Product Manager - Global Asset Recovery Services

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 09, 2025

This text promotes an IBM product management internship opportunity emphasizing collaboration, innovation, and growth. It highlights roles in cross-functional teamwork, process optimization, and impactful project contributions while outlining educational and experiential requirements.

Network Deployment Engineer

Company: IBM

Location: Williston, US

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud/AI innovation, and professional growth through technical expertise and creative problem-solving in network infrastructure deployments.

Business Analyst

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job posting seeks a detail-oriented Business Analyst with 3.5+ years of experience in process mapping, documentation, and cross-functional collaboration. Key requirements include proficiency in Jira/ServiceNow, Agile methodologies, and data visualization tools like Power BI/Tableau. The role emphasizes analytical skills, communication, and project execution in a team-oriented environment.

Junior Java Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, collaboration with global clients, and professional growth through technical expertise and Agile methodologies. It emphasizes opportunities to work with cutting-edge technologies and contribute to impactful solutions.

Project Manager - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and project leadership. It highlights required skills like Japanese fluency and emphasizes working with strategic partners and technology platforms to drive client impact.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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