Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

金融業界向け Application Architect

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

IBM Consulting offers roles in hybrid cloud and AI projects, emphasizing collaboration, innovation, and professional growth with clients globally. The position involves managing IT projects, ensuring quality delivery, and leveraging technology platforms to drive digital transformation for financial industry clients.

Application Developer-Java & Web Technologies

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM Consulting offers a career focused on global client collaboration and innovation in hybrid cloud and AI. Roles involve developing high-performing solutions with cutting-edge technologies, emphasizing problem-solving and stakeholder engagement.

Lead Network Software Engineer

Company: IBM

Location: Sofia, BG

Posted Dec 09, 2025

IBM seeks a Lead Network Software Engineer to drive innovation in network automation and AI integration, emphasizing collaboration and cutting-edge solutions. The role involves mentoring teams, developing automation tools, and working with industry-leading technologies while contributing to global projects.

Business Transformation Consultant - Asset Management

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and professional growth through technology platforms and strategic partnerships.

Data Engineer-Data Platforms

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving cloud application development, technical leadership, and expertise in AWS, Java, and container technologies. It specifies educational requirements and preferred skills for developers working on client projects.

Backend Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a Backend Developer role at IBM's Z Hyper Protect Servers team, focusing on innovative solutions, agile development, and collaboration with customers. Required skills include Linux, Python, Golang, and cloud technologies, with a strong emphasis on quality and teamwork.

Master@IBM: Hardware Verification (f/m/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 09, 2025

The text promotes IBM's MasterIBM study&work program, highlighting opportunities to combine a Master's degree with hands-on experience at IBM, financial support, career growth, and innovative project topics like AI-driven project management and cloud-based simulations.

Digital Technical Specialist – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's job posting highlights opportunities to collaborate on innovative solutions, leverage technical expertise, and contribute to impactful projects. The role emphasizes growth, client success, and a supportive environment with comprehensive training. It positions the Digital Technical Specialist as a key player in driving technological advancements and building strong client relationships.

Procurement Operations Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a procurement role at IBM with responsibilities including managing purchase orders, supporting procurement activities, and maintaining records. It emphasizes skills like communication, multitasking, and a positive attitude, while highlighting opportunities to innovate and solve complex problems in a collaborative environment.

Application Consultant - ServiceNow

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers extensive career growth opportunities, supportive work environments, and comprehensive benefits including training programs, flexible working arrangements, and career development resources. The role emphasizes innovation, client collaboration, and technical expertise in ServiceNow implementations.

AI Application Architect

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, innovative systems design, and expertise in data architecture. It outlines required skills in cloud platforms, machine learning, and generative AI, highlighting opportunities for impactful work with global clients.

Application Developer-SAP Commerce

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI solutions, requiring expertise in SAP and Java frameworks, with opportunities for career growth through IBM's technology platforms and innovation centers.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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