Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Junior Front-end Developer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

This job description outlines a role involving new feature development, code reviews, cross-functional collaboration, and maintaining services. Required skills include React, TypeScript/Node.js, REST APIs, and Agile methodologies, with preferences for GraphQL, Terraform, and AI-assisted development.

Product Manager, Inventory Optimization

Company: IBM

Location: Ahmedabad, IN

Posted Dec 09, 2025

This text promotes IBM Maximo Inventory Optimization (MIO) as an industry-leading cloud-based platform for asset-intensive organizations. It highlights measurable benefits like reducing unplanned downtime by up to 50%, cutting inventory costs by 40%, and increasing service levels by 25%. The job posting seeks a Technical Product Manager with expertise in MRO inventory and supply chain operations to lead product execution and ensure alignment with industry needs.

Business Analyst (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes IBM's recruitment process for a Business Analyst role, outlining responsibilities such as data analysis, reporting, and stakeholder collaboration. It details required technical skills, educational qualifications, and preferred experience in recruitment and ATS systems.

ServiceNow Application Architect

Company: IBM

Location: Dallas, US

Posted Dec 09, 2025

This job description outlines a ServiceNow Application Architect role at IBM Consulting, focusing on designing and implementing solutions for clients. It requires expertise in ServiceNow modules, certifications, and experience in enterprise environments.

SAP PP Team Leader

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's consulting roles emphasize collaboration with clients, SAP expertise, and team leadership for impactful career growth. The position highlights opportunities to innovate, optimize supply chains, and leverage technology platforms while fostering professional development in a supportive environment.

Application Developer-SAP ABAP HANA

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting, emphasizing global collaboration, innovation in hybrid cloud and AI, and opportunities to impact clients through technical expertise. It outlines responsibilities, required skills, and career growth, highlighting the role's significance in transforming business needs into solutions for IBM and its clients.

[AI] Research Tokyo Student Intern(TRL)

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

IBM Research offers an opportunity to work on cutting-edge AI technologies with competitive salaries and benefits. The position emphasizes innovation, problem-solving, and cultural adaptability, with specific requirements for technical skills and education.

FP&A JR Financial Analyst

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job description highlights a role within a growing semiconductor sector team, emphasizing opportunities for professional development, collaboration, and impactful financial responsibilities. The position offers exposure to advanced financial systems and processes, with a focus on analytical skills and teamwork in a dynamic environment.

Application Developer-EAI

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI technologies, and responsibilities involving software development lifecycle activities. It highlights technical expertise requirements and preferred skills in B2Bi integration tools.

Ingénieur automatisation et support des équipements

Company: IBM

Location: BROMONT, CA

Posted Dec 09, 2025

IBM's Bromont facility offers competitive benefits, a safe work environment, and opportunities in high-tech manufacturing and automation. The role involves innovative projects with engineering teams, emphasizing growth and technical expertise in advanced technologies.

Entry Level Software Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM seeks developers to innovate in quantum and AI technologies, emphasizing collaboration, technical expertise, and problem-solving in cutting-edge storage solutions. The role highlights opportunities to work on advanced systems, contribute to industry-leading products, and drive impactful innovations with a focus on trusted platforms and scalable infrastructure.

Associate Product Manager in Business Automation (f/m/x)

Company: IBM

Location: Boeblingen, DE

Posted Dec 09, 2025

IBM offers a career in transformative software solutions, focusing on AI-driven innovations. The role involves cross-functional collaboration to deliver exceptional customer value, requiring technical expertise and adaptability.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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